3 Taft Court, 20850, Rockville, US
Established in 1945, Whitaker Brothers is a trusted supplier of data destruction solutions, paper handling & print finishing machines, and mailroom essentials. Their product range spans shredders, degaussers, disintegrators, paper folding machines, paper cutters & trimmers, and paper joggers, and cater to government agencies, military installations and commercial entities of all sizes. Based in the Washington, D.C. metro area, and veteran-owned, Whitaker Brothers offers competitive prices, excellent service from their tenured and knowledgeable staff, and advice from their experienced product experts that surpasses any of their competitors. They pride ourselves on their ability to provide steadfast customer support long after the initial sale.
I ordered the Martin Yale 1632 Automatic Letter opener and had great customer service from the start of my purchase - ordering, status of order, payment and delivery. Abraham M. was very professional and followed up with every email I sent him. Wanda in billing was very helpful also.
Your customer service was great helping me determine which product I needed for our postage machine. Install was easy! Thank you. Shea Jacome Paralegal Gilreath & Associates
The paper cutter is outstanding. I have used many paper cutters over the years and this one is the best. It is well built and works perfectly. Service was great. Product arrived in a few days.
Parts came quickly and fit properly! Machine was down only a few days
We received the PM kit we ordered the next day. Very quick service
The paper folder was damaged in shipping. Whitaker Brothers has a replacement on the way. The customer service has been great so far.
Great price, fast shipping! I had researched the pricing for the Martin Yale BCS412 Slitter for quite some time and your company had the best pricing with shipping factored in. I received the equipment in less than a week after ordering it. Very pleased.
Warp speed shipping, item as described. Love the fast shipping!!
Excellent customer service. Love the folder. It has been an excellent asset from day one.
I was very pleased with the entire order process. Ordering online was easy. Pricing was competitive and shipping was clear. Received product in only a few days. Thanks!
I had an issue with delivery of an order, called Whitaker and spoke with a gentlemen named Abraham Marroquin. Mr. Marroquin informed me that the delivery was made, he was able to get a copy of the signed receipt and send the same to me. As it turns out it was delivered and was completely an error on our part. When I apologized about the confusion (on our part not Whitaker) he couldn't have been any nicer, telling me no worries he was happy to help. I would not hesitate to order from this company again as I feel their Customer Service went above and beyone. Thank you
Price and service were great! Product was just as expected and shipping updates were very helpful.
Product arrived damaged. I was asked to take pictures and asked for an RMA to send back. I was told you do not take defective product back and that since this was drop shipped from manufacturer they will send replacement parts to fix the issue. In essence it is demonstrated you do not care for your customers and are comfortable shipping defective products. I send follow-on emails to customer service which have gone unanswered. The product I have purchased was ~$1,300, not cheap. Would reasonably expect a working product upon arrival.
So far, so good. I ordered an item and a couple of days later received a call from Whitaker Brothers offering me an option to cancel due to the item not being available until late October/early November. I truly appreciated the call; however, I was in no rush to obtain the item Immediately. I was really impressed that I did not have to initiate the inquiry. End result: Item is on backorder and I will wait another 5-7 weeks (which is okay with me). Only downside: I paid with Paypal so my credit card was charged at the time of purchase. If all goes well, and I expect no glitches, this seller does customer service correctly. We’ll see how this goes in upcoming weeks.
Loved the informational videos! Also, appreciated customer service reaching out to me recommending the maintenance kit! Great customer service! Excited to receive my 1217A folding machine!
I would love to give a better rating, but evidently my standards have changed during this time of online ordering and Amazon. I received a receipt when I ordered my supplies on 9/15. I did not get a shipping order, I have not received any other correspondence, and I have not received my supplies. BUT today I get a 'rate your experience' email? How do I know until I actually get my supplies? I feel totally in the dark and, at this point, am just really hoping I wasn't charged for nothing...
Order was easy and product was delivered quickly
I originally contacted Whitaker with a question about the manufacturing location of a particular HSM shredder. I quickly received a response. I decided to purchase the machine and requested a quote. Again, the response was speedy. The price was competitive and I ordered the shredder. It arrived within a few days in undamaged condition (it had been well-packaged). Feel confident in dealing with Whitaker.
Shipped the next day with free delivery. So far the machine works as it should. Light duty office mailings.
After Amanda sent me more pictures it is working fine.
