Company Details

DO NOT GO NEAR THIS COMPANY

These chancers sent an email out to resellers on Friday basically passing the buck and saying that they would no longer be seamlessly upgrading Exchange 2013 servers to 2016, so it was up to resellers to manually migrate each mailbox. This involves backing up the mailbox to a PST file which can take hours or days, deleting the mailbox, recreating, setting up on Outlook and importing the data. Doesn't sound that bad until, like me, I have 14 customers on that platform with 90 mailboxes. This is something I can't charge customers form as quite rightly the expect, as other cloud hosts, Microsoft and even Fasthosts do, that this will be done seamlessly by the host, not forcing the reseller to waste hundreds of unpaid hours doing their job for them. I'm looking elsewhere. Constant price increases and this is the straw that broke the camels back. Fobbing off a task they should be doing for us, on to resellers, creating huge amounts of unpaid work, which they should be doing, not us.

The cause of my issue ( emails being rejected ) was quickly identified and resolved. Great service from Giacom support as always.

Absolutely useless. Business in free-fall. Staff leaving, being exited, made redundant. Investors not happy at current financial standing. Giacom are just now a reseller of things, own zero products of their own. You're best going direct or to other people. The services they do provide are completely unreliable for the things they do manage, like their cloud market system, go down for days on end because they forget to install a new ssl certificate. Billing is a mess and you will regularly get billed for licences and products you either never ordered, ordered but cancelled, or ordered and in duplicate. It's a sinking ship.

PORTAL DOES NOT WORK - We have been trying to place broadband orders since last summer still does not submit having to go back to our old vendor

We have been a reseller of Giacom services for over 15 years. We sell to many global organisations and sell email services to them, Recently our card expired and we have been away. We had one email from Giacom and less than 24 hours later they suspended all of our services meaning all of our large customers lost their email. I tried to call their collections team......no answer I called another department who put me through to Emma (they blind xferred me even though I told them all of our information) Emma from "Customer Services" answered I explained I was not very happy with the fact that after 15 years they had cut us off in less than 14 days. She replied "You dont expect us to give you service for free do you?" In my nearly 50 years on this planet I have seen some things but no customer service person quite as unprofessional and rude. I replied "I dont like your attitude" to which she immediately put the phone down. Awful company, awful person - don't partner with this company - if you resell their product they will damage your business and brand - we will be moving away immediately and advising everyone to do the same!

Couldn't put less than one star, if you are an MSP like us, DO NOT USE, worst customer service, you will be fined no matter what, whether your fault or control!

I was contacted via whats app and telephone by Comunicom which is under Giacom to buy me out of my mobile phone contract. Long story short they told me they were part of what was Carphone warehouse and would transition over my business contracts paying out my remaning term with my old supplier. I was heavily swayed by constant contact and when queries the 36 month contract with O2 I was told this was not a contract period but just a commitment to keep my number for this duration. Being busy, I stupidly let this slip and went ahead. Soon after discovering I was on a terrible deal and signed up contractually for 36 months on this dreadful deal their whats app messages disappeared and you cannot contact them. Despite being a third party O2 will not get involved as the contract is with them and will only pass on their contact details which you can never get though on. DO NOT FALL FOR THIS NIGHTMARE SCAM COMPANY!

For over two years, attempts have been made to contact Giacom, specifically targeting Sophie Rea, regarding a critical matter: the need to change a name on an account. Despite concerted efforts, Sophie Rea and the Accounts Department has remained unresponsive. Furthermore, attempts to reach the accounts department, essential for effecting this change, have also proven futile. This prolonged lack of response and inability to make the necessary adjustments have resulted in significant issues with HMRC (Her Majesty's Revenue and Customs). Such unresolved matters not only hinder operational efficiency but also risk potential legal and financial implications.

I work for an IT support services company and have never in 15 years of support dealt with such a confusing, cluttered and overall unhelpful company. Their platform can only be likened to a never ending maze - avoid if you want to spare your sanity and go with literally ANY other provider

Constant price hikes and failed 10 year archive . We have hosted email for years with Giacom . We have had a law firm that paid faithfully for 10 year archive . We tried to use it this week . It's almost impossible to access and when you do there is no easy way to recover emails and the sent box emails have disappeared causing major legal implications . Giacom "cop out" of any responsibility with clause 7.2 of their Email Security contract which states . "7.2 We are not responsible for any loss of or corruption of data held in our archiving storage system which are provided on an "as is" and "as available" basis without any obligation in relation to their availability or performance. " Basically STAY AWAY FROM GIACOM if you value your commercial email .

