Company Details

Placed an order on 10Sept. I tried to cancel 2 days later via email and website form because on the web it says 'Dispatch in 7-10 days'. Had no response. I sent another email on 18Sept, still got no response until today. The order status still 'processing’ until now. So I haven't received my item nor got my order cancelled. Tried to make a phone call but it always busy and suggested to contact via email.

Had my ebike lights activated in the week. High praise for Tom, who not only activated my lights but also upgraded the software to the latest Bosch Power. Couldn’t ask for better service from a busy person and store. Highly recommended. Thanks

By far one of the worst bike stores in London in every area. Bad attitude, zero communication on orders, take payment for bikes with no clue when they’ll arrive (the manufacturer for my bike confirmed there were none left to send) and then the attitude to wasting your time beggars belief. Incompetent and totally apathetic - the complete opposite of what the London cycling community is about. Avoid at all costs.

I recently visited the Velorution Marylebone branch to buy a bicycle. They didn’t have the bike I wanted in stock but I was able to try out a similar bike with 11 gears. The bike I wanted was the Tern BYB P8. The shop assistant, Bradley, was very helpful in showing me the bike, all its’ features and how it folds & unfolds. I was told before my visit that they had a bike in stock at the Hackney store but it was too far for me so I visited my nearest store. Bradley ordered the bike for me to collect in store and told me I would get in on Tuesday which was one week away. I was really desperate to get a bike earlier but left the shop feeling happy that I would get it the following week. However, already on Thursday the same week, I got a call from the Marylebone branch telling me my bike was ready for collection! I was over the moon and collected the bike after work. He told me that he had made it urgent realising how desperate I was to get it earlier. When I collected the bike, once again Bradley showed me how the bike was un/folded and adjusted my seat. Off I cycled with my brand new bike! I couldn’t be happier with the service given at this store! The staff are very knowledgeable and go beyond and above bringing you the best service. Highly recommend visiting their store.

The range of bikes is good and if you are lucky you will get a good person to help (there is one particular very good guy in Marylebone called Tom). But the management in Marylebone is awful - and when they mess up they don’t apologise they do the classic “not me mate” act. Then try to pass the blame. Then try to blame the customer (who should always be right?)

Terrible service.

I came to the store 15 minutes before closing, they have one particular bike available that i interested with. Because they were about to close, they offered me to reserve the bike. I gave my email address and phone number to reserved it. The store open at 10 and I came 10.15 and the bike has already GONE. The guy said "There was a women who bought it, and she came before you yesterday too". What the hell??? Whats the point of me reserving a bike when you can sell it anytime without letting me know? The guy who offered, reserved and sold it was the same person. I don't understand how Velorution trained their employees, but surely they didn't taught them what reserve is. What a waste of time.

Never received my order and have not had any reply to emails I have sent!!!!!!!

Couldn't find this Pashley basket anywhere but here online, including at Pashley! Good price and fast delivery. Basket looks great on the trike!

I still have not received my item after 21 days, and have had no response when I queried by email 🤷‍♀️ The in store customer service has been fine in the past but I really don’t know what is going on with the online store.

First order was lost in processing but they redeemed themselves!

Quick delivery - arrived before scheduled delivery.

Great service, quick and easy. Evari Bikes

I hate to leave a negative review- but my experience with Velorution (after payment was seamlessly processed 😉), has been my worst ever internet purchase. No answer to telephone calls or emails when they failed to despatch my bike, to meet the DPD delivery date they had generated. After a bike arrived 5 days late, I discovered the wrong size had been sent and without the suspension seat post or specified saddle for the model?! Having given up on the online store, thank goodness I found Amélie at the Hackney branch who has taken responsibility, provided me with ongoing communication and tried to resolve the issue. I have still to receive my order (2 weeks after ordering an in stock bike!?), but Amélie has been in touch today to say the team are preparing it for despatch. I hope it arrives very soon, and as specified, because I cannot bear to think how awful receiving a refund might turn out to be. If it hadn’t been for the good service provided by Amélie (the one star ⭐️) ..... I would already be able to review the refund process too! I think Velorution should maybe stick to in-store sales to avoid damaging their reputation as a business. UPDATE- Whilst it is fair to say my internet shopping experience with Velorution was awful- the company did eventually supply me with a lovely bike which I am more than happy with! 👍

How did you do? Very poorly. 2 weeks and order has still not arrived. I have contacted you by phone only to be told by an automatic message to send an email to the order mailbox. 1 week and no response. Easy to blame everything on COVID, BUT very poor experience. Very unlikely to use again!!

I was not impressed with their service. I ordered on line and after a week had not heard from the company. I called and they said they may have one in store and they would get back to me. They got back to me and informed me that they had one and they would send it out in a couple of days. I then received an email informing me I could pick the helmet up. Eventually the helmet arrived in the wrong box. Not impressed

Waited for my goods to appear and after too long a period my money is returned saying there had been an order placed and there were stock issues It would be appropriate to offer me some other form of product. POOR!

Shocking! Order not received, no one answering the phone and emails left unanswered. Still waiting.

Had abit of a mix up with my order but the customer service team out did themselves to resolve it. Even during this pandemic the velorution team gave quick service to get my package to me.

Haven't received item weeks later, no replies to email asking where it is. Please cancel and refund if you're reading this.