Company Details

I have been trapped in this roll over contract with Citation. As a very small nursery business, I have rarely needed the company's services and yet my monthly DD is £317.13! I attempted to cancel the contract but missed the 6 month prior to contract ending period! This 'notice by 6 months prior to contract ending' is yet another form of entrapment! This is such an unjust contract and considering that I am not the only person making these complaints, Citation should reconsider their terms and conditions rather than continuing to ignore and punish their clients. I am extremely frustrated to have missed the ridiculously long notice period set in the unclear contract and now I am sentenced for another four years!

Health and safety advisor Steven Payne was great at going through our onsite visit and always very helpful and knowledgeable answering my questions. Always helping us improve our Health and safety as a business.

H&S Annual Review meeting. Thank you to Steven Payne who was helpful, knowledgeable, professional, and provided useful information.

H&S and Fire Risk Assessment Review meeting. Many thanks to Lucy Pottle and Bronagh Gormley. Both extremely helpful, knowledgeable and professional. They volunteered very useful information and provided assistance in resolving some issues identified during the audit. This was delivered in a practical manner that will no doubt help in improving our systems. Thanks a lot to Lucy and Bronagh. Nige M

I had a Teams meeting with Tom Beckett on Wednesday 19th Feb. With having the meeting via Teams Tom was able to explain everything to me in more detail as well as showing me. I must admit his patience with me was outstanding because I do struggle with change and technology.

We have recently joined Citation for Health & Safety & HR Atlas services. We have been delighted with the service we have received to date. From the initial consultation through to the training of the Atlas system, Tom Beckett and the rest of the team have been a great help. Looking forward to working with Citation over the coming years. Would highly recommend.

Shane carried out our Fire Risk assessment yesterday and was great - friendly, knowledgeable, explained jargon in an easy to understand way....He followed up the appointment by sending through all useful documents as promised.

I have scored this company with a one star because it is not possible to score zero. our business has had the misfortune of originally having the HR and H & S services but we terminated the H & S services in 2024 because of the atrocious way they run this service. Basically they undertake Fire Risk Assessments and try to score you as low as possible as they miraculously then offer their services to put in place what you already have. The HR services have proven to be even more disappointing as we have an on-going HR issue that we have needed their support to help us navigate through but getting in touch with them proves to be almost impossible. I have e-mailed their Employment Law Team Manager twice but she has not had the courtesy of even getting back to me. Our business is definitely leaving as I feel we have been badly let down especially with their extended HR service where we were supposed to be allocated a Case Manager at an additional cost of £1,400. I do not think it is unplanned that you pay for this supposed service upfront as there is no way in my opinion anyone would pay for this disgusting service. Please avoid this company at all costs as I am sure they willl disappoint you as they have disappointed our business.

Richard Pearce has completed our COSHH assessments and also is helping us with our overall compliance. It is really helping us and is great work

Darell - Thanks so much for such a clear walk through of the systems, good energy, able to answer questions, digress and come back to presentation. Feel confident in getting started.

We have recently joined Citation for our H&S and HR requirements. Suleiman Ibrahim conducted our initial face to face H&S meeting with a subsequent meeting with him and his colleague Paige to discuss and create Risk Assessments for the business. I thought it was going to be a daunting process, but they both put me at ease and were very approachable, knowledgeable and helpful. I would definitely recommend their services.

Glen is always helpful and offers sound advise for us to improve

Tom Beckett on the support team was very helpful and guided me through the various reports that were available.

Lee was really thorough with his assessment, he explained things clearly and was knowledgeable. He helped me to understand anything needed.

We have used Citation HR for few years and they are always happy provide guidance and very quick response. Perry Jagdon has been great to deal with and have always provided best advice.

Very happy with the service provided by Citation, and particularly Steven Payne who conducted our assessment this year. Would recommend.

Richard Pearce is a brilliant H&S officer. Thorough, personable and all round great man

Darell was excellent, very knowledgeable & friendly. Knew everything about the system & guided myself around it well. i now feel more confident navigating the Atlas system following the contact with Darell

successful Health and Safety site visit from Richard Pearce. It was good to see you and always a good chat catch up. Definitely a 5 star *****.

I called to gain some assistance and luckily spoke to Tom Beckett who not only answered my questions but was also able to identify areas that I could make improvements on within the Citation system and how my company ustilise it.