Company Details

Best price anywhere! Excellent customer service with rapid responses via email. My order had a few snags (not their fault) but we worked thru them and I ultimately got what I wanted and for a great total price.

I recently purchased a tiny home with a MRCOOL Mini split unit and ordered a new thermostat from this company. The next day I actually received a text from a REAL person discussing the compatibility with my system and realized it was not and this same person refunded the purchase. Yes you read correctly before shipping and me discovering the over site they did and reached out directly. Customer service on an entirety higher level.

Very helpful with excellent communication before, during and after the sale. Very pleased with their customer service!

Just received my order, boxed and shipped fine. Under construction now, will be unable to open and install for a month or two. I hope my warranty will start when I do open and install the unit. Bill D.

These are awesome units very easy install. I had some issues with the heat but it was just from a step I over looked and customer service techs got me up and running. In total took me a day and a half to install between my brother and I. We got the 3 zone 1-18k ah in living room and 2-9k ah in 2 separate rooms an they have no problem keeping the rooms 68-74 degrees with an outside temperature of 20-40 degrees

Received what I ordered, Great price

Best price along with fast shipping.

They have been great .. quick to respond and worked diligently regarding when I needed to return an item

Top notch costumer service skill provided from Maria and Alex

Very impressed w this company. Got back to me even on Christmas day!! about my product and shipping. I will definitely use them.again!!!

Alex was very knowledgeable and easy to work with the item arrived on time

Great customer service, they contacted me to make sure I ordered the correct piece. Answered all my questions, were very professional.

Very rarely do I experience a company that stays in direct personal contact with you up until you receive your order. Astonishing customer service and a very speedy delivery. My product arrived 3 days after ordering. Highly recommend.

I shop online extensively and have to say best support, hands down. Alex worked to get order out even with part coming from Kentucky after the massive tornado not to mention it being a week before Christmas. Line set was lost on the job and without Alex's help I would have been jammed. Don't know much about the company, but with people like Alex, they are doing something right.

Equipment arrived fairly quickly considering shipping delayed it by two days but everyone has been extremely helpful with questions

good product at a fair price

We've bought couple units with Cool Minisplits after checking the market thoroughly. The customer support is amazing and the experience flawless.

Alex was my sales person. He was concise, polite, professional.

Wonderful purchase experience. Was contacted immediately after my online order to confirm every detail, the shipment was well packaged and my order arrived complete, undamaged and ready to install.

Hello just wanted to let you know That I received the other three line sets today thank you for your diligence and communication throughout this process much appreciated