Company Details

I have always been satisfied with Bristol Energy . If i wasn't ,you believe me i WOULD be gone . Your staff are always understanding and friendly , ALWAYS . My only moan is this year my quarterly bills where a bit erratic coming through to me . I like them every three months so i can compare to last year .I am very strict with my useage if and when i can be . This winter has been different as i have been ill . Anyway please keep up the good work . You will hear from me if you do not .

Since being with British energy,have nothing but praise.very informative and access to all information I require.so with great value am glad I changed from one of the big 6.

Hi there, I changed to Bristol energy a while back and use their 2-year fixed rate on Economy 10. No problems and competitive tariffs, I would recommend that you have a look at what is available.

Been satisfied up to now with this supplier

I’ve been with Bristol Energy for the past 2 years, but since August last year I’ve had issues with their service. I had smart meters installed after being constantly harassed with phone calls, but then couldn’t monitor my own energy usage as the screens were out of stock, and the app didn’t work properly. Contacted customer services about this but didn’t get anywhere. I then e-mailed in February hoping that may get somewhere in writing rather than phonecall, but was ignored instead. Then I got an e-Mail on a Saturday (their phone lines are only open Mon-Fri) to tell me my fixed tariff ends in 4 days!! No months warning like I should’ve had! I rang on the Monday and was told someone would get back to me by Thursday (tariff ended on Wednesday). I then rang back Tuesday and spoke to someone who put me on another fixed tariff as was left no other choice, but I have switched to another supplier after being dealt with so poorly. Won’t be recommending your services to anyone else.

Hi i have continually asked you to remove gas from our billing as we have no gas appliancies at all. You have failed to get back or help us resolve the situation

Notified Bristol Energy of my mother in law's death, sent them a copy of the death certificate, and unbelievably they have just sent a message to her, saying "How are we doing"? No prizes for the answer!

Wastes a great deal of your time, (it often feels like you are working for Bristol energy yourself rather than being a customer). This is because Bristol energy: A. Requires customers to take frequent meter readings to be uploaded to their ap which sadly works intermittently B. Send out frequent 'no reply e-mails' C. Have an awful response rate, (weeks), handling e-mails sent to them D. Miss e-mails and or instructions sent to them E. Seem to have one or two very helpful people but can take weeks to get to speak to them.

This morning I received an email telling me my direct debit would be increased 54%. This despite being over £200 in credit. I rang them and my call was taken by an answering service who said the company would call me back in 3 working days - which with Easter would mean 1 week. I am appalled that this company (about which I have previously written very good reviews) has sunk so low.I intend to switch suppliers urgently. UPDATE: I replied to their email (see below) but have heard nothing. These so called "replies" are just a distraction. I. note a huge number of "invited replies" have been posted since yesterday. Its almost as if they were trying to divert attention. Any company that has to employ an answering service is in. dire straits. I suggest you also read what WHICH magazine has to say about "Together Energy" which has taken over Bristol Energy. It is not good.

I would like to add my voice to those Customers of Bristol Energy that have already rated Bristol Energy as poor. Avoid this company they aren't honest or caring. Their customer care is very disappointing, taking 5 days or more to respond. I had a question about the metering dept and had the following response excuse from James the metering coach. Reminds me that the dog eat the homework. "I am so sorry you were not provided with an In-Home Display (IHD) during your installation. We hold stock of a small number of devices but due to COVID restrictions the office is closed so we are unable to access them. As restrictions are due to be lifted soon we should be in a position to provide an IHD in the next 4-8 weeks."

The customer service has gone downhill fast since Bristol Energy has been bought out. I have been with BE for several years and always had good service. However it is now almost impossible to talk to anyone about a problem and when you finally get through to a call centre the people are difficult to understand and do not seem to know what they are talking about. I was told someone should be getting back to me sometime in the next three days having had to explain the term "direct debit" to them !! The reason for the contact was that they are increasing my direct debit by nearly 50% a month despite my account being in credit - I will be seeking alternative suppliers immediately.

Amazing customer service. I joined Bristol Energy as they were the cheapest supplier (moving from British Gas). On the couple of occasions that I've needed to speak to someone (usually because of a mistake of my own), they have been great to deal with, all staff are nice, based in the UK, with no wait-times on the phone. I really can't fault them, and would definitely remain with them.

This is a really good little energy company. I shopped around on Compare the Market but Bristol Energy were really good value - even against non-green tariffs. It's worth looking at them, especially if you want a fully green option. The customer service is pretty good considering they are in the middle of being bought by Together energy (another ethical supplier) you have to email but they do respond. I expect that they will get a full call centre going when the merger is complete but it's not an issue when they don't make mistakes anyway.

Looked to renew contract with Bristol Energy but found it impossible to get passed the 'answer service' system, twice being told somebody would be in contact with us, but nobody did return our calls. Third time lucky, we rang again and hit the jackpot, getting through to a super young lady who listened to us and then dealt with all our enquiries, set up the new contract, new payment details and within minutes had sent all the new details, new statement etc. through to our email address. This call centre lady saved the day for Bristol Energy, as in my hand I had another energy company lined up to take over our account. I gave 4 stars for the lady we spoke to and it would have been 5 if only Bristol Energy could promise to get rid of that 'answer service' system and connect people straight away to someone who can deal with people's accounts.

Customer service not good. Am elderly and have been trying to get a smart meter fitted as not able to read the meter myself. After months of asking, they finally agreed to get a meter reader round quarterly but they have yet to appear. Would not recommend I note that I received a reply saying that they are not doing meter reads owing to Covid. I was told back in October that you were going to start meter reads again for elderly people who struggled to get down to do it themselves. Surely, you have had time to get procedures in place to facilitate this service. Yet another company using Covid as an excuse for poor service.

Poor customer care responses, dont read the detail of the correspondence. Illogical direct debit decisions. Long time for refunds.

Good value. Very helpful customer service staff.

After previous problems I sent photos of meter readings and dates they were taken, as requested. I had asked what the tariffs would be but didn’t get any reply. This was weeks ago. I haven’t received anything else. Today I got an email saying our payment was overdue but I have not received a bill from you. This is, once again, beyond incompetent. If it was possible to write this review with no stars, or a minus number, I would do so. I would urge everyone to have absolutely nothing to do with Bristol Energy. They are the worst company I have ever had the misfortune to deal with. I did not choose them - they were the provider to the previous owner of our home. I have had nothing but problems with them.

Great on line access. So easy to use and best of all there is an option to pay monthly by bank transfer, I HATE direct debits so this is fantastic for me. The couple of times I have had to phone with an enquiry the staff were excellent. Highly recommend.

After years of trying different energy companies I thought I would give Bristol energy a try, the prices are competitive to other suppliers but the big thing for me is the staff, They always answer the phone, They always clear with the information they supply you with, I've spent hours and hours with other companies on hold and then to be told the totally wrong information, as long as BE continue to be competitive and good with the customer i stop with them,