3 Taft Court, 20850, Rockville, US
Established in 1945, Whitaker Brothers is a trusted supplier of data destruction solutions, paper handling & print finishing machines, and mailroom essentials. Their product range spans shredders, degaussers, disintegrators, paper folding machines, paper cutters & trimmers, and paper joggers, and cater to government agencies, military installations and commercial entities of all sizes. Based in the Washington, D.C. metro area, and veteran-owned, Whitaker Brothers offers competitive prices, excellent service from their tenured and knowledgeable staff, and advice from their experienced product experts that surpasses any of their competitors. They pride ourselves on their ability to provide steadfast customer support long after the initial sale.
Product arrived within one week of order w/o any damage, worked great out of the box!
Quick Shipping and Delivery!
I placed an order at 11:00 am West Coast time and was told it's too late to ship that day. They have a noon cutoff, 9:00 am West Coast. I ordered a 6' long piece I needed on Saturday and they won't even ship until Monday. Sheesh, it's 2019 when I can get stuff delivered in 4 hours. Yes, I updated my review as per your suggestion. Your wise guy response, "we don't have a teleportation devise" and "It's not like you ordered body wash off Amazon Prime" is, or should be beneath your company. If you don't like negative reviews, I suggest finding ways of improving. How is it not like ordering body wash ? Don't you just pull it off a shelf, put it in a box and mail it ?
Very helpful on assisting with my purchase and providing a price match for the item.
Shredder oil was waiting outside my house when I got home last night...it is now being used in the two shredders we use every day at work....quick, inexpensive and quality...thanks a lot Fuzzy
Love their prompt customer service. They contacted me to make sure that I was ordering the product most suited to our needs before shipping it out. Not a common thing nowadays!
They send too many emails asking for people to give them reviews.
Great price, quick shipping. Customer service emailed us to be sure we were buying a machine suitable for our organization.
Extremely easy to shop and had exactly what I was looking for. Very pleasant customer service.
A phone call that was immediately picked up and all my questions were answered. Then, 2 minutes to order my product. Couldn't be easier. Thanks!
It was easy and fast!
convenience ,credit , fast, just like betting on line, with your bookmaker
Received excellent customer service. Always very happy with Whitaker Brothers orders.
Ordered maintenance equipment. Arrived on time and as advertised. Thanks.
Layla Marroquin in their customer service was extremely helpful working through an issue with the manufacturer of a product we purchased. The issue was addressed within one day and resolved within two days. I've purchased from Whitaker Brothers for a few years and never had an issue with their service and pricing.
Ordered postage machine ink on 4/12/2019, called back today, 4/22/2019, ink still has not shipped, was told by Layla that it "should" ship today, nobody knew they were out of stock, however they will be kind and ship UPS GROUND. I will never use this company again.
Excellent product description, S/H, and customer service!
Parts came quickly and had machine up and running in no time.
Poor telephone customer service trying to clarify the products needed for the machine we have, purchased from Whitaker. Transferred from employee to employee to find someone to take a phone order, ending in a dead end voice mail message.
I wish I could say my experience was flawless but there was a hang up. I ordered a shredder for my office and had a wonderful experience working with Layla Marroquin, a customer Service & Web Marketing assistant who figured out what the appropriate shredder was for my needs. Once we figured out what machine would work best, I was easily able to place my order online. The problem came when a week or so later I had still not received my order. I emailed Layla and before the day was over she had contacted the manufacture, worked out a product upgrade at no additional charge and apologized. no one is perfect, I get that; but it's rare for people, let alone cooperation to own a mistake. Great Job Layla I hope the rest of the whitaker Brothers team has your core values.
