Company Details

I ordered boxes shown to have imporant (generic) info on them, they cam plain and bent in two to save shipping costs (duh). Then they argue about it. REFUND NOW OR SMALL CLAIMS.

Still no delivery after 2 weeks an absolute joke. Small businesses like myself can't afford to be scammed like this 😪 such a poor company so sad I've lost money

We now have a reply from the business which tells you all you need to know, so do read it. Every problem is because of the customer. No attempt to find a solution which suits both parties. Terms hidden in a document. They ignore email contact. Close the phone lines around the deadline for same day despatch. They obvious don't need or want repeat business, because they don't know how to build bridges. Original review follows. ---- If I could swear on here I would. If I could leave no stars I would. I wish I had read these reviews before ordering from these horrible people. Be warned, they hide behind terms and conditions and will refuse to cancel orders, even when they have not despatched them. There is nobody to talk to except a belligerent 'customer service' person on the phone who will do nothing for you. The Managing Director is not in, apparently...

Firstly missing items. Then when I contacted them they sent out insufficient length (20% shorter than requested). Contacted them again and didn't hear back. Contacted them again and they just sent me their returns policy... Gone elsewhere instead

I wish I had read the reviews before placing my order. This company is way below today's standard and should be avoided. I placed my order on 10 May, after a week I inquired about the status, they said they would ask their dispatch team to get back to me (I doubt there is one TBH). Another week passed, no one got back to me so I inquired again. They are "sorry" to hear that my order hasn't been delivered and would ask the dispatch team to "re-send" the boxes again in case the last one was lost. Really? Ok, nevermind as long as my boxes are posted this time. Another week passed, I inquired again and asked for a tracking number if the boxes have been posted, they gave me an Evri tracking number which showed no update for another week, so I contacted them again. They said their dispatch team will call Evri to find out where my boxes are. Come on man, I have used Evri for many years and I know how the system works. I have no hesitation to rate 0 star for this company, the lies have however put them below zero into the negative territory. Shame on you, Cardboardboxes!

Shame these reviews weren't there when I ordered! Clearly a scam company, ordered early May. Delivery quoted 5 working days, not terrible. Almost a month later, no response. Credit card reversal requested, but incredibly frustrating to deal with. AVOID. If you have placed an order, make sure you raise with your credit card company and keep timestamps of any contact.

Avoid like the plague! Tried to cancel an order the day after placing it to be told 'we cant do this, read our Terms and conditions.' Fair enough, I should have read them before placing the order. So, after reading the T's and C's, I asked them to alter the order which I thought would be no problem. Nope..... the order is already loaded...how very convenient! I asked them for the courier and tracking details which they never provided and the order finally arrived over a week later...even though they say 5 days in the T's and C's This is a company that seems to be well versed when it comes to quoting their T's and C's over the phone and I got the feeling that I wasn't the first and certainly not the last to fall foul of them.

DO NOT BUY FROM HERE. I spent over £100 on cardboard boxes. The company sent boxes that were completely different size than what was advertised on the website which was obviously a problem. I then proceeded to call them, spoke to a lady on the phone who said the boxes that were advertised on the website were out of stock and that they had sent different sized boxes out, they didn’t guess to check with myself if that was alright. I have sent multiple emails asking for a refund but they don’t reply, even though it says they reply within 24hrs, total lie. Spoke to the lady multiple times, not helpful at all, seems like they don’t care about customers, very poor customer service. I regret not reading past reviews on here as a lot of them are 1* and obviously there is a reason for that. I repeat do no buy from here, please save yourself and buy elsewhere.

Package arrived promptly after purchase. Ideal for ordering single items.

5 weeks since I ordered for box’s, still hasn’t turned up, even though I had paid for a couple day shipping, obviously don’t care about their customers. Buy elsewhere.

DO NOT BUY! I entered my moving date of 16 May in the Order Notes, as the website states this at checkout, "If your order is required for a house move please enter your Moving Date into the Order notes section to allow us to ensure a timely delivery". However, despite calling ahead to check if the TV box would arrive in time for my move, I can now see the Evri tracking shows the item was not handed to Evri until 16 May (my moving date), so the company had no intention of 'ensuring a timely delivery'. Yet, when I called to request a full refund, I was told they charge a £10 admin fee and the return shipping is at my expense because they do not guarantee delivery dates since that's the courier's responsibility (impossible to arrive on time when you don't give the courier the parcel until the requested arrival date). At that rate, I'd be breaking even for this delinquent company. Not once did the company contact me to flag any delays or cancel, and after reading other reviews I think the box was only sent when it was because I called to check. Reporting to my credit card to reverse the charge and reporting the company to Action Fraud and Trading Standards. If you've been affected, please do the same to save others from this fraudulent company. --- As we are all human and nobody is perfect, I can accept that I misread the line in the company's response about my moving date as ‘did not’ rather than what was written, ‘did’. I take full responsibility for my actions and I have removed the line about ‘lying’ to resolve my mistakes in a reasonable and mature manner. I wish this company would do the same considering I am not the only person who has had issues and mine is minor in comparison with others.

