Company Details

I’m very satisfied with my order. It was delayed because it was out of stock but MAHAZ reached out to me to make if I want to wait a little longer or get my refund. It was only an extra 4 days . I really appreciate her taking the time to let me know. I will definitely buy from them again

I emailed Ebonyline with a question regarding my order. The Customer Service Representative (MAHAZ) courteously responded within 24 hours with a thorough update. I'm very satisfied with the service.

DaeJonna D was my customer service representative and she did a good job answering my questions promptly. I do like this company it offers a lot of variety. Great experience!

I had an issue with the color availability on one unit. I did all my corresponding with Dejonna D. She navigated the entire steps promptly and issued the options. I ordered a different unit in substitute it was slightly higher and she was able to apply the minimal additional amount.. I am very pleased. The thoroughness of the agent was impeccable. Thank you again 🙏 🤲

Daejonna D was very efficient in her responses to my issues. She also provided needed help with how to use points.

MAHAZ Was very helpful in customer service. Quick response I had questions about my shipping very pleased with the competitive pricing will be ordering another wig from them. I also liked that they had colors that were not available on the other websites I checked.

My delivery is always came well packed the wigs were in good shape and I will order more very good service

Oh man, I wish I had read the reviews before placing my order. I’ve been ordering from this company since 2006 and have never seen anything like this. I placed an order online on November 18th. They didn’t give me an order number. Took my money out of the bank on November 19th. So I called and the mailbox was full so I emailed them and told them, gave them my name and address and copy of bank statement where they took the money out and then on November 28th Daejonna D emailed me and said my order was with there shipping department and I would be receiving shipping information within 24-72 hours. I waited 4 days emailed her again off of the email she sent me and she needs an order number which they didn’t give me so now I have to go to my bank tomorrow because this clearly seems to be fraud and a scam. So unfortunately I will have to find another company to buy from.

DAEJONNA has provided great service excellent customer service skills great selection on different hairs

I am happy with the fast response from DAEJONNA D from ebonyline, who was my customer service rep when I reached out confirm info about my order. She was willing to look up order and confirm everything. She was very polite. Really do appreciate it.

Easy to style...lots of great compliments. re-ordered 2 more in ash blonde and 99J Thanks DaeJonna D

DAEJONNA D was absolutely wonderful to work with at ebonyline ! She always replied back quickly & helped answer any questions & made sure I had everything I needed. I've been coming to ebonyline for years for my wigs & am always happy! Thank you for helping a girl feel beautiful again after hair loss 💕! - Jen

iI got an email from Ebonyline wigs, letting me know the color I wanted was out of stock and for me to optional choose a different color, my thoughts of Daejonna D to respond so quickly was very professional.

Great customer service 👏 👌 👍

Great customer service (MAHAZ) was a great helper

Zero stars for customer service. BRAIDERS Don’t buy Outre Xpression Ultra Braid 32in it’s measured from tip to tip you get half of the length specified. Deceptive labeling.

Ebony Online has the Worst shipping. I've been waiting 3 wks for 1 item . I knew I should have stayed with my other online shopping retailer (better selection & faster shipping) Ebony Online just lost this customer.

I would give 0 if possible. I received the wig yesterday and it was awful!!! I ordered a silver bob and received a WHITE wig that was shedding. I could see my hair through the wig! WORSE WIG I’VE EVER SEEN, DO NOT BUY IT!!

I shop on many websites and Ebonyonline is always my go-to. They ship quickly.

I spent $59 on 2 wigs. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. They did not even have the decency to discuss refund option. I immediately replied to their email (within hours) stating that I was not interested in alternative options. I wanted exactly what I paid for or nothing at all but my money back. They ignored my email and chaser. I had to jump on the chat on the website to discuss my order with someone (Dae). They claimed they never received my email and said they had shipped order without the actual unavailable item (when order status is still showing "processing" on their website) without respecting their own 3 day-deadline and dodging the topic of refund. In the end, I paid for an unavailable product listed as available on that website and won't get my money back. Unprofessional, rude, careless, attitudey, unethical, a disgrace of a "company". Never experienced such poor customer service, not even from Aliexpress sellers. Ladies, please do not waste your time and money on this website. You will be deceived. I hope this helps.