Governor Macquarie Tower, Level 18, 1 Farrer Place, 2000, Sydney, AU
It was very easy to navigate the website and purchase my travel insurance!
Communications
Was easy to understand
Very easy on the phone, longer to get email responses
This is the second time I have used World Nomads for travel insurance. I have found your company to be very professional and easy to communicate with. With my last travel experience I became ill an World Nomads stepped up to the plate and helped me out. Nothing was a problem and you made a stressful situation become more tenable for me ☺️. World Nomads are the best!!
website interface makes it easier to navigate compared to others.
prompt reply to question straight forward web site however it is the other end of insurance that is important... when you make a claim
On line process was straight forward and easy to understand
Covered my insurance requirements, easy to use interface.
Changed my policy within the cool off period and got my original policy refunded quickly. Thanks
The process was quick and easy
Easy to use. Good value for the price
World Nomads is so easy to use - just give them basic info like start and end dates, where traveling to, names and ages of travelers and presto, a policy! And I have had to cut a trip short due to death and I was reimbursed quickly and without fuss.
While I haven't had to use my policy, the set-up and aquasition of the policy was straightforward and quick.
Great company, horrible website
I was in Costa Rica in the ER submitting a claim, but they couldn't find my policy because World Nomads did not attach the policy nor create my account when I purchased the travel insurance, so the ER staff did not find my travel insurance and, this also increased more time delay in medical attention.
They do a good job
I tried to call back and add 3 days to my trip to cover travel and option 5 says that it has to be done in writing and I emailed my request and didn’t hear back. I then called on 3 separate days trying to take care of it over the phone and I was told that couldn’t be done. I still haven’t received an email back to add the dates I requested.
Getting the coverage was pretty straightforward, and the price was reasonable. I liked having 3 levels of coverage/cost to choose from. A few of the drop-down menus didn’t work great on my iPad tho.
We've used World Nomads numerous times and have always had great service. When anyone in our family has had to make a claim they've been super helpful in guiding us through the process. We've been so thankful for the trust afforded to us as customers; we've never had to fight or argue with them.
