, , , US
When we were looking at the cabinets online and had questions we did the live chat and Zack responded to us immediately and answered all of our questions. I also asked Zack if he could do a 3-D drawing of my kitchen layout using the cabinets I chose and he was very accommodating and emailed me the design when it was done. It was very helpful to see the layout and what my new kitchen would look like.
Great, quick communication, fast customer service
Bought from this company after checking out other reviews (not just on their website), all sounded good. Received a call from Phil (salesman) the day after sending an inquiry, a good sign. Communication remained excellent, though delivery was slow, due to the global supply chain situation. Phil worked with me on changes I made to the order, and was very helpful. Went with the JSI cabinets after reading good things about them, and am very satisfied with their quality and finish. Well-made and easy to assemble, but be sure to watch an assembly video, as the printed instructions are not very clear. The instructions are off a bit when it comes to the farm sink base and microwave cabinet, but they're not too hard to figure out.Also note, the sink base did not come with a back, so be prepared to supply one (or do without...). I would recommend both RTA Wood Cabinets and JSI cabinets!
Good customer service. We had a problem with one of the drawer fronts and RTA got it taken care of quickly.
Cabinets came quickly and a couple small issues were taken care of promptly, would definitely do business with them again if needed!
Was very happy with the quality of the Essex white cabinets we purchased. They arrived within a week. One cabinet was missing but RTA Wood Cabinets shipped a replacement ASAP. JSI is the manufacturer of these cabinets. RTA Wood Cabinets had considerably lower prices than other distributors selling the same product. Would certainly recommend to anyone looking to go RTA.
Chose RTA cabinets not only for the price but also for storage convenience. We will be slowly taking on this project while we work full-time jobs, care for two young children and need a functioning kitchen. But so far the cabinet assembly has been easy and we have installed the uppers and they look great. The quality has been excellent and we are very pleased.
Love the cabinets and was only missing one small item which was promptly shipped. Very good customer service.
Great and prompt service. Motty is very helpell and knowledgeable. Cabinets are awesome!
i ordered a sample door. The customer service is excellent, they have free kitchen design service. The quality and color of blue stained door was very good.i ended up going with a local cabinet maker, so i can’t comment further.
Extremely poor quality cabinets. The drawers, doors and hinges are acceptable, but the boxes and finish....absolute garbage. Probably fine if you're looking for something to install in a low budget rental property; however, if you're in the market for cabinets for your home, don't waste your money on these.
For the money these are great cabinets. Ive done wood working for years, building furniture etc. I like the fact that all the dadoes, rabbets and holes are drilled for you. I was a UPS driver for 41 years, trust me, these come packaged extremely well. Totally secured with shrink wrap and corner guards on the pallet. I am super picky about quality, finish and how things line up. I can tell when a drawer is 1/16 off horizontally to the one below it. When I put the doors on my sink base, they lined up perfectly both vertically and horizontally. The same with drawers in the other cabinets. And installing the drawer guides could not be easier. Dove tailed joints, soft close doors....I paid $3200 for a 10x12 kitchen. At the big box stores it would have run over $10K and some of those were melamine or chip board boxes. For the money you cant beat the quality. And for those that complain about face frames splitting etc. pre drill the holes. I ran 2.5 inch screws from one face frame to the next with no problem, always pre drill. I also beefed up the corners with 3/4 inch blocks cut on a 45 degree angle and used finish nails and bigger screws than provided. Everything squared up perfectly. Totally happy.
And the Emmy goes to Motty! Great service, customer support and product knowledge. Keep up the good work! Thanks.
The cabinets are very sturdy. I am very impressed. I ended up ordering extra parts because the website was not super clear as to the fit and finish. So I ordered the extra parts because I figured they would be required. Overall they look great.
Fast shipping. Great packaging.
My husband and I are very pleased with RTA. We had a few doors that needed replaced and they were here very quickly. We love our cabinets our kitchen looks wonderful. We would recommend RTA wood cabinets very highly. We have friends who are very interested in using them.
I ordered a sample door which came very fast indeed (3 days, even during COVID times!) But the quality of the product was not what I expected. I could see non-stained wood in the corners, likely due to shifting of the inner panel. There were also prominent sanding marks on a couple of spots. Overall the quality was not what I expected. I waited for a promotion at Home Depot and was able to get a higher quality cabinet for the same cost. The cabinets I was looking into were the -reassembled ones, not the RTA.
good service and nice product. The biggest issue we had was the very high freight costs. Otherwise the product was as advertised easy to assemble and above all looks fantastic.
While we did are own kitchen design we were very happy with the service. Zack called after placing the order with a couple question to make sure we were getting what we needed. Also kept us updated with emails and responded quickly if we had questions. While we had to wait a couple weeks for everything to be in stock, that was fine. The shipping company they hired did a fine job and were wonderful at delivery. Realize RTA does not have much control of that though. We ordered March 2. RTA shipped on April 5th. They were at our house on the 12th. We had no damage in shipping and 1 defective door for 14 cabinets! Zack got our door replaced right away. No issues! Now for the JSI cabinets we got. If you have watched the videos somethings have changed. The corner braces are now plastic. Also predrilling to install soft close drawer hardware is very helpful. If you are not experienced in assembling furniture be cautious in your decision. We felt we received a better cabinet then ready made at the home stores. And a much better price then home store custom cabinets. About half! Overall we like them very much and were worth the money. Since they were cheaper we also got some extras we could never afford at a home store. If you are willing to do some work these are a great value.
Happy with my RTA cabinets. Look professional.