I had a very disappointing experience. Despite clearly stating my moving date when I placed my order, the box did not arrive on time. I even contacted their customer service to ensure timely delivery, but that didn't help. Upon checking Trustpilot, I found many similar reviews, suggesting this is a common issue. It feels like the company is overpromising and underdelivering, making it seem like a scam. Contacted for a refund and was told I would need to cover return costs despite their error. Terrible customer service and I would strongly advise avoiding this company and looking elsewhere. I will be reporting the site to the NCSC and I'd encourage others to do the same.

A total con! Ordered mid April a custom box for 2 week lead time and 4 weeks later it had not arrived. Despite chasing many times and reassurances it would be ready and then that it had shipped, the day after our deadline, they said it would arrive a week later. It was then useless to us and we had let down our customer. They were vague with information, constant claims of 'we need two check with dispatch' and basically lied. Then refused to cancel order when the box was of no use to us. Still waiting for it to arrive!

Really poor service, £30 order with a £8 delivery charge. It was shipped ( still not delivered) 6 working days after their maximum delivery time. Making it a total of 13 working days before I received the order after the original order date. If you are in a hurry, forget it.

I was looking for cardboard boxes and I found this website. Really bad of me, I was in a rush and didn't check Trustpilot for a review. I needed the boxes in 2 max 3 days; I checked their website on the delivery information and found this: --- 1) Our daily cut-off time for dispatches is 1.00pm (except for Saturday & Sunday deliveries when the cut-off time is 12 noon Friday). --- Naively I thought to make the order on Sunday and they would have dispatched on Monday afternoon (I needed the boxes by Wednesday). On Monday evening I send them an email asking for the order and they reply they will work the order in 2-5 days as by their standards; this is not mentioned in their website, they only advise on delivery days based on location; while it seems they dispatch by 1pm from their wording. On Thursday I asked to cancel the order because it was completely useless to me also if I had to pay the £10 admin fees (another unbelievable cost); they replied they will accept returns as from their policy once I would have my order received. I received the order after 15 days; this means as by their website they worked the order after 10 or 11 days (delivery takes 4-5 days), hence the first email response I had was a complete lie. They didn't work the order in 2-5 days. I will ask the Credit card company not to pay this order. Their website seems a scam to get orders in and also their behaviour was no helpful; they could aknowledge their were not going to deliver to me on time and make me the favor, or give the advice, to cancel the order straight away: I even left a note in the order asking to let me have an estimate delivery. Really bad service. As usual for these cases 0 stars would have been more appropriate

Good prices, and decent boxes but they overestimate the lead time for shipping stock items. I contacted asking for an update on our first order, and was told it was five days for shipping and the order was in process. Because I needed the boxes sooner than that, expensive alternative from Davpack, only to have the boxes from carboardboxes arrive the next day. Not a disaster, but an avoidable expense if I'd had the correct information. If it hadn't been for the inaccurate information, this might have been a 5 star review. One word of warning - if you want to cancel your order, they say they charge you a £10 admin fee (which I doubt is legal). So overall, a frustrating experience because of the stated long lead times. BUT, I've moved from saying I'd never use them again to probably givig them another chance, providing I didn't need the items urgently. This is an edited review because their response below suggests that they do actually care, so there is hope. Box quality was actually pretty good, and certainly represents excellent value compared to Davpack, Viking or Kitepackaging. They just need to do some work on the logistics, communication and bringing lead times down. [This is an updated version of a previous review]

This is the worst company I have ever had the displeasure of dealing with. They dont care that my order was placed on 25th March for some boxes required for a move for a project. The date is 17th April and only some of the boxes have arrived. I said that I dont need them now as I had to make alternative arrangments. I was told they wont cancel the order or refund them. So i said when will i get my order and they quoted 17th which is today and they still havent arrived. I called and was told they are now due on the 19th April. I asked if they dont arrive can i have a refund and they have said we will cross that bridge WHEN we come to it (when being the key word) Steer clear do not use this firm they dont care and arent willing to help.

Ordered in mid Feb for 3-5 day delivery. Goods did not arrive over a week later. Chased up via email numerous times and received no reply. Contacted via phone and was told goods had been sent out so I asked for tracking. Very evasive and wouldn’t provide tracking as said it has no info on it so would be pointless to me. I told them I needed for a specific date and they said they would follow it up. Now, 6 weeks later they decided to deliver. I refused delivery only for it to be left elsewhere. On contacting them again they are refusing to refund which is against UK law. I’m happy to take this further as they just cannot be allowed to treat customers this way.

We ordered in August 2023. It is now Mid March 2024 and we never received our items, refunds were also refused. You are dealing with thiefs here.

Boxes had arrived after an email prompt. However, did not arrive with any packing material as promised. Emailed customer service who said they would investigate but no response since. Will not recommend or buy again.