Company Details

I signed with avonline in 2015 and was beset with problems from day 1. it took an engineer 3 visits to finally get some kind af stable service. I started on a low usage service but quiclkly found out it was not enough so I upgraded which I found to be very easy to do, however if you want to downgrade later you are beset with charges and extension of contract. I have found the service to be totally unacceptable being informed that an intermiitent service is due to rain or wind. I would not recommend this broadband supplier to anyone. Stay well clear.

Before you get satellite broadband be sure that it does what you need. It's great for streaming films and music but not so great for browsing the internet or using a VPN (virtual private network) as the latency (the time it takes for the signal to go from your network, up to the satellite, down to the receiver and on to the target server and back again) is long. Although the reported bandwidth isn't bad (up to 20Mbit) the latency can ruin this with waits of up to a second per click. It's often the case that a work VPN won't even work. Avonline themselves were good but have increasingly become much worse at customer service. On a working day at 4P.M. it took their team 15 minutes to just answer the call. That's pretty poor considering that others can at least answer the phone in 30 seconds. The result: Could do much much better.

Bad or not existence of Internet. Support ? Everybody can say reboot your router. Floor manager total ignorant. I have chances my account so I don't pay anymore. I won't pay for nothing then problems. Never more avonline. Send the money to me instead.

Had weeks of trouble with this company, they never send technician, or reply to emails, and now threating me! So slow and never works and then claims more money saying you used all your usage! I could go on and on! Please stay away, I'm in contact with trading standards.

I live in an area with 1Mbps ADSL broadband. I took out a 2 year deal with Tooway/Avonline and can't wait to get out of it. I use my internet mainly for Netflix/Apple TV other than general surfing, which is why I went with their 20Mbps service. I started on a 10Gb package, but was breaching it and so getting shaped/limited to 256Kbps each month. Fair enough I thought, so upped to a 30Gb package for £50 per month. I now find out, somewhere in the small print, that there is a fair usage policy, where once you use 50% of you data allowance, then certain uses are put into a usage pool only usable between 11PM and 6AM or something. One such type of usage is streaming video/films. TOTAL SCAM So, I buy, a 30Gb package, but am not allowed to use it how I would like. Apparently using whatever data I want within my 30Gb limit is deemed "unfair". I'm out of contract at the end of August, I will be leaving. Paying £50 per month just to send emails faster is just not worth it. Bye bye Avonline.

Í signed up for this provider when they confirmed I could use this for IPTV. Afterabout a week they introduced a so called fair data policy, which in fact resulted in a reduction of the data speed to less than 500kbt (yes like an old modem) because I had used too much! They should know that IPTV requires a lot of data, but nobody cared to warn me about this! I have paid for installations and 8 months subscription and spend hours on email and phone to complaint about this. Now I cancelled my credit card so they can't take more money as this is almost a scam. In the evenings I can't even surfe the internet let alone watching tv is absolutely impossible.

I went to Tooway through Avonline because (like most of their customers) I live miles from anywhere and I was only getting a connection of about 1.5mbps through the phone line (regardless of the ISP). Satellite connection made loads of sense. After a few weeks of waiting for an appointment to install the system came, the engineer was good, and the system gave me what it was supposed to. Goodbye BT, hello 20mbps, happy days. Then everything collapsed. Im writing this review with my laptop tethered to my mobile phone because my download speed is currently measured in kbps and not mbps. The guys at the call centre (who I now feel I know very well) try their best but cant help but say that all the tests are coming back normal, the power is good, maybe the speed test is unreliable (their own speed test service!!), and that there isn't a problem, lets try a reboot of the modem (because the last 32 reboots may not have rebooted very well)....maybe it is all a figment of my imagination. And the imagination of my 4yr old and 5yr old who are waiting 12 hours and 49 minutes to download The Smurfs! Looking forward to going back to BT and revelling in a 1.5mbps speed.