Context: Pretty much every wholesale comms provider in the UK is useless. Incomptent, unhelpful, lazy, promises not met. Giacom (formerly DWS) are no different. Portal works well, as soon as a human needs to do something, they are disinterested and difficult.

pitiful company to deal with, lies and constant price hikes driving their so called partners out of the game. beware they are pretty scummy.

We have spoken incredibly highly of Giacom over the years and have pushed many clients in the direction of them to purchase Exchange-based services. As a client, we have reached out to Giacom for support at most four times in around six years, bearing no burden whatsoever. We have a small handful of Exchange clients that have been left on their services, which in total equates to around £16 spent per month. However, Giacom hit us all with a £100 surcharge to use their services, which, whilst I disagree with most of the comments here surrounding communication to that effect (they did notify us accordingly, and with notice), this doesn't mean I agree with the decision. A charge of £100 to access their service is pretty appalling by any standards. It's not particularly easy to migrate from Exchange, and it's more of an inconvenience than anything else. I asked for this to be reviewed on our account today, which was of course declined. We are an established web hosting provider, and for years, waited for API capabilities within Giacom to scale this area of the business. However, given the fact that the entire order process was manual, this was somewhat restrictive, so we 'just stopped using it' and left those few accounts remaining. Overall, just a very disappointing scenario.

If I could give zero stars I would !!! Tried to call this team as my account has illegally migrated . I was passed around 24 yes 24 times and no one could help . Absolute disgusting company

Had no notice about a £100pcm service fee, I WILL call first to discuss, if I get nowhere its Pax8 or Inty for me. I am a small ISP this was never mentioned and I am very disappointed but am happy i found this early into my relationship with them. Poor show.

If you don't read my review, please at least read some of the others. They are all very accurate. I have been a customer of Giacom for 10 years, when they were known as MessageStream. MessageStream provided a great service, with excellent customer support. However, since they rebranded to Giacom, the quality of service has declined significantly. A few months ago, there was a problem with our Microsoft 365 licenses for all customers. Giacom denied that there was a problem, even though we had spoken to Microsoft directly. Eventually, Giacom fixed the problem, but it caused a lot of disruption for our customers. This month, our bill is projected to be double the normal amount. Giacom blamed the increase on license renewals, but we believe that they should have just continued our existing month-to-month contract. We have tried to contact Giacom to resolve this issue, but they have been ignoring us and trying to steer away from the issue actually being an issue. How can a bill just double without any additions to services??? The billing team at Giacom are rude and obnoxious. They cut you off mid-sentence and are always quick to blame the customer. They have also raised prices without prior notification. We have also had problems with Giacom's Hosted Exchange service. Customers on certain internet connections or 3/4G could not connect. Giacom blamed this on the mobile networks, but we believe that it was a problem with their service. They wanted us to ask customers to run traces to try and help them fix the problem - not very profressional in my opinion. Overall, we are very disappointed with Giacom's service. We would not recommend them to anyone. Recommendation: If you are looking for a reliable Cloud Marketplace, I would recommend looking elsewhere. Giacom has lost its way and is no longer the company it once was.

They don’t do what they say they will and ignore correspondence.

Awful company. They promised last year to waive the ludicrous new service fee for me until June, so I can move my customers away at the end of their contracts. This didn't happen, twice the £100 (+VAT) service fee was added and taken via DD, so I cancelled and charged back the payments. I'm now being chased for those invoices but I will not pay with the service fee. If this is how they treat a long time customer who they've made a commitment to, I can only imagine how their other customers must be feeling. Avoid at all costs - check Climb.Online.

Awful company.... terrible customer service... and as you have seen from the other reviews, they god rid of all their small clients by introducing a £100 service fee. Moved to pax8, wish I had done it years ago. Unlike Giacom, Pax will not treat you like dirt just because you are small. After they closed our account, they kept harassing us to pay a final invoice, which I couldn't do, because they had closed the account. I pointed this out to them many times, but they just ignored every email (as they always do) and just kept harassing me, so I just ignored them. I'm sure this will get Giacom's canned response that they have given to everyone.