Company Details

The B&P team could not be kinder or more prompt in their assistance on issues. We had a switch that broke a few months after installation, and they replaced the switch immediately with no questions asked. Their products are so beautiful and high quality, and it's great to know that if something is amiss, they take every step to correct it.

Melanie is the best representative of any company I've dealt with before. No kidding. They set the bar for treating their customers well.

I had several issues with an order placed during the Black Friday sale. Melanie and the Buster + Punch team went above and beyond to put things right. I'm extremely impressed with their dedication to customer service. I was initially frustrated, but am now a very happy customer.

I had a small issue with one of the toggle modules, and Melanie D. from customer care managed to resolve everything in the best possible way and in no time. Top-notch customer experience.

The customer service is great. We were helped by Kirsty and she is very kind and was very responsive. We have corresponded with her twice, and very happy with the outcome.

I had an issue with a switch and the team was super reactive to send a replacement piece. They really consider their customers.

We have had nothing but wonderful customer experience with Buster + Punch. Sometimes things don't go as planned ... but they came through to make it right and we couldn't have been more pleased. Customer service and standing behind your product is a lost art these days but they seem to remember it. Thank you!

Package never arrived

Everything went fine, thanks!

I've ordered twice from Buster & Punch. Both orders arrived well packed and quickly. To say their product line is unique is an understatement. Great quality and priced correctly. I would not hesitate to purchase again. Going to attempt to include photos?

I purchased the B&P/Staub sauté pan w/brass handle for Christmas. Beautiful pan, wonderful to cook with. But the handle was a little lose. Fired off an email to B&P with the deets. Alex responded in a timely manner and did what he needed to do. With in a matter a couple of days She wrote back with fantastic news of a replacement pan!! Alex professional and courteous, I wish her the best. 10 out of 10 would highly recommend. Future purchaces from B&P are already in the works. Thank you Alex.

Thanks for the prompt help!

Melanie has been helpful, empathic, and responsive to my claim. The fact that Buster and Punch did their due diligence in rectifying my concern shows they take the customer experience seriously and care to leave a positive impact. My experience with Melanie has shown me Buster and Punch is a company that cares about the quality of their products and worth the investment for your home.

This is a follow up review. The after sales team tried their best and were helpful. The product is good. The website and delivery unwhelming

Excelent quality design and service

The handles are amazing. So beautiful The difficulty was with the online purchase experience. Transaction didn’t go through a few times due to high customer traffic when I did the purchase

Bought the kitchen mixer tap. Arrived with a small but deep scratch. Contacted them and they were quick to respond and with no fuss sent me a new one and arranged collection of the damaged one at a time convenient to me. Be aware that the lever doesn't stop in the upright position, as it appears to in all the photos, but goes back a further few degrees. This bothered me initially but once installed it wasn't noticeable at all. Really happy with the tap and the customer service.

we equipped our house in 2019. we have just changed two dimmer modules which seems a little early to me. they seem a little fragile in plastic. we live on an island (in Guadeloupe FWI) which can explain the early wear. that's why I rate 4 stars. and also because the delivery times are too long. UPS is not the best choice for us. it's a shame because your service is very responsive. otherwise we love the design. 👏

Amazing - product looks beautiful and delivery was so quick

Great service and fabulous product. I am replacing door furniture throughout my home.