Company Details

I rang because I had a query about my direct debit payment. I couldn’t speak to anyone,all too busy with other calls said they would rig me back on the Monday but didn’t. I rang gain early on Wednesday morning and spoke to a girl and she resolved the query..

The young man was extremely helpful and courteous and dealt with our query calmly and sensibly, and we are now on a better tariff.

The price per unit for both gas and electric are very competitive. They have excellent customer service. They listen and help you when you need it especially in this year of financial upheaval.

excellent telephone comms.

Easy to use app and web site, no issues during two years of being a customer. The only slight gripe I have is that the pay your bill part of the web site can be very slow, and sometimes has to be reloaded several times to get a payment through. However it has always worked in the end

I called the customer service team about a billing & direct debit concern, was told I would be called back in a couple of working days, it’s been a week and heard nothing back.

I have had Bristol Energy for two years and have signed up for another 2 years fixed rate. As I pay by direct debit I get an extra discount. Compared with others firms Bristol Energy are very competitive.

Fitted me with a smart meter 7 months ago - still waiting for the reader! Every year you raise my DD by 20£ a month only to gove me a refund at the review. The electricity works well enough!!

never had a problem with them

Bristol Energy have always kept me informed about my updated about the cessation of my contract and up to now have been able to give me an acceptable new deal.

Took their advice last year and had 'smart' meter. The interior smart meter is stupid. Has never worked properly. The wrong gas meter was installed and we can't read it. Been reported more than once, not sorted!!!

Seem to be helpful when I can eventually speak to someone. Need help with reading metre, and advise on whether I am on the correct tariff.

They never ever returned my calls. When I rang I eventually got through to a call answering service who take messages but nobody ever rings back. After two months and two formal complaints I received a phone call back...

Always quick to answer the phone and excellent customer service

Bills always confusing take money without authorisation change direct debit payments all the time constantly to try to make you in dept rather than in credit speak to someone that helps and it goes wrong again the next month! Hopefully my bill is sorted and can leave them soon awful confusing company never makes sense! Can’t reply to Bristol energy my payment was taken 3times in March and I only authorised one payment!

Very poor customer service, they do not respond to queries. I would not recommend at all!

I have been with Bristol Energy for a few years now,I have found them to be a very good company.Great on line notifications,and excellent app.It is also easy to speak to a human to,with some other providers it's not always easy.Fantastic tariffs to suit most needs.I highly recommend Bristol Energy.

I have a dispute regarding our current tariff and payment details. I rang but was told that there was no one available to speak with me and someone might ring me back in 5 days time. I told them that this was not acceptable and was then told it would be marked urgent. I have not heard anything as yet and am seriously considering a move to a different supplier.

I like the ethos of Bristol Energy and the service provided is generally good My one criticism is over credit balances: mine was allowed to become quite large and yet I was notified that my direct debit was going to Increase. Only when I queried this did I received satisfactory correction and was able to switch to a preferable new tariff. The BE system should not suggest an increase in direct debit when there is a big credit balance

I love being with Bristol Energy. Every time I have called the staff have always delivered excellent customer service and taken time to look after me. I always recommend you to my friends who are also thinking about calling and switching to u. Many thanks for all your efforts