Company Details

Great service. DAEJONNA D

Was asking about delivery for my items

My last purchase was on 5/22/22.And I liked my wigs they were the same as advertised.The hair was good quality.And they in a decent time frame.I also have prior orders dating back to 2019.So far haven't had any problems.So when I can I will be purchasing agin.

I've been going to this company for many years and when I use their chat I get rude customer service attitude when the sad part is this was not the first time. I'm just trying to figure out my order. It will be the last time ordering from them. Great wigs but customer service is terrible!

Larissa provided me with fantastic customer service, answering all of my queries and concerns. The company prides itself in providing stellar service. Love it!

Love this company the shipping is very fast and the customer service is excellent. Larissa was awesome

I have been purchasing from Ebonyline for at least 10 years and never had an issue. If I have a question of concern their response time is quick and they people are always kind. My last email was with MAHAZ and they were very attentive!!

I had been a customer for years, and never had any problems, never had to communicate with customer service until recently. Over the years I had read reviews from various sites, and was like WOW, I have never experienced that...... But I did, and I will never, ever order from them again. I wanted this Freetress London Girl wig, and saw it was listed on their Facebook website for $17.95, but listed on their website for $19.99. I emailed them regarding the price difference, that I wanted to purchase for the Facebook price. They requested a picture which I attached to my email, and I ordered two. OMG, the nastiness, and the threats started with each response from them. I was told I would be refunded the difference in the price - never happened (even though it was only $4.08) which they thought was funny. I was told they have over 500 orders daily to get out, and don't have time to just focus on my problem. I was told if I keep complaining, asking questions, etc.. I would be blocked from ordering with them. They don't have to be concerned about that because this was my last order with them. I refuse to spend money with this type of nastiness. I was so outdone.

Shipping is sooo fast and hair products are also great quality! MAHAZ

Excellent service and such a fast response. Not to mention the beautiful wigs! The best place for ordering all your hair needs that always comes in a very timely manner.

Very quick shipping, very responsive. I had forgotten to write down my order number and I did not get an automated email with the information, but as soon as I emailed, I received an email response the next day with details of the purchase, the tracking number and the estimated delivery date. Thanks LARISSA.

Ebonyline.com is my go to for all my hair and beauty needs. They have great deals, the colors I want, and fast shipping. Their customer service is impeccable. I recently had to edit my order and this was taken care of very fast by one of their agents. Thanks Ms Mahaz. You were so helpful.

EBONY LINE NEVER MISSES! Great customer service, high quality wigs,quick shipping, amazing communication I love love love this site. One of my go-tos when ordering wigs

Great quality. Thanks I love this wig. Thanks LARISSA for your help

I have been shopping here for quite some years now, and I absolutely love the service. The wigs are shipped out fast, and I love the reward program they rolled out to help me save as well! If I ever encounter any problems, customer service quickly recitifies them. DAEJONNA D was super helpful with an order I had questions about.

I justed wanted to shout out a huge thank you to Ebonyline for catering to us women and men of all colors across the country! I have been using ebonyline for over 7 years! I suffer from frontal hairl loss and iam very fair skinned with freckles. However, I always seem to find a style and color that suits me. Your service and expectations have been impeccable and I thought it was finally time you got the recognition you deserve! Thanks to you, I feel confident walking out anywhere!! Daejonna D you were wonderful! Sincerely, Summer Harmon Jacksboro, TN

One of my go to sites for wigs and other hair supplies. Fast shipping and a lot of quality products to chose from at a great price. Had a question about a recent order and Daejonna D was super helpful and very responsive. Highly recommend!

I have been purchasing wigs from Ebonyline for many years and have always received exceptional products and service. Most recently DAEJONNA D, helped me with a replacement order. The unit I ordered was unavailable in the color I wanted and she helped me replace it with one on my wishlist. Thank you for your prompt assistance.

Excellent customer service anything you would like to know simply ask dae and she’ll make sure all questions are asked in timely manner!

I love this company the hair I purchase is always bomb I’m a satisfied customer. Thank you Michelle