Company Details

Easy to order and swift and timely delivery. I am very satisfied. I have ordered out of Switzerland

Great product, great look, really elevates the feel of our home.

Your hardware is packaged with as much care as it was thoughtfully constructed. The finish and tooling is perfect. It has elevated our every day use. I needed some assistance with an exchange (I had a difficult time making decisions) & Natalie was more than helpful! What a customer friendly company:-)

Beautiful items, packed carefully, delivered timely.

Excellent and pleasant service on phone, very time well informed order status

Unable to return unopened electrical plugs? Website does not say that these items don’t have to be purchased with plug trim (brass, etc). That’s totally deceptive . They need the money that bad?

Dear Buster & Punch Team, I wanted to take a moment to thank you for the fantastic customer service you’ve provided. I received my package today promptly, in perfect condition, and without any issues this time. I truly appreciate the efforts you’ve put into ensuring everything went smoothly. It’s clear that you care about your customers and go the extra mile to deliver a great experience. Thank you once again for your professionalism and dedication. Best regards,

Love theae. Had my eye on them for years and finally purchased them. Awesome.

Suzanne was very kind and professional, immediately recognising the issue and finding a satisfactory solution.

Fantastic products and exceptional customer service! I've purchased several items from this company, and they've consistently delivered quality. I encountered an issue, their team quickly resolved it by sending a replacement without any hassle. Highly recommend!

Ordered items, was told two weeks after order was placed that some items were no longer in stock. The items that were came a month after they were ordered and in two different shipments - having to chase the second shipment after items were left out of the first.

I had a problem with my order, which made me nervous, because I was really counting on this purchase! After I contacted the support chat, several customer service specialists got involved in my situation and successfully solved my problem - which I am immensely happy about! I'm happy that Buster&Punch again met my expectations! I plan further successful cooperation

We purchased the T-bar handles and passage sets. our house is early 70's brick (inside & out). The brass sets have given a sophistication and period charm to the property interior. These items have really added something, and super solid with installation. Fantastic, so happy with the end result

Fantastic, well made product.

Item packaging was destroyed upon arrival and I attribute most of that to the poor packaging. Certain hex nuts when missing for installation and they couldn’t even provide the small Allen key for installation. Got the item up after several trips to Home Depot and it looks great, but boy did buster and punch make it miserably difficult

I’ve been eyeing Buster and Punch for a long time but hesitated due to the price. I finally placed an order, and when the items arrived, I was blown away by the quality—absolutely obsessed! This is hands down the best out there, and the service was nothing short of stellar. If I could give 10 stars, I would!

Great looking! Great quality!

Great customer service when I needed to make a change.

Beautiful, very well made, pleasing to handle. In short, perfect.

I came across Buster and Punch via social media and during Black Friday they had some amazing sales, I was like I will go ahead and purchase a fixture to test it out. Then my troubles started as the website was very glitchy, not stable, and showing incorrect advertised prices but at checkout ended up being much higher. As the website was dropping out when I was trying to purchase my light combination, by mistake I purchased a wrong part. The customer service was helpful but I had to pay additional 70€ to get the right part. Once everything was sorted the items were received just fine but the original ordered fittings that I ordered was in brass finish and it came in Smoked Bronze Finish. I gave up on even trying to get it replaced. Overall I think the products are super nice and amazing quality, customer service super nice. incorrect advertisement was not appreciated and incorrect provided finish was also a bummer. Would not purchase again.