Company Details

Wonderful service

Shipment was "unscanned" until I chased it a week later. Another week pasted and I was told it still hasn't been scanned. Appalling service.

To get to tracking was a pain, then no tracking available. Delivery very slow, i get goods from the U.S.A quicker. As for product, not unwrapped it yet

Customer service was terrible, the product didn’t arrive until 15 days after expected date and there was no message from supplied letting me know, I tried getting a refund and got told I’d have to pay 50% of cost for cutting.. total shamble! Stay away.. use other providers if don’t want hassle

Loved it, great purchase, true to size, fits like a glove, friendly, kind, courteous delivery, can't rate the whole experience highly enough 10 put of ten would do again

The carpet is better than I thought it would be and also had enough to do my hallway too

went place £725 order i phoned re a query no answer the company seemed dodgy looked at the reviews and I am so glad I did not place the order.

Quality carpet delivered on time polite crew and it didn’t cost the earth

Excellent, had a query regarding my order was answered very fast. Carpets are gorgeous. And kept getting updated about delivery time as the guys had a problem with van so didn't arrive at the time stated although it worked out even better for me.

Carpet is great standard and great price really happy with my purchase

prompt action/responce.

Billing address is wrong. It should be Mr Nicholas Hart (myself). Purchaser and billing address should be me.

I'm still waiting for my order, No Communication

Very confusing delivery dates… keeps changing every time I make contact

Easy to use website

The worst service ever! Avoid

Very good service and excellent quality carpet samples

Easy to order, was slightly disappointed as we thought the colour would be a bit lighter than what we recieved but very happy with the quality of the flooring. I will be ordering more to complete the kitchen to match the entrance hallway

**Shambles!!** I placed my order on the 5th of November and received an email confirmation stating that delivery would occur between the 8th and 12th of November. That time frame has come and gone without any delivery. I emailed customer service and followed up for a response, eventually hearing back that they were in contact with their logistics company to get my order here ASAP. I’ve already had to reschedule the fitter once, and now I’m faced with doing it again. I was promised an update today, the 15th of November, but once again, there’s been radio silence. Then, I receive an email asking me to rate their service 😂 Really?? I’ve now had to move our fitter to the 26th of November and push back the furniture delivery to the end of November. Sure, you were cheaper than others, but what’s the point if you don’t deliver? I just hope that when (or if) our order finally arrives, it’s correct. Sorry! You need to do better. A lot better!!!

was not made aware i would.be waiting.over 7 days to recieve my order or i would have bought from the shopp