Company Details

Very good service lady phone me back very helpful and polite

The very helpful gentleman explained everything quite clearly.Sorted out the best tariff for me to go on.

Decent service on the whole but you can no longer check the best tariff online so you have to ring in every time. Better service than some of the larger providers I’ve used in the past.

Had agreed a new tariff with Bristol energy and then a few days later I received an email saying they were increasing my monthly direct debit by more than 17 pounds per month .after posting my review within 15 hours I received a nice email and a reasonable direct debit agreed .. was the lack of communication due to the company fielding their calls or Bristol energy themselves..not sure .but all resolved satisfactorily

ok bills a bit not to clear

last call to your customer service i wanted to give electricity meter reading, she refused to take it and to help me how to do it, and told me that someone will call me back, that was 5 days ago and I am still waiting, of course by now I will get estimated bill. if I change my gas and electricity supplier that will be mainly because of poor customer service.

Great smaller company that supply my gas and electric very good service, good prices and all done on line I can recommend them I’ve had an account for a couple of years

Switching to another contract within Bristol Energy is as clear as mud. Web site is not good.

Excellent service Thanks.

When I first joined them I sent them a graph from my previous supplier, SP, showing that I had lent SP an average of £168 over 18 years, and that they had been fraudulent and repeated liars, and that I wanted an intellectually competent and honest company for a supplier which did not use me as a bank loan. I would like to have praised BE, but, like others they have been inefficient and problematic. I have two electric meter readings which are close in digits, and they sent a reader to my home who swapped them, causing an inability to enter further readings, this going on for many months. Finally they recently said that a man would call and photo the meter, which happened, but they say they have not received the readings. They then made an appointment for another reader, but he failed to come, my being 10' from the front door for the whole period. These problems involved numerous phone calls to try to resolve, and I was six weeks ago in credit for £168, but they raised my standing order, my response was to wait until the heavy period was over before altering it. I then received another meter reading request and phoned them to submit readings and the result was again that I was in credit £61, but the following day they raised my DD by 42%, and in a further call they said that it was an error. I am in disbelief at the incompetence of these admin staff and the company's accountancy processes. (As an ex quality control engineer I would have been sacked for causing any one of these events).

Been with Bristol gas many years and found them excellent in prompt efficient service. However now taken over by ‘another’ company I tried to move tariffs. Email took two days to answer and on phoning on a Monday was told ‘someone’ will get back to me on Friday. Not good enough, employ more agents but I suppose that would affect your profits. Not happy at all.

Renewal details received never received direct debit details. Phoned on Friday at 8 am nobody has got back to me

Aleays able to speak to customer services, or they phone back and deal with any queries promptly and with courtesy. Account and deals always under review and not locked in. So good to be able to speak to someone reference the account. Carry on with the good work Bristol Energy.

Bill wrong. Phoned asked customer service to look into they said they would..no contact. I work in Nhs so not much time to sort things. They didn't bother looking into bill just referred it straight to Credit debt company..had to then call them..still no contact I have had to call in my breaks at work..results no break...not happy

I am leaving soon as the recent prices are no longer fit to the purpose.

Absolutely Awful Customer Service Avoid At All Costs....I have made dozens & dozens of calls or call attempts trying to get a Contractors Isolator switch fitted so our electrician can safely carry out some emergency works. They happily took £85.12 from us on the 28th January for this but will not schedule an appointment. I have been misled, lied to & made promises of call backs which I never got, sorry actually just one call attempt was made. When I then wanted to make a formal complaint I was telephoned & given another phone number for some company called AES who yet again I have made dozens of calls & call attempts to & am getting nowhere. Feel absolutely furious that I have been constantly fobbed off by both Bristol Energy & whoever this AES is when all I have asked for is to make an appointment. No other energy company I have had to deal with for this matter has behaved in this way & the contractors switches were fitted in a week & with no charge. I dread to think how bad things would be if you supplied my personal energy when you cannot even complete a simple task of making an appointment. Not holding my breath for a response & will be posting a copy of this review onto social media to advise others of the awful service we have received.

Changed from Bristol Energy to British Gas Oct 2021. £276 in credit. Final bill received Mar 2021, tarriff increased because I cancelled my direct debit in Oct 2020 after Bristol Energy took the direct debit payment. The refund in bank in March 2020 was less than the amount shown on final bill. Worst utility provider that I have come across in 38 years as a home owner. Karen Wilde GRIMSBY

Very helpful explaining why my monthly payment had been set so low by their system in the past. Over time I'd become over £1000 in debt to them. So I suggested clearing this with a credit card payment and increase the monthly payment. Spreading it over a period was also an option, but I'd rather just get it done and dusted.

There is no way to contact to customer service. They take your name and number then say you will be called in 3 days. After a week without call, you call them back and they repeat same process. One of the few companies which don't have a live chat service in 2021. At least they don't ask you to write a letter for now. Edit: problem solved via email but would be better to talk to someone when having an issue. Please improve your customer help line. It does not help giving number and then wait for a week to receive a call from customer service.

Communication is really good . Had no issues or problems with this provider. Really happy .