Kings Court, Water Lane, Wilmslow, SK9 5AR, Cheshire, US
When it comes to Health & Safety and HR & Employment Law, we really are the experts. We keep businesses – like yours – protected around the clock, and always provide advice that’s bespoke to each individual company.. From the moment Citation clients sign the dotted line, they receive access to our 24/7 advice line, site visits, legal documents, online tools, training and templates, legislation updates, monthly newsletters and our unique advice guarantee – and more.. Whether it’s completing a pre-qualification questionnaire or following fair disciplinary processes, we hold our clients’ hand every step of the way to give them complete peace of mind, and ensure they’re the best they can possibly be. With us by their side, businesses no longer need to get bogged down by legislation. Instead, they can focus their time and energy into doing what they love: running and growing their business.
Marie was very helpful in sorting the issue out that i had, nothing was too much trouble.
Brilliant service from citation Errol Adams is so helpful.
Telephone call with Tom about an issue we had with the system, we jumped straight onto a Teams to go over the issue and talk over other parts of the system that was good to have a refresh of. Was really helpful and informative. Great support
Recently, I had a great experience with Tom Becket over intro to Atlas. He was patient and listened well. Highly recomended!
Richard Pearce attended today to complete a H&S Audit. I couldn't be happier and more assured of a well knowledgeable and pleasant individual! Richard made today a streamlined visit, lovely conversation and cheery disposition! Would highly recommend Richard! Welcome here any time!
Thank you Craig Johnson I have recently worked with my team alongside Craig Johnson, Tribunal Advocate from citation on a case. He was extremely helpful, professional at all times and i would recommend him to anyone, who is going through similar circumstances with their business.
We had our annual site visit today conducted by Lee Smith, he was very informative and made the visit very pleasant with his positive attitude. Thank you Lee
Richard carried out our annual review in a relaxed but professional manner which made the process very straightforward and painless. He also gave useful insight on areas where we could bolster our compliance.
Steve Roberts was very supportive and took the time to explain things through with me.
Tom Becket was very helpful from the start. I had made a couple of calls and spoken to different people with no results. He took me through the process and ensured that I was happy with the outcome. Such a great guy to have on customer support
I've called the support line a few times over the last few days with a query, the previous people just spoke at me like I should know what I'm doing and didn't help me! However Marie was amazing today, she listened to what my issue was and spoke me through what I needed to do without rushing me. Marie was a star and resolved my issue in a few minutes!
Glen engages and presents a serious topic in a light hearted engaging manner, which instantly puts you at ease to get the most out of the visit. His knowledge and enthusiasm is exceptional and we look forward to receiving constructive feedback which helps us to improve as a business year on year.
Very efficient and prompt service!
VERY persuasive salesman, actually pushy would be a better way of describing him. Told 'just try it for 3 years' at NO point was a 6 MONTH minimum notice disclosed, not only that, but if you miss this (30days notice is plenty, and actually for a fixed term agreement even this is unnecessary) you are tied in for another 3 YEARS! We can't just give 6 months notice now, so are stuck for another 3 years?! Asked if we could speak to the complaints department only to be told 'they won't investigate it as a complaint as you signed the agreement'. Completely unreasonable T's & C's. We have had zero email correspondence from them since we signed the agreement in Jan 2022, at no point were we asked how the service is, or anyone checked in to let us know about the notice required. We were conned in to a 6 year contract when we expected it to be 3. AVOID AVOID AVOID
Awful, lying about their Trustpilot ranking in SPAM emails which we are still getting despite requesting to be removing from mailings that we never signed up to - they don't even have our company time right
We at Paytently have only been using the Citation platform for a short space of time but so far I have been impressed. The team have been extremely helpful and engaging throughout the onboarding process, particularly Lindsay Nieroba and Tom Beckett. I look forward to exploring the benefits of the platform in the coming year.
Tom Beckett was very helpful and the problem was solved. Though we are still waiting for the change to happen!!!
Joanne was extremely knowledgeable and provided first class information and advice
We have been using Citation for HR and Health and Safety support for the last 7 years + Gary Foster has recently helped speed up an urgent case and was really helpful. I find support from Citation invaluable.
Citation's HR Support team but mainly Kirsty Vincent has recently supported and guided us through a complex and tricky case. Kirsty was extremely knowledgeable, helpful, patient and professional. We couldn't have managed this without the support.
