Company Details

The limitation of only showing a few product results really was limiting and didn't help. Plus I often when typing in some key word(s)kept getting message "too limiting". Branding was okay,,,,took me a while to figure out how to best use. All said, I will be signing up.

Due to a change in my career, I found I didn't need to use the service. Unforfunately, my subscription was set to auto-renew... and I put the renewal on a credit card I don't monitor. You know the rest of the story... I paid for 4 months of service before I realized I was paying. I never logged in, never used the product, didn't think about it. No refund, no partial refund. Even for the current month that had just started. I had a similar problem with another auto renewal and it was no problem getting a refund since I hadn't used the service. I believe Viral Launch is intentional regarding their policy and use it as a way to get a few extra bucks. This is my only experience with their customer service...but I'm guessing it's similar in other area's as well

iv'e had nothing but great experience with viral launch if i had any issues or problems they would quickly address them and help me with it,even going as far as setting up a meeting to work things out and getting them resolved. highly recommend them for there service and obviously the software that i feel is the best for product research.

Sneaky way of billing, i will never use that service again.

Disclaimer: 1. The following is my own experience with viral launch. Yours could be same or different. 2. Everything I am mentioning is at the time of my purchasing their pro plan. I do not responsible if they have updated their website content to invalidate my review: A. Some of their features only work for US market. They did not mention that upon the moment of purchasing. B. They have daily limit to use their service. Again, they won't tell you that when take your credit card info. I know that because that what one of their customer service told me that... My plan was to start Amazon's selling company utilizing Amazon UK market place. When I purchased their (viral launch) pro plan. I found out that their keyword research is only for US market and they locked my account because I exceeded my daily limit. Again when I purchased my plan, it was not anywhere mentioned about US market exclusivity nor the daily limit. I have contacted many times asking for full refund because it is their fault. They responded by using auto-responders saying I will get an answer within 48 hours. The next day, I would get an email to show me how awesome their service is. Or, I need to upgrade my plan. Finally, they responded after 8 days and after my emails saying all these information are there on the purchasing page and they can't refund me because basically it was my fault. Well, I do not know which plan I need to upgrade to since mine was the pro plan, the all-features plan. Also, there was such information about some of their features are only available only for US market. Anyway, I asked to cancel my account. In a few words, do have some money and you do not know how to spend that money?! Or do you have an extra time and you want to just waste it?! Then you are in the right place...... Welcome to the viral launch.

I asked the question and got my response quickly and clearly! I was able to fix my problem right away!

Great customer service!! Friendly, helpful, and fast! I received detailed emails from the VL staff helping me troubleshoot my issue, including screenshots. They even arranged a quick screen sharing session to ensure my issue was fully resolved and that I understood what I was doing wrong.

Thorough and easy-to-use dashboard. Excellent service and follow-up. Requests for assistance are quickly addressed. I highly recommend Viral Launch !

My personal experience is frustrating. Marketing Intelligence constantly refreshes itself quicker than i can even read anything. Customer service was quick to reply but the solution did not work and on top of that when i click on the icon, it does nothing at all now. I also got charged an extra 40$ this month that was extra to the 80$ i pay each month... I still want to get this fixed because I believe the program is worth it if i get this fixed. "Fail your way to success" as they say. If you want to help please Skype me @ demetresims Thank you New update... Viral Launch team spent an hour with me on Skype and solved all of my issues. They were amazing and I am very grateful to their staff for caring so much. Very nice. Thank you

Great for product research, pretty straight forward, so far that's about all I've used it for. One small problem is when you try to downgrade your account, the system doesnt let you apparently, only allows you to upgrade, so you must talk to a specialist who will cancel your account at the end of your paid period, when you can then sign up again with the new reduced plan.

