Company Details

Service was very good. I did have to return the item. The pictured item was not what I received. I did receive a prepaid return label for the refund.

Band was back ordered 8 weeks on Citizen website and was $30 more. Total watch repair had it available and shipped within minutes of ordering. I received it in a couple of days. I am very pleased with Total Watch Repair!

Done, and done well. Thank you.

I've had this watch ( Sea Hunter ) for about 20 years and for some reason forgot about . anyway I sent it to Totalwatchrepair they fixed it like a New Watch . I will con6 useing them from now on . Thanks guys

We have used Total Watch Repair numerous times. The repair work is exceptional, they are straight forward with the type of repair that needs to be done to the timepiece. What sets them apart is all of the different brands they are able to service. Keep up the great work!

Service was professional and on time. I was kept informed throughout the repair process and my watch was returned in excellent condition.

VERY professional, kept us apprised every step of the way.

great communication , kept up to date on service

Great knowledgable techs professional services and repaired correctly. Top notch!

Incredible service. I will be sending a few more watches their way. Turnaround time was quick. Thank you

Great job – watch looks beautiful – very happy

Watch looked new again when it arrived from Total Watch Repair. Communications during the wait were timely and informative. The only negative involved the time it took for them to get the part needed. But I don't believe that was TWR's fault. So, all in all very satisfied and will use them again when needed in the future.

It was fixed correctly this time. It did cost me more money. Which I was not pleased with, but it was repaired.

Took too long. 3 weeks to install a new movement in my wristwatch is way longer than necessary. (Required two nudges by email.) Having said that, got the watch back and a week in it’s performing well. Though if it had conked out in a week we would be talking zero stars. In fact, asking someone to judge the quality of the repair right after getting it back isn’t really helpful. Ask me again in a year. Or two years. The repair cost as much as the watch so I’d hope to get several years of headache free performance before really assessing the new movement.

My watch died with only a week to go before leaving the country on vacation. The turnaround was incredible! Truly top notch service.

the watch was returned working better then ever. It looks brand new and I love wearing it again.

This is a great company to work with. They will give you an estimate up front. The process to send your item is easy. They will discuss your repair if needed, work is done quickly and your timepiece is back before you know it. Highly recommend.

Attention to all details ... great customer service. Very reasonable pricing when compared to Brietling's recommended service center.

No one in my area was willing or able to fix what was wrong with my watch movement. TWR did a great job. They fixed the issue and did it in great time. Thank you very much.

UPDATE: I am EXTREMALLY pleased with TWR. As I stated in an earlier review, there was an issue with two of my clients watches I sent in for repair. One of the management team/owners reached out to me for reasonable resolutions. They replaced a crystal for free and the other they reset the crystal and "fish eye" for the date (I paid a very small portion). The bottom line is I will continue to use them as a resource for my small business. I appreciate their work and customer service. Thank you TWR. Warm regards, Ed. Quinn Clock Company