Company Details

First time ive EVER left a review, im FURIOUS I sent my phone of in the knowledge id recieve 140pounds for my s2 i got an email saying the light sensor wasnt working, so heres 51pound. The point being that this phone is 3DAYS OLD with documentation to prove, the phone was factory reset before sending the phone off, IN FULL WORKING ORDER, now they insult me by saying the light sensor doesnt work which i will be videoing proving it works when i recieve my phone back AFTER paying 10pounds for the previledge for them to sending back. After calling them all yesterday and this morning recieving no answer to returning my phone im now one phone down, 10pound down IF they ever answer my calls or emails for a FULLY functional phone if i dont get a reply ill be contacting trading standards theres plenty of other unhappy customers who would also join me NOTE the barcode and phone IMEI was taken before sending along with pictures if i recieve it back in any worse condition or a different phone this will also be noted The company should lower there prices if there not willing to pay prices they offer

Order: #20077 I decided to sell my Blackberry 8520 to Bozowi for £50.30. Their price was the highest out of all the competitors! I used onbay.com to compare prices. I sent the phone via First Class Delivery but the delivery was delayed by Royal Mail. I was very unhappy because I needed the cash asap. I contacted Bozowi via Facebook message and they kept reassuring me that the package will come and gave me daily updates in whether it came or not. I began to lose hope but they motivated me on and finally it came. Their service is 5 Star because they realised my needs in needing the money ASAP and the fact that the delivery was delayed so much; they made sure the phone was reviewed by the engineer as quickly as possible. The phone was offered at full price quoted. It didn't stop there, standard BACS payment which I opted for as I would be offered full price, normally takes 3-5 days. They sent it via FAST payment out of kindness (Normally I would be offered a lower price) at the fill price of £50.30 and made sure that I received it the same day! Their service is EXELLENT and the fact that they had Facebook and Twitter gave me great reassurance. They weren't one of those companies who hides away from their customers. I recommend this company to anyone and everyone because they're the best! Also, if your not sure if your phone will get full quoted price, contact them and send them pictures of the phone to gain a opinion if the phone is worthy of full quoted price or not. Its as easy as that! Thank you Bozowi for your wonderful service and I will definitely be using you again!

Very happy with costs I received only down point would be the length off time the whole process took

We sent two identical Samsung phones, boxed and protected by recorded delivery. We received an email to say that the first phone had been received on Saturday at 15:45 wethen got a 2nd email to say the price was reduced at15:48. The other phone (In the same box) was received at 15:48 and surprise surprise the email to say it the price was reduced came at 15:54. What really angers us is both phones were in excellent condition and kept in Samsung cases from the day we bought them yet apparently their is damage to the face and casings!! We now loose £30 by accepting the revised offer or £20 getting our property back. Avoid this company at all costs.

I used Bozowi last year when my BB curve was worse for wear. I was sooo happy with the service because even though it was considered not to be in working order (had problems switching on) I still got paid more than I was expecting and the payment was super quick. So this year having just had an upgrade I did the same. However, I've just been advised that I can get £17 less than offered because the phone is network locked.. My fault because I never read that on the terms and conditions, my only issue is that £17 is a bit steep for it being locked... I'll still recommend but I'll just make sure to tell people to read the terms and conditions well.

i dont usually write reviews but i sent 2 iphones off to them and they downgraded both of them saying they had water damage, WHAT A LOAD OF RUBBISH.. i requested them back for which i had to pay them to return them. i sold them to another company who offered £5 each less but they took them no hassle. DO NOT USE THIS JOKE OF A COMPANY !!! i should have read the reviews first, so many people cant be wrong!!

Sent Galaxy S2 in perfect condition no marks or scratches (the phone has been in a zagg case since new) but like other customers my phone was down graded by £15 for scratches, they put you in a position where I had paid out £7 to send the phone and wanted £10 to return your phone so I would have been £17 out of pocket. DO NOT USE I WOULD RECOMMEND MAZUMA.....I WILL NOT USE AGAIN AND WILL TELL FRIENDS AND FAMILY ABOUT THE EXPERIENCE.

Quick painless process no problems or isssues

Think the ownus shouldnt be on the seller to pay postage and its also misleading on the envelope when it says £5 to send special delivery, cost me nearly £7. Also, why is it £10 to returm? Didnt recieve payment until a week later due to paypal issues, but this was not communicated to me until I contacted the company. Found it difficult to speak with someone, often phone not answered. When I did finally speak to someone she was helpful and pleasant. Happu with the price I recieved.

It was a good experience with clear explanation of the process and a great value of the product!

Was very hapoy with this company got a quote for my phone and received the cheque within a few days .

I sent my perfect condition no scratches on the screen Galaxy s2 to them, wrapped a piece of soft kitchen roll then bubble wrap round the phone and the liars have rejected it for scratches on the screen and offered 20 odd quid less, now i sent it Royal Mail recorded for £6.20 yet have had to pay £10 to get it back, they offered an extra £15 if i get it unlocked, i have used other phone recyclers before, never a problem

Would reccomend to anyone, give the best quotes on the market (In the previous couple of times I've looked) Very good response time, very much in contact with them at all times and overall an optimum level of efficiency and customer service. BRILLIANT

the shame is this could have been a postal issue or other probs but ive had payment so thats all that matters. would i use bozowi again yep if they are the best trade in price.

fast transaction thx

Got a new fangled upgrade from my contract but wanted to stick with my trusty old brick, so had a look online and Bozowi paid the best price by a mile, followed the simple instructions and the money was BACS transferred before their own specified time...simples!

Sold a Galaxy S3 to Bozowi for the sum of £250 but then had an Email stating they had downgraded my handset due to scratches? The hanset was in very good condition and had a few very minor marks to the rear from pockets etc. And the working category states minor wear and tear? They only knocked £10 off the price but if id been given a price of £240 on the comparison site id have most likely chosen a different company as others were also paying around the £250. In the Email it gave me the option to accept the new price or decline and have the handset returned to me at my expense? - i was sure on their site it said they would return the handset free of charge? - i may be wrong? So for the sake of £10 i accepted the new price as they left me little choice! It took just over a week for the money to reach my account which i wouldn t call especially fast or slow. To sum it up i wouldnt say i wont use them again but would definately try a different company in future.

It was an easy process to follow on-line, and the cheque arrived within a week of the original valuation. At the same time I felt that by re-cycling my phone I was doing my bit for the environment. I would certainly recommend Bozowi, and would usse it again myself.

Good would use it again

when scrolling down to find their testing criteria it doesn't mention anything about if the phones locked to a certain network they will offer you less money,i rang them and was told theres another area that explains the testing criteria and its on there . why not put it in the first bit on testing criteria and it would save hassle? I have lost £25 on this deal and will never deal with you again