3 Taft Court, 20850, Rockville, US
Established in 1945, Whitaker Brothers is a trusted supplier of data destruction solutions, paper handling & print finishing machines, and mailroom essentials. Their product range spans shredders, degaussers, disintegrators, paper folding machines, paper cutters & trimmers, and paper joggers, and cater to government agencies, military installations and commercial entities of all sizes. Based in the Washington, D.C. metro area, and veteran-owned, Whitaker Brothers offers competitive prices, excellent service from their tenured and knowledgeable staff, and advice from their experienced product experts that surpasses any of their competitors. They pride ourselves on their ability to provide steadfast customer support long after the initial sale.
Very good products and support
Product I ordered arrived quickly, and is exactly as advertised.
Seamless purchase. Everything as expected or better.
THe technicians were professional, came with shoe coverings and masks. Worked efficiently and minimum time to install and explained use of the equipment simply and left a number to call. Definitely recommend
Kyle Mitchell and Abraham Marroquin - and I’m sure other staff - provided excellent customer support responding to questions and finalizing our purchase and the delivery of the HSM Securio B24 paper shredder for our office. The website is very helpful too. Delivery was quick and we are all setup now with a quality, continuous use paper shredder and supplies. Thank you.
Very easy to get set up as a customer and product arrived early. Very Satisfied!
Our Company Will Certainly use Whitaker Brothers again. We ordered a product from them that, at NO Fault, of theirs was backordered by the factory. I can't say enough good things or give enough credit to Abraham. He continually checked with the factory for updates on the backordered item and kept me informed as to the status. It is very rare now days to find a Business or person that is willing to go the extra mile for the customer. Whitaker Brothers Does.
Took a full week to ship my order, which was being drop shipped from the manufacturer. It was clear that they never even asked the manufacturer to ship the item until I contacted customer service.
I had no problems placing the order and it shipped almost immediately. Pricing is amazing, cheaper than everywhere I checked. We actually received the folder in three days. I think Whitaker did a fantastic job and we will be purchasing from them again.
Customer service was initially great; however, when I emailed and called to follow up regarding an order I placed there was confusion and lack of communication. My order was shipped via ground without anyone checking to see if I wanted to pay for a different class of service. Ground shipping for me means my order went via cargo ship. Took two months to receive order.
Order was received on time & product was as described
Thanks Abram, for the quick and detailed service
We were given an ink cartridge that does not work. We have attempted to call several times and email and have yet to get a solution to this issue. We even called FP and were told that this would be the responsibility of Whitaker Brothers to rectify.
this was a great experience. The sales rep. answered my questions about if the machine would work for us. I made an internet purchase following the talk with the rep. Delivery was rapid and set up went well. We have not used the machine as yet, but look forward to freeing up the time spent on folding our mail.
I took the time to call before I ordered to check availability on a specific item along with turn time to get the order shipped. I was told it was out of stock at the vendor who drop ships it, but it would be back in stock on the 7th and could ship that day. I went ahead and ordered. When no tracking number was forwarded I checked in with them on Friday the 8th. Sorry, the vendor is closed on Fridays so we don't know if it shipped. They'll let me know on Monday. I wasn't thrilled but figured it probably went out. Monday the 11th comes along and no word from my sales rep. I e-mail them and I get an answer the next day Tuesday the 12th. It didn't ship, but it will go out this Thursday the 14th. Of course this is a week later than the original date given. So I've learned my lesson. I contact them early Thursday morning the 14th looking for an update. I know if I wait too long, the vendor will be closed again on Friday. I hear back from Whitakers on Friday. It shipped but they didn't get the tracking number yet. So I wait. Monday was a holiday so I hear back on Tuesday the 19th. Great News, the e-mail starts, here is the UPS tracking number. I of course assume he means that he got tracking for the shipment last Thursday... So I track it only to find out it didn't ship on the 14th but is shipping that day, Tuesday the 19th. They've created a label but it hasn't been picked up yet. I e-mail back and ask him how he thought that was great news. He writes back "It's great news because I have the tracking number" So the item ships 12 days after the original target date and the great news is we now have a tracking number. No mention of why he told me it had shipped last week on the 14th and all that was missing was the tracking number. No, this is great news, here is the tracking number. He didn't even bother to tell me it hadn't shipped on Thursday as he had told me it had, he just gave ma a tracking number. Needless to say I consider this very bad customer service and won't be shopping with Whitakers again.
Fast just what i ordered and it works past my expectations would recommend to everyone
Fast shipping and product works great. Thanks!
Although I placed this order 1/10/21 and received no delivery updates, no ship dates, nada... It arrived today.
Order was easy to submit. Shipping was fast. Order is correct. Everything one can expect. Bravo!
Order process was easy and communication was great. Still waiting on tracking number for delivery.
