Company Details

Was searching for “Hey Duggee” toys here in the U.S. I would come across the toys here and they were marked up 3x the price. I came across toy street and took a chance on ordering from them and I am soooo glad I did. They shipped fast and I received the package in 10 days. My son is gonna be so happy for his birthday! Thank you Toy street. I will be shopping with you again!

I made an order on the 5th of October and I STILL have not received it. After emailing on the 15th November I was told I’d have it all within 3-5 days and still nothing and now my emails are not being responded to. I expect a full refund ASAP.

Absolutely appalled by the service we have not received! I ordered a Hape Castle Escape Marble Run on the 14th of October 2024 for my daughter’s 6th birthday. It was due to arrive on the 14th of November and it still hasn’t arrived. I ordered with plenty of time as my daughter’s birthday is on the 22nd of November. It’s been very difficult to get in touch with the company, and when I did get an email back it wasn’t very clear or helpful. I cannot risk it not arriving so I have had to order from Amazon instead. I tried to “shop small” and use another company rather than Amazon but this time wasn’t successful! I do not recommend this company. I am expecting a full refund and an explanation for the appalling level of customer service.

Great product and fast delivery, however very confused when the small product I had ordered was delivered in a fish tank filter box that hadn’t been secured very well!

Quick delivery, very good price. Saw the mix of reviews here and worried but definitely a 10/10 experience.

I think it was great not have to wait weeks for delivery it was fast and I was pleased with what I had not that I'm an expert on bluey but my great grandson is so I'm pleased with that thank you and I would definitely buy from you again

I never received my package! What a waste of money buying over seas. DHL lost my package. They don’t even care and are offering cheap electronics to make me feel better about it.

Toystreet; First time shopper. Clear descriptions and images of products. Purchase and checkout straightforward. I received a confirmation email shortly after with estimated dispatch date. Unfortunately, it would be 2 months later that I would actually receive the items. Fortunately, I was in regular email contact with Amy in customer service. She politely and patiently kept me informed over that period. Due to a warehouse stock issue part of my order was held up. Two months was a long time though and I considered cancelling the order. But as I really wanted the items, I put my trust in Amy and waited. She eventually arranged for a part-delivery of the available items. And a week later she arranged for the remaining items to be delivered. She went above and beyond to do what she could to help me and it’s made all the difference. The products delivered were perfect – exactly what I’d ordered. I’d shop there again.

So very helpful in trying to sort out my delivery from FedEx which almost everyday the courier would text me saying they could not deliver my parcel! Very helpful and concerning staff, kept me in the loop and lo and behold, my package arrived the next day after they got involved!! Brilliant customer service!!

Item arrived quickly and was exactly as described. It has not been used yet as it is a Christmas present. I was not able to find this item in any other toy shop. I would recommend Toy Street.

Great company Good communication

Cute little Mog the forgetful cat arrived well packed and within a short timeframe… what’s not to like!

Great quality, great delivery. Kids happy. Very happy customer!

The range of products is great and the price was family friendly! Communication is good and delivery is prompt. Will shop here again

Hi their the stuffed animal was beautiful the person loved it as it was lovely and soft I’m looking forward to buying more stuff

So, I was looking for some Connetix tiles for my daughter for Christmas and Google came up with some for sale on Toy Street. I was a bit unsure as I'd never heard of the wesbite before and the tiles were CONSIDERABLY cheaper than anywhere else I'd ever seen. I came on here to look reviews and things didn't look good. I decided not to risk it. But my husband persuaded me to go ahead as he uses a sister company of Toy Street to order board games quite regularly and he says he has never had an issue. I risked it. Two days later my Connetix arrived (along with some other bits like Eugy that were also a lot cheaper than elsewhere). Credit has to be given where credit is due. Great prices and quick delivery. I would certainly use the wesbite again.

Placed an order for an item that was shown to be in stock, the next day I went to check if it was still in stock only to find it said that the item was due for back order. Seeing this I decided to contact them via livechat on the site, I was told it was indeed a back order and my order that I had placed and paid for would not ship out within the next few days as the confirmation Email I got for paying said. I asked to cancel the order and after silence for an hour finally got a message back saying they would. I'm still waiting for an email to confirm it has been canceled and any other messages I send go ignored. I suggest not buying from this site as they lie about the availability of items in stock and what is on back order. Item was refunded after a few days when canceled

I wish I read the reviews before I ordered with Toy Street. I still haven't received my ordered I placed on the 19th October. I have emailed twice to chase my order. I was told it would be dispatched within 3-5 working day which had now passed. I asked for a refund on the postage due to this being missed. They have replied to say they will not be refunding the postage and not given an update in the order.

After reading some reviews that were on the whole positive I thought it ok to place an order. However, once my order was placed I thought I would read through more reviews and my heart sank. So many saying they didn’t receive their item on time or hadn’t received it at all and were not getting a response from the company to their emails. I placed my order on the 10 October and the expected delivery time was two days. Needless to say it did not arrive. However when emailing the company I did get a response and my order arrived today 2 November 2024. I feel like I have been one of the lucky ones To whoever is running the company please understand people are parting with their hard earned cash to probably get Christmas presents for their children. The money they spend on ordering a toy can not be replaced. If you don’t have an item in stock say so and don’t let people down.

I ordered a bunch of toys four weeks ago and still have not received them, despite repeated chases. I have been told there is a stock issue with one item but I should have a delivery soon, then…. Nothing. There are no updates, no nothing. If I don’t hear from them and receive my order within a week, I’m going to trading standards. I would never order from this company again.