Company Details

I spoke to a lady asking advice re husband being on oxygen but sadly he passed away on 30th March 2021 She was very helpful and changed my energy tariff

Have just signed up for another 2 years of your wonderful service

a fine company to deal with. competitive prices, green-aware and good app.

We have no complaints. Well done!

All seams good since swapped over to Bristol energy not having any shocking bills like other suppliers seam to do after being with them for a while so all good

I have now contacted Bristol energy twice to get a final bill. A person takes a message promising someone with call you back. But no one calls back. I was promised it was all sorted but still no final bill. The account it is in credit but no one can tell me how to get this repaid. The customer service is non existent.

I was a customer on a 2 year contract (paying by monthly direct debit) which expired in November 2020. A new contract would have meant standing charges which were too high so I looked at alternate suppliers, and switched on 2nd Feb 2021. After my Feb payment was taken, I cancelled the instruction with my bank mid Feb as my account was in credit. Almost instantly I got a letter from Bristol saying that as I had cancelled the debit, my standing charges would increase. I emailed their customer service on the 19th Feb and it took 4 days for an "automated" response to be received which said it can take up to 10 working days for them look into my complaint and to reply. I followed up on 7th March as nothing further heard. They were slightly better replying to this in 3 days, but only to advise it could take up to 6 weeks for a final bill to be raised and a refund to be actioned. Two further emails have not even received an acknowledgement, let alone a reply.

Mr Gray my father died july 2019 bristol energy would not made it easy to change the account into my name I am the daughter I changed to British gas but bill went high changed to edf now good but over a year and half later after numerous communications I still have no got the over payment £81 last conversation said cheque on its way nothing turns up appalling amount of time to wait and service

Bristol Energy informed me in early March, that they proposed to increase my direct debit payment from £47 to £71. I replied, in writing, to say that I was not prepared to accept the increase when we were moving into a warmer season and my account was significantly in credit. In spite of my numerous emails, the matter has still not been resolved and £71 has been taken from my bank account today. I was one of your first customers, and used to recommend Bristol Energy for its good customer service - sadly, this is no longer the case under Together Energy

Not only are Bristol Energy's prices acceptable; they also give a helpful service. Well done!

I was unable to talk to a Bristol Energy customer service agent, but instead my calls were continuously answered by a call forwarding service who simply took my details ready for someone to call-back in the next 3 days. This is not acceptable when I had a very time sensitive question that I was unable to resolve online.

The operative I spoke to was very helpful and explained in detail the best deal for us.

Competitive Rates. Transparent Terms and Conditions. Easy Communication.

Been very pleased since I switched from Scottish Power to Bristol Energy. I am always kept up to date with my account and have had no problems at all, entirely opposite to SP!

Web site constantly does not work. I was promised this was in hand but still not good. Try to speak to someone and your on hold forever could do a lot better bristol energy.

Worst customer service ever experienced.....that’s when they do reply!

I have used Bristol Energy for a number of years, and they have always been efficient and helpful. Their tarrifs have always matched if not bettered the major companies. Fred Fyfe

Everything over the last few years has been great but over the last few weeks things haven’t been so good. Firstly the increase in the price was excessive as a quote for usage over this last year was impossible with Covid lockdown. Secondly getting any correspondence has been almost zero, having to wait a week for a reply or no reply at all with my last query of which I am still awaiting a reply to my email regarding the refunding of credit on my account. I hope all this improves over the coming months and some reality returns as I was pleased with the service in the past.

Have had pleasant experiences with the telephone service ,the staff have been friendly and helpful but since the lockdown have found the system of after initially answering the call they say that someone will ring you back within the next couple of days not very helpful.No other organisation seems to have a similar method of dealing with calls.

Best energy provider in 10 year experience. Well done