Company Details

This was my second order. I absolutely love the superior quality and spectacular beauty of your products. My first order came quite quickly without any issues. My customer service experience was very different the second time. After not receiving any notifications after 7 business days I called to check the status as I had an upcoming trip I was excited to take the ring on. The representative indicated my purchase would not be ready until the 10th business day and then with 2 day shipping I would not receive the ring until the day I was leaving. She indicated I could pay for 1 day shipment and confirmed I would receive it on time. She took my credit card information, told me the charges were $25 and again confirmed the delivery date. Though I was disappointed with an additional fee I was thankful for the opportunity to take my new ring on my trip. I then received a 2 day notification email that indicated I would not receive my ring in time. I called the customer service number in the morning and had to leave a message. I did not receive a call back. I had to call again in the afternoon. I recognized the representative’s voice but she had no recollection nor any documentation of the conversation or transaction as I could hear her shuffling through note papers. Needless to say my ring did not arrive in time and I had to make arrangements for someone to receive while i was gone. I did receive my ring once i returned and it is beautiful.

Looks like $5000 dimonds

She loves it.

everything was great.

Unfortunately due to all of their “shipping issues” we didn’t receive the ring for 2 1/2 weeks after ordering. That made for two botched wedding proposals, as both dates promised and we didn’t receive. 2 day shipping is false advertising. I know it takes time for their custom pieces but it is still false advertising and in the proposal business, it’s all about timing and they ruined it, twice.

I am SO pleased with the ring I recently bought. It looks exactly as pictured and is gorgeous. It was shipped within the timeframe specified and arrived promptly. So far, I am extremely happy with my purchase!

Very professional! First class business! Exceed my expectations!

Excellent service on an exchange

Although the earrings are stunning, he backs do not support the earrings well enough, causing them to droop.

Great service and beautiful product

Beautiful ring. Great customer service!

3.5 caret platinum custom, she loves it, no problems :)

Good product, fast shipping. Regular backings are not that good of quality. Hard time taking them on and off.

Rebecca in customer service was truly amazing. We had a little mis-communication with email and she quickly resolved to make sure our sample ring arrived for our special occasion. Definitley looking forward to receiving my actual purchase of my platinum ring.

Very fast service. Fast refund as well. No drama. thx to rebecca..

Exactly as described. Beauty, Fire, color and sparkle exceeded my expectation. Would gladly order again.

Thank you for everything. The ring is perfect and now I’m ready to start the rest of my life with my beautiful fiancée

I was so concerned about the quality of the ring I ordered.... it is beautiful! I got a 2 carat zircon white gold ring and looks so fancy in my hand! Thank you so much!

Item not received after four weeks. Emails and phone calls not returned when inquiring about order status.

I am so happy with my recent purchase, 3.5 ct oval solitaire, 2.76 band! Rebecca was so helpful in guiding me. I’ll be a forever customer!