Company Details

I am very happy with my purchase. Customer service has been great, especially Zahid who has been very helpful. Overall great experience, will continue to purchase from Ebonyline.

what made my experience great was the ease of use of the website, easily to find what you are looking for, also, the live chat is so helpful if you need anything. shipping was faster than i thought , overall this will be my go to for wigs, and more!

Great prices and selection on wigs that I'm looking for. Can usually find it here when unable to locate it elsewhere. Contacted ebonyline for help today and Ellie was quick to help out. I appreciate that.

Placed my confirmed order on 10/17/23, received an email on 10/17/23 advising me the four (4) items I paid for are “out of stock”. They asked if I wanted different colors or wait 5-7 days (which would’ve been 10/22/23) for them to reorder. I told them I wanted only the items I paid for and asked them to confirm the NEW date I’d receive my order. After multiple email exchanges, STILL with NO confirmation, I was then told they can NOT guarantee if or when they’ll receive their shipment to ship my PAID order. Again after days of NO confirmation of my new ETA, on 10/22/23, I told them to CANCEL and REFUND me! Their customer service is HORRIBLE and unprofessional! NEVER again! Ordered the SAME items from another online company for less and my order has shipped within 24 hours and will be here in 72 hours!!! 10/27/23 - Response to Seller: when I purchased from your site, the items WERE IN STOCK! If they were NOT available for sale, a company with good and moral business practices would update their site to show “OUT OF STOCK”, so the customer was NOT able to purchase! Instead Ebonyline chooses NOT to do that and deceptively took my money, emailed me AFTER the Order Confirmation, told me the items are OUT OF STOCK, then ask me to select another product or wait 5-7 days, which would’ve been by 10/23/23! This is UNACCEPTABLE!!! I shop on line ALL the time and have NEVER been asked by ANY company to be made responsible for contacting them to ask if they have product availability! If it’s NOT available that’s the company’s RESPONSIBILITY to make sure they are on top of their inventory! On 10/20/23, I emailed you to confirm that you had in-fact placed the reorder, you responded that you can NOT guarantee when or if you’d get a new shipment! I AGAIN asked you to confirm when my order would ship I received NO response to my question, so I found ANOTHER company to order from and I received my shipment on 10/24/23! Clearly you are NOT the only company who sells hair and Divatress has great customer service and was able to ship what I ordered from you on 10/16/23 and CANCELLED on 10/22/23! They got my NEW order on 10/22/23 and DELIVERED in 48 hours! Ebonyline STOP making excuses!!! Take OWNERSHIP and RESPONSIBILITY for your extremely poor customers service and deceptive business practices!!!

Never received my order and can't get a response from anyone. I am gonna reach out to my card holder to see what can be done.

Larissa was very helpful with my order. She was able to find the styles and color of hair that I liked, Thank you so much Larissa 💐

Zahid was very helpful. Got my full refund back because your site did not have the color I wanted. I will be checking on the color that I want for the bobbi boss reala wig at a later time. Thank you I hope you will get it soon.

ZAHID made my experience very pleasant. No problems.

Larissa, Larissa plus 10 more STARS!! Everyone else wanted to cancel my order and reported most of my item were unavailable, but Larissa said hold on, let me check it and I received my items without incident. Larissa worked it out. Thanks Larissa!!

I was very pleased with Larissa's quick response to my order status Everything was explained Thank you very much

Had some questions about reward points and Larissa answered them quickly and professionally.

Larissa is definitely really great, i had a problem with my wig but she helped asap and was really respectful!! People say their customer service is bad but it’s actually really good if you just come to them with an appropriate attitude and dont be rude okay.

After submitting my order, I found additional items I wanted to add and sent a text message. Larissa got back to me in less than 24 hours and made it happen. Excellent service.

Larissa was quick and courteous! She modified my order and answered all my questions. Thanks for great service!

Larissa was the customer service agent I chatted with online. She was awesome I had order something on there and it made duplicate orders. As soon as I realized I was looking for a number to call but saw they only had a email address. I email them less than 10 minutes Larissa came there and answered all my chat question even cancel the order for me. She was patient and help me. I love this site. Affordable deals at a reasonable price.

Ordered a product that was out of stock. I figured I would receive order by the end of the month. Next thing I know they sent an email stating it would be delivered in days!! Wow! Just very satisfied

Ebonyline has a wide range of products. Larissa is awesome! She responds to emails quickly, she gets orders out in a very timely manner, and she is professional and kind. I shop at Ebonyline because of Larissa's outstanding customer service. Thank you, Larissa.

This is my favorite company to order from. They have the best prices, good selection of the most current styles and excellent customer service, especially Zahid. I will always be a customer!

Amazing company! I had several questions in regards to a product I was interested in as a gift for a family member. Larissa was an amazing help and was able to take good care of me. 10/10 experience.

They are accurate fast one of the best online shopping hair site that is very reliable! Thanks to the help of ZAHID also with recently helping me on a update it’s always a great experience with this site!