Company Details

Very happy with the help and easy to follow instructions

The Forum at Greenwich. We have had Martin Cosgrove installing our new Cloud voice Telephone system. Martin has been very helpful and talked us through the workings of the phone system He programmed the phones to suit our business needs. We are very happy with his service.

The help from Michael in getting our telephone directory up and running was much appreciated. Very fast response from the initial contact with our problem.

I work in a busy travel clinic and was unable to access X-Medicus following an update which had taken place overnight. I contacted the service issue/fault line, speaking to a lady who was very helpful and took all my details. I had to wait about an hour but then when Michael called he was very helpful, patient (technology is not my strong point) and efficient in fixing the problem, All sorted very quickly. I was very grateful for all the help provided.

Michael F. sorted the query out (which I had spent an hour looking into myself!) within minutes. Very helpful and polite and even called back to ensure it was running correctly after the issue was fixed.

problem solved super fast!

very prompt and helpful

Chris came down to swap over to our new connection. Was able to get the job done with only a few second disruption to our service. He was polite, professional and explained everything.

Quick action of staff solved my query quickly and efficently

I’ve been a business customer of Chess for a number of years and cannot fault the services provided. I’ve had a few problems recently and Lee Everall from Chess has gone above and beyond to help me sort the issues out with as little fuss as possible in a professional and very courteous manner. It was a pleasure speaking to someone who genuinely wanted to help me, from speaking with Lee today, I will stay with Chess as long as I’m in business. Lee is a genuinely nice and really helpful person and is a big asset to Chess

The question raised in Customer Portal was not only responded to by Jack Perry (JP) in telephone call next day, rather than through IT Customer Portal, but explained and resolved in the most efficient and friendly way. Excellent service all round.

Rough House Farms We Have Had Martin Cosgrove installing our new cloud voice phone system - Martin was very efficient and explained the new system clearly. We are very pleased with the service that was given

Firstly NEW OPTIONS simple and easy to use and Jack Perry who dealt with me was an asset to your Company he was QUICK, EFFICIENT and nothing was to much trouble

Great efficiency in dealing with a query

very nice lady very very helpfull sorted the problem straight away

Chris visited our Ipswich HSL showroom to switch over our internet, a very polite and pleasant gentleman, professional and thorough, the switch over was plain sailing and with no interruption to our working morning, great work Chris Thank you

I called Chess to discuss our account and Ricky was super helpful and resolved the issues professionally with a friendly manner. I have always found Chess to be a pleasure to deal with, their customer service is second to none and I would highly recommend Chess to anyone.

We have just had CHRIS SMITH here to install our new phones. He arrived on time,was polite, courteous, friendly and extremely helpful. He took lots of time to explain everything to us, and was very willing to wait for more staff to return to the office to train them too. He was a genuinly lovely man, we all said the same after he left. A real credit to your company so I hope his efforts are recognised. Thank you CHRIS! -from PUTTERIILS

Very helpful, solved my problem ad explained everything clearly

We have had problems connecting to our outlook account. The person I spoke to was extremely helpful and patient, and explained the situation fully.