Company Details

I have already referred a member of my family as i think the process was very easy and stress free, they have purchased a car from ford aswell, couldn’t believe how simple it was and how friendly and willing to help the staff were especially Alan Platten.

Was in on Sunday to buy my New Fiesta, couldn't have been easier and the guys at Jennings couldn't have been more helpful. Really good.

Purchased my previous car a Seat Ibiza from Jennings and read good reviews of the new Leon so popped in and saw the car in the showroom. It was a 5 door but had a test drive in a 3 door and fell in love - as you do. I was able to get the car I wanted and the finance I wanted and the car was on the road within 1 week. Excellent.

Once car had been ordered no contact from garage on updates for car delivery or courtesy call. When car collected most of the paperwork was incorrect including seven day insurance cover and payments agreement still awaiting outcome for that. Had an issue with payment of cheque we were to receive, had to request and had to be posted out. Overall felt once we had signed an agreement to purchase the vehicle what follows was not good customer service, appalling. We also had to complete the transaction in an evening visit when wanted to carry this out on a weekend but apparently not enough staff on a weekend, not our problem really the customer should be accommodated.

i was kept informed as to when i would take delivery on my car and found the salwsman very helpfull in every way.

Good to deal with, Martin the salesman was very good. Originally we went to a Mazda dealer nearer to where we live and the salesman was appalling, so we decided to go to Jennings and the difference was unbelievable. Customer service was good and they delivered everything they said they would as agreed. If there was any minor criticism it would be that it feels that they have lots of offers etc to squeeze as much money out of you as possible which when you are paying a lot for the car grates a bit.

We had started looking at 8 on a saturday morning , getting more and more frustrated with the young ' knowledgable' salesman types,telling us what was best for us;by mid afternoon it was a pleasure to be given space and time to discuss,by ourselves, the cars on offer at jennings;it certainly made our minds up.

We were looked after by craig, he was helpful, and seemed honest and trustworthy, there was no pushy sales talk or trying to con us by lying about availability of cars (which we have experienced). Everything was dealt with professionally and competently even thd issue we had with our own trade in car. Great dealership and we would reccomend them to anyone looking for a new car, and of course you cant go far wrong with mazda quality.

Can't complain with anything. The service was brilliant. Felt like a valued customer. Got shown all the controls inside the car and how to use Ford Sync which was good.

this is the first time I have used Jennings what a great service I am getting of them , Jill at Stockton Jennings motability has turned into a friend in stead of a rep of motability, that lass will put herself out and do any thing to help out you cant get any better.

Bought 2.0 diesel 150 FR Tech Pk. Very pleased with final purchase. Gave me the vehicle with all the options I wanted at a monthly cost that I could afford. Geoff Urch, the salesman, was very helpful. After delivery, had a little niggle with rattling behind the speedometer. Car was booked in at a time to suit me, and was sorted within a couple of hours.

No hitches no snags very smooth purchase

Jennings were very helpful from my initial contact until the car was delivered. The staff I felt with, Nicola Brown and Alan Platten were friendly,helpful, knowledgeable and efficient. The cart was delivered on time and was as described on the website. My wife and I are very happy with the purchase.

The service I received from all the team at jennings gateshead was wonderful - very honest in their opinion of their cars, and strived to get my business in a firm but appealing way! lovely salesman, certainly made the whole car buying effort very easy for me. thanks!

I visited the garage on Saturday to test drive a fiesta. Bob showed us the car and explained our options to us, we drove the car and we asked for some time to think about it. We had also arranged to drive another car with another garage later that day (a Citroen). After driving the Citroen I rang bob to ask if I could drive the Fiesta again on Sunday morning. Bob arranged this. After driving the car a second time my mind was made up & on Monday I paid my deposit and arranged a date to pick up the car. Bob is a good salesman he explained our options clearly, was courteous at all times. By comparison one of your Salesmen at Arnold Clark lost Ford a sale at that branch as he was rude & dismissive (he was called Ronnie). My only criticism would be that the car only came with 10 litres of petrol. I think given the amount I spent half or even a full tank would have been more appropriate.

I recently bought a new Ford Fiesta from Jennings Ford at their Stockton branch. Previously I had bought 5 new Ford Focus from them, and in each case I have dealt with ALAN PLATTEN, Sales Executive. In all cases I have been entirely satisfied with my service from Alan and with Jennings staff in general. . Alan Platten is an excellent salesman who fully explains everything and takes a personal interest in customers. I recommend him for excellent service and also Jennings as an excellent dealer in all respects.

In a nutshell, great service before and after purchase; helpful staff who made the process of buying easy. The car was delivered by the dates promised. Due to having a poorly daughter I couldn't get to the arranged appointment to pick up my car and Craig stayed until 7pm that night to allow me to collect the car.

I ordered wheel locking nuts and carpet mats for my wife's Streetka last Saturday and they arrived on Tuesday, Unfortunately by this time the lady we brought the car from had then found the wheel nut key, so we no longer required the nuts that I had ordered, plus in looking at my order I had ordered carpet mats for Sports KA, however Jennings had actually sent me Focus mats! When I phoned on Wednesday I thought I was going to have quite a job to sort this out, but I couldn't have been more wrong as Dave Garth was brilliant, he arranged for the collection of the wrong mats and wheel nuts, phoned later in the day to confirm pick up and emailed return address to send the items too. The correct mats arrived at 9 am on Thursday and they collected the returned items. Dave then emailed me on Friday to say they had received the returned good and that he had refunded my card. Great service and I will definitely use Jennings again for parts.

You always hear of car salesman pressuring people into buying something but this is the second car I've bought from Ford and both times I've felt almost informed and that the decisions have always been mine. I cannot recommend Ford highly enough, I have had outstanding service every time.

I ordered my roof bars very late on a Thursday night and was astonished to be notified by the order tracking facility that my order had been despatched on the Friday. I was even more astonished that a delivery van arrived on Monday morning with my bars, I live at least 270 miles away from Stockton! That has to be better than any service that i have received from the likes of Amazon and other web traders. I cannot fault the roof bars and they are now serving me extremely well on my car. Most web dealers should take a lesson from Jennings. Attractive prices, sensible delivery charges, well packed and rapid arrival of the purchase - what more could you ask as a customer. 11+ out of 10 to Jennings and your staff for one of my best web purchases!