I did not think that the launch was going to work. The first time that I tried it actually didn't. I went to contact the super helpful support team and they gladly gave me another launch for free while setting me up with a launch coach to help me achieve my goals this season. We were on the third page of our Target keyword and going lower. After a week of launching, about 170 of our products being given away, we got to the front page of our desired keyword in the number seven spot. A lot of organic sales started coming in and it all wouldn't have happened without the help of viral launch and they're awesome support team. May I add I don't even know how but we got the Amazon choice banner which was extremely exciting for me. 100% will always use this launch service for their awesome customer service, reasonable prices, and actual proof that it works. I'm just a normal guy trying to create a successful business on Amazon and viral launch is one of the most vital tools that I will ever use. Thank you!

Stay Away! purchased a month subscription but viral launch kept withdrawing funds for another two months.I never authorized the two extra payments. I tried to contact them but turns out there is no customer service contact number. The only way to contact is via email. Anyways still waiting for someone from there office to contact me so I can resolve the issue. Really disappointed! there marketing treacherous, they never mention about renewal !

Viral Launch is outstanding ! Todd Saylor has been our contact since we first started with Viral Launch. We had many questions due to us being new with our first product, as sellers, on the Amazon selling platform. We learned about Viral Launch, through the course we bought taught by Dan Vas in which uses and recommended Viral Launch. Todd has been fantastic with all his advice since day number one. Todd always gets back to us on every e-mail very very quickly... I love that, as this way, we are able to make decisions & act quickly with his advice and guidance. Todd is a true professional. His knowledge base of your products and services are, plus what we need as a customer, is worth it's weight in Gold. Todd never push's, he simply offers suggestions, solutions, and good advice. Todd makes my wife and I feel like very valued customers or guest's if you will. Todd also has a very very high regard for our business and it's success. Todd has many high impacting qualities when communicating with us. Here are just a few; He listens to our needs and questions very well, He answers them all very clearly, He takes the time to explain in detail the questions asked, He is very positive, he is aways up lifting in his communications, and represents Viral Launch as if he owns it.... In fact he dose take a great ownership Viral Launch as this comes across in his e-mails. Always very willing to help. I can tell he wants our bigness to be successful as dose the entire company. He always has great things to say the other departments and team mates & colleges. He holds them in high regards. As a customer, client, guest of Viral Launch, this really instils confidence in our business success with Amazon, THROUGH Viral Launch. Todd set up a conference call coming up in a week. My wife and I do much better phone calls, Which I know is harder for Viral Launch if you had to do this with all of your customers. However, Todd demonstrates the willingness to help make our business a success. My wife and I are looking forward to this very much. We too want much success for Viral Launch and Todd. We both win together! Thank You so much Todd and team Viral Launch Have a great Thanksgiving. God Bless Wayne & Leah Carlson

I have been using Viral Launch tools and services for over 6 months and have always had a great experience. When their service did not perform their customer service stepped up and made sure I was happy. Their tools are top notch and just got way cooler. Great company at the edge of excellence!

the new tools are very useful but it would be even more if clarify better the meaning of the various data gathered in order to build a whole vision for helping sellers get the goals targeted

This is a great set of tools. The data given is much more realistic. I have checked the results against my own products and I was surprised to see how accurate approximations of this product suite is.

I have received professional help, very nice and always ready for any questions and problems.

My experience with viral launch so far has been awesome. I spoke with a customer service coach named Jeremy. He was very knowledgeable and was able to answer all the questions I had. He also provided me with more helpful advice to help me excel in my business. I really enjoyed my experience and will refer others to this service.

I have had such a great experience using this platform to find products. I emailed support with a question and Jeremy responded within a few hours! He’s been extremely helpful during this process and would recommend Viral Launch to anyone!

I am so grateful I found Viral Launch to be able to identify the correct products for my Amazon store! Their platform is Excellent, it provides everything you need to analyze products in a fast, stress-free, trustful way! Every detail is covered and your opportunities to grow your business are found in just one place. Their support is amazing, simply extraordinary. You contact them and their response is fast and knowledgeable. I highly recommend VL! My endless hours of work analyzing products alternatives and my subscriptions to other programs/platforms are gone! VL reasonable price packages provides me peace of mind and is guiding my business to extra-ordinary success. Wish I'd have find them two years ago! Do not hesitate to try VL! You'll be as grateful as I am to this wonderful team!