Company Details

Despite lots of correspondence and having ordered in June and been told that the order was despatched the 1st of August I have still not received my order, the date they will deem it lost keeps being put back further.

Terrible it’s been over 5 weeks and still not received

Two months and still waiting for sea buckthorn. Emails are not replied to by a person and no phone number to call.

AVOID!! I have waited over 10 weeks for an order that has still not arrived. This company have umpteen excuses as to why this is, yet I have ordered products from America that have arrived within 2 weeks. I have sent many, many emails asking for a refund, they do not reply, they even have a message on their website asking to not post negative Trustpilot reviews. Mynext step today is trading standards as this is completely unacceptable.

Ocjena 5 zvjezdica ne treba dodatno objašnjenje .

Didn't get my item. Asked for refund few times and when I was asked to wait a bit more. Now it is already 2 months from my order and item, no money and no answer as well🤷‍♀️

Very bad experience with this seller. I had to open a Paypal case for full refund of my order #2150649 from 7 July. Eventually received some items but not all. Seller asked me to close the case on Paypal and offered partial refund, however they haven't paid. Also quality of products received is dubious. This looks like a scam.

I ordered two different supplements on 2 July 2020, to the UK. These were dispatched in two separate deliveries, one arriving within the estimated period 2 weeks later, but the other did not arrive until approximately 10 weeks later! The second item was estimated to arrive within 5 weeks, which was long enough without the added delay. I can only recommend ordering from this company if you do not need the items urgently! Upon ordering, there was no suggestion that there would be such a long delay in receiving the items, and I would have ordered elsewhere if I had any idea. I have ordered lots of things from many companies throughout the Covid lockdown period, even from the U.S., and all arrived swiftly, so I cannot imagine why this took so long to arrive. I have nothing negative to say about the products themselves, but in this day and age customers expect prompt delivery, or at least to know how long to expect before they place an order. UPDATE: I have revised my review from 3 stars to 4, because of the kind refund of a small sum from the company as a gesture of goodwill, which is excellent customer service. I have also read the Delivery Information page, which says a delay of 5-10 working days may be expected due to Covid, which I sympathise with. Due to my experience, I still stand behind my comments and hope they can improve communications to manage expectations about shipping times, which is more important than fast shipping.

This company is an absolute disgrace!!! I sent an item back in July, after not receiving my refund, I then emailed about it, after multiple emails back and forth with them blaming covid 19, but I ordered the product at the beginning of June which turned up two weeks later so if covid 19 has messed them up so bad why is it 7 weeks later and no one has bothered to refund my money or tell me anything. The last two emails I have sent them they haven’t even bothered to reply to! So it looks like I am going to have to take this further to get £15 back!! What a badly run company!

Excellent price and fast shipping in COVID-19 situation.

Order never arrived waited nearly 2 months, after multiple emails back & forth. Telling me to wait wait wait because of the covid post.!!! I finally got a full refund. Have to say i wont be ordering anything again from this company.

always good service and if you have a problem , it is always sorted out straight away , a good reliable company.

My order was confirmed and estimated date of delivery provided was 22 Aug 2020. As of the date of this review 8 Sep 2020 my order has still not been delivered.

as usual quickly sent and received, brilliant quality and excellent service thank you and my dog thanks you :)

Recently order a product from Health monthly, im happy with it is what I wanted just takes long time to be delivered, which I only came to know after my order made.In my case the product was for kidney problem and I got the product a bit to late. Im sure I will use the company again just not for urgent matters.The price was significative less than other sites.

It has not arrived yet. You must send the whole orders in one packet and not in pieces as it is lot of trouble to open the door several times for the same order.

EDITED I have placed three orders and none of them have arrived. Each time I have waited upwards of 8 weeks from ordering. I have tried to contact the company but they only have a contact form, no number or live chat options. I am asking for a refund but I havent heard back yet as only automated responses to emails. I managed to get one refund by contacting PayPal but unfortunately I had paid by card for the other two transactions. Very disappointed and would not recommend. UPDATE Since writing this review Health Monthly contacted me to say that 'as a gesture of goodwill' they had refunded one missing order. Quite simply this is ridiculous. I am still owed a refund, and I'm quite certain that this is a requirement rather than a gesture of goodwill!

Goods have not arrived. Eta 21st August, I can only assume they are not going to come now. I will be asking for a refund.

Second time I have ordered from this company. Desperately slow delivery. First time I made allowances, as right in middle of lockdown. Now been waiting weeks for my order. Poor service and bad communication. Prices may be cheap, but not a way to run a business. Partial refund given, still no explanation why remaining amount has not been, even after emailing several times.

Ordered Vitamin D 5000 beginning of July and it's now September and I still haven't received them. Not a good service at all!