1244 Apollo Way, 95407, Santa Rosa, US
First American home warranty plans provide a safeguard for your budget when your home’s systems and appliances break down. When a covered item unexpectedly stops working, we’re here to help with getting it working again. As a leader in the home warranty industry since 1984, you can count on the protection, experience and stability of First American Home Warranty. Appliances and home systems will eventually fail. It’s unavoidable. A home warranty offers you a renewable service contract you can use to protect systems in your home such as heating, air conditioning, plumbing, and electrical, as well as major appliances like your dishwasher, oven, clothes washer/dryer, refrigerator, and more. With our home warranty protection, when a covered item breaks, we’ll send a pre-screened service contractor to your home to diagnose the issue. Many of our customers request service multiple times each year and save hundreds to thousands of dollars on repair and replacement costs. These types of mechanical failures are typically not covered by your homeowners insurance, so a home warranty can help bridge that gap in protection by shielding your budget from these sudden expenses. Benefits of a First American home warranty: • A simple solution when something breaks • Protection from huge, unexpected repair or replacement bills • 24/7 service requests • Unlimited service calls We offer a variety of affordable warranty plans and options so you can customize your coverage to fit your home and budget. Get a Quick Quote
Fixed the problem but failed to review with us what was done to fix the problem and explain what had gone wrong with our pool heater. Called us and left message as he was driving away. He fixed the problem in a timely manner and we thank him for his effort . He knew his trade.
technician showed up on time and was knowledgable and friendly. answered all our questions.
They responded immediately to get a contractor assigned to our broken garage door spring. I’m so glad I had upgraded to the first class package so that the spring was covered. First class also covered having our old refrigerator hauled away when FAHW replaced our broken one earlier this year.
Informed technician, prompt action and ease of replacement of my range.
Excellent customer service
Well your company do follow up with me, making sure the contractor co. did what they were contracted To do. Now the contractor co. didn't tell me they had to order a part, making me thinking they had already fix the drier. I found this out the next week when, I call them waiting on a part. The contractor should have told me before he left the first time. Upimiun Co.
The service technician was very efficient and got the job done. My complaint is the ordering process of the part. Due to your company only using certain vendor it took 3 weeks to get the part. There has to be a quicker way to get parts.
Service was through and completed w timely manner. Good service.
Pro tech is very good at what they do
The website is very people friendly. You make is simple to request a service.
Reliable and faster service. Request was really easy to submit online.
This time I had a great and quick response . If they continue the same types of service I will definitely recommend them to more of friends and family.
Water damage to 2 rooms from broken pressure regulator valve (PRV), destroyed water softener and expansion tank on water heater. AHW said they do not pay for water softener or expansion tank damages (not part of covered plan - and the responsibility for that would be their Rep who sold the plan to me in Nov 2023). They said they didn't have a plumber for my area (really? we are almost 38,000 residents in our city) and it was up to me to find a contractor. Submitted their Outside Reimursement Authoriation claim form to them with pictures and invoice for PRV (they said they never got it - by email, really??) and showed claim "Closed-Completed" on their website for "My Service Requests". I called and talked to an agent (every one of these agents is outsourced) again emailed to the phone agent the same exact email I had sent 5 days previously, he acknowleddged getting it and sending it to claims and they would call me in 48 hours on the claim. In the meantime, having never used this company in almost 1 year until the last 10 days before the contract expired, they have a new sales rep call me to get my credit card to renew me for another year at an increase of $9 more per month!! Seriously, their customer service is non-existent and they took $640 from me for the last 12 months on a claim that I have paid $518 on and I still don't know what they are going to be paying me back on. Even if it were the full $518, that means that I am still out $122 that I paid to them in premiums for the last year. Really? What do I need AHW for? I could have just saved myself $640 and turned the $518 claim into my homeowners insurance. THIS IS AS RIGGED COMPANY AND A RIP-OFF. I seriously think these 5-star reviews are self-posted by their own employees, not real customers. UPDATE: Having read their response - there are 2 very FACTUALLY INCORRECT statements made by First American Home Warranty: (1) they NEVER provided a copy of the contract and it wasn't discovered until almost 4 weeks later AFTER our plumbing issue that their representative discovered we were NEVER given a copy of the contract we entered into in November 2023; we were emailed a copy AFTER the damage happened (got the email dated 11-22-24 to back that up); (2) they say they refunded the $100, but their accounting department, as of 12-6-24, never refunded the $100. According to their representative, the accounting department "rejected" the refund request and supposedly it was having to be reissued. Still waiting on that one. First American dropped the ball in November 2023 by not selling and disclosing everything we thought we were buying each month in payments and NEVER giving us a copy of the contract at the time of purchasing their services in November 2023. We have had a lot of excuses for non-coverage of items that, totalling up what we paid in monthly premiums, we could have just paid for ourselves and never had to worry about this company's failure to do their job. First American did not do their job right out of the gate when we first entered into the contract. Ask yourelves this: why would you pay monthly premiums for coverage of items that you believed would be covered, only to find out in a contract (never provided), that the items weren't included? Commission sales!! Getting something for a commission sale is better than no commission at all. Except, had First American Home Warranty's sales rep been HONEST in November 2023 in the first place, we would have bought additional coverages to have the piece of mind that if there was a problem, we would be covered. Instead, we had our CHOICES FOR COVERAGE TAKEN AWAY FROM US BY THEIR SALES REP. That is called "hide the ball" in sales. And I am sure that First American Home Warranty will reply to this updated review and have MORE EXCUSES to give.
The service request was quick and easy to submit. The appliance technician scheduled the home visit within a couple days. He was on time, very knowledgeable and professional and fixed the issue right away. Great service all around.
Very responsive
Repair was done quickly and no mess left on my floor. He was prepared with needed part based on my issue with my oven.
They addressed my issues on two different issues right away.
We had a defective garage door and had it replaced. Great job by technician.
I had a repair done on the 11/13/2024 and the the appliance broke again two days later. I would think that the repair would be guaranteed. I am angry that I have to pay another $85 for a second service call. Shouldn't Sears' work be guaranteed?
Issue was not resolved and communication has been poor. Water Heater issue is covered by the home warranty insurance according to the policy but First American Home Warranty seems to be reluctant to rectify issue and has not been communicating with me.
