Company Details

Have been using Chess for 3 years, in July they took 3 months invoice value (£1200) out of my account by direct debit which was taken in error (they have agreed). Still its now nearly October and the money has not been returned. As a business if I took my clients money and didn't return it it would be regarded as thieft. The company hides behind a customer support team who just keeps saying they are following procedure. The head of customer support Mike Layton has failed to help. Do not use this company.

Gareth is always on the ball with solutions and is very professional

Spoke with a real person (not an automated service!) and with someone that knew what she was doing. Both my queries were sorted in less than 10 mins! Well done Kerryann - was a pleasure to speak with you.

Excellent customer service from Jack and the lady I spoke with before hand. Apologies I have forgot her name. Professional, polite, helpful and keen to get the issue at hand resolved quickly and efficiently. We also received a follow up call from Jack after the repairs asking if everything was satisfactory. We are very please indeed!! Many thanks and keep up the fab work! The Serviceman Team

Quick service. Michael Fenton was friendly and efficient and solved my problem faster than I expected .

We had an issue with our phones and Ricky dealt with the issue promptly and resolved it within a couple of hours. Excellent customer service

Excellent service. Great offer which helps with cost of living. Helpful adviser called Liz who dealt with everything for me.

Michael Fenton from the IT department helped me out a lot. Did his job swiftly without any hesitation. Clear instructions very respectful and helpful. Couldn't recommend him any more!

Gareth Roper has been my trusted account manage for 15 years

Christopher Smith attended the office today to install the new telephone system today 20 09 2023. He was a pleasure to have work in the office, working quickly and efficiently to install the new telephone system. Christopher was very knowledgable and did a great job of explaining the new system and getting me set up. Best wishes, Joseph Clarke West Berkshire Conservative Association

Liz went out of her way to accommodate us, excellent service

Our experience with Chess has been nothing short of a horror story. Attempts to contact them were met with silence - phone calls, emails, all ignored. It's unbelievable how a company can disregard its customers so blatantly. To add insult to injury, after six months of frustration, and an internal investigation into why we hadn't received the service we were paying for was met by Chess suddenly demanding payments via bailiffs with a ridiculously short deadline. It's an outrageous situation. Chess's lack of communication, accountability, and basic decency is appalling. This company has shown no interest in providing the service we paid for and instead resorts to coercive tactics. In summary, Chess's actions are disgraceful. They took our money, provided no service, and now resort to bullying tactics. Avoid Chess if you value your time, money, and peace of mind.

Fast/helpful service

knowledgeable, efficient and polite

Beckhampton Stables have had Martin Cosgrove installing our new cloud voice telephone system and he is done an amazing job.

Great communication with Liz O'Connor, by telephone and email. Happy with new contract provided, which Liz guided us through competently.

Michael was easy to follow, calm and thorough in his explanations. He quickly did what he needed to do and I was up back and working very quickly.

If I could I wouldn't give a star The company is a joke,wish I'd never signed with them. Had problems when joined had nothing else since. They put your bill up,without notifying you,what they are charging me for now, i paid at sky for a full package,complete rip off. then when you log a ticket,nobody gets back to you. After numerous tickets being logged, plus emails being sent to complaints, you get a message saying your ticket has been resolved. Nobody resolved it. I can't wait to get out if this contract, I'd keep well away from this company. Lousy at looking after customers

This is a terrible, rubbish company. Avoid at all costs. I have been trying to contact their customer service for three weeks now both via phone and e-mail and they neither pick up the call or respond online. Their reviews here on Trustpilot are, without a doubt, all fake. If you're thinking of using their services, don't walk away, run!

Great service from Liz O’Connor.