20335 Ventura Blvd # 220, 91364, Woodland Hills, US
Total Watch Repair provides expert Repair services since 1992 including Affordable Prices, Watch batteries, Watch bands and watch battery replacement.
The whole process was easy. I had 8 watches repaired and brought back to new. Wonderful experience.
Great communication and met my expectations.
Just received back from Total Watch Repair my Seiko Jubilee, Orange face divers watch, and I could not be happier. It looks and runs as if it were brand new! I am very pleased with the work, Ron the tech did on my watch! Not only did I experience exceptional service from Ron, but I am extremely pleased with the service I received from Karla! Always super quick to keep me updated on the watch's progress, and if I had any questions or concerns Karla was right back with me! I am extremely pleased with the service I received from TWR and I would highly recommend them. Thank you, Karla, and TWR for the exceptional Customer Service! Sincerely, Rick G.
Superb Customer Service. Excellent communications. Exceptional craftsmanship.
The service and repair of my watch were excellent. The only reason this was not a five star rating is that the original price quote I thought was too high. When I refused service it was magically reduced by $100. The work was then performed professionally and quickly.
Well, your company communicated with me very well aside from the fact that you held my watch for me over a year, it was quick and easy to arrange for my watch to make it back to me! Thank you
Courteous staff. Beautiful work. Fast turnaround. Reasonably priced. Great experience start to finish. Highly recommended to everyone.
I've been a customer for a decade. I ship my watches from the east coast because you guys are so good to deal with: helpful and accurate assessments/estimates, prompt service, great customer service and results.
Service and communication were both outstanding
So professional watch repair. They made my watch like a brand new. Really, its worthy even if the cost higher then others but will get a high quality service with 100% satisfaction!! I highly recommend it.
Did a excellent job fixing my watches. Highly recommended
Process is simple and repair was done properly.
Total watch repair did an outstanding job on my Nighthawk. However, I was a little disappointed that I had been led to believe that I could get a sapphire crystal installed only to be told as the watch was being shipped that it was not possible due to sourcing issues. That was a major disappointment. So I’m still not clear if it is not possible to have a sapphire crystal installed or if one was simply not available at the moment. But my overall experience is positive and the technician did a superb job. My watch looks as beautiful as the day I got it.
I am very disappointed with my experience with this company. First of all, the cost of the repair was much higher than necessary. I had a strap replaced and the company did not even match the strap, as I requested. I sent in a blue, ribbed, nautical looking strap yet a black, generic, rubber, sub-quality band was returned with my Kenneth Cole watch. Then, I wore the watch twice and the second occasion, the pin snapped, which indicates to me that the professional who did this repair did not even replace the pins to fit securely into the hollows of the new strap. I am going to have to take it to my local jeweler to have them replace the strap with the original because this simply was not what I asked for nor expected for the price.
Could not fix my watch. No available parts. (Old watch) But TWR was ez to work with. Pretty much just had to pay for shipping back. Appreciate honesty.
Your service, rapid turn around time, helpful assistance and repair estimate.
I can always count on the people at Total Watch Repair to be professional, skilled, and efficient. I have sent my watch in routinely for battery replacement and cleaning. They have never let me down. Most importantly I can trust them with my valued timepiece.
The first time my watch stopped after a week but they got right the second time. I will still use TWP they stand behind their comment for excellent service.
After I approved repair, my watch was sent back in a timely manner. My watch looks like new and runs well.
Quick turnaround on repairing watch satisfied with the price
