Company Details

They were very kind and refunded (promptly) my accidental second purchase of a helmet and Andy also got in touch and apologized when they hadn't sent a tracking number. I appreciated the email he sent and would definitely look at purchasing from them again because I now know I can trust them when there are problems and when mistakes are made they fix them. Communication is important when you are buying from the other side of the world and can't just pop in to a store to sort things out. Cheers, Anna.

It is not the bag and the pouch. It is the cover with the integrated bag

Easy, no hassle purchase and delivery. Refund process a little slow. Quality product.

I ordered a specialist part from Velorution, a Gates sprocket. The item was listed as being £20 cheaper in other overseas shops, but as this is a UK based company whose site listed the item as 'in stock' it made sense to order it from them. 2 days after I ordered I was told the part was being 'dispatched from the manufacturer in Germany'. I wrote to the address left on the dispatch email asking the company to change how they labelled their goods as the product they sold was in no way 'in stock' but received no reply. I received 3 reminders to rate them on trust pilot though, so here goes.

Excellent and swift service.

I bought an ebike from Velorution exactly a year ago today. I had numerous issues with the bike over the past 12 months, took the bike back, the staffs at Great Portland Street store listened and on the case straight away. Brilliant after sale service and professional, I know where I will go for my next eBike!

I ordered a porteur rack that is unavailable in Australia. Despite the distance, it arrived quickly and safely packaged. Placing the order on the website was very straightforward. A lot of overseas shops don't ship to this part of the world, so I am very happy to have a resource like Velorution.

Had to chase once by email to get the status of my order, but other than that I can't fault them.

Good deal, price and service. Let me know when the delivery was going to happen. All in all very good. Will certainly use again if the right product is there.

Very speedy service

Great product. Great price. Maybe splitting hairs, but delayed delivery & needed two emails to prompt reply, but wouldn’t put me off using again.

Ok, so it wasn't ready when I came to collect, so you sent it to me by Royal Mail 24hrs. Brilliant.

I initially ordered my bag which said i had ordered and will be with me soon. A week went by and I had no update on the order so I contacted velorution. They said my bag wasn’t in stock and that they would send me a similar bag if i wanted....I agreed. No confirmation of delivery.... 2 days went by ..nothing, so I contacted them they said they would sort it I asked the gent on the phone how will I know its been sent? He said they will send an email. I didn’t receive anything again. Another day went by I contacted them again they said they didn’t know what had happened and immediately got to it that day I received confirmation, this is the kind of service I should of had at the very beginning . This is the first time I’ve bought through them it will almost certainly be the last....terrible service!!

Bought two electric Bromptons. Wonderful service. Some delay from the supplier but all turned out well. Best is the product:- perfect british engineering, truly something special

I’ve had a really bad experience with Velorution. I ordered a bike online with them over a month ago and haven’t received it yet. In that time there have been multiple delays in shipping the bike; and after several weeks it was finally due to be delivered to me only for it to “disappear” somewhere in their Enfield warehouse. Roger in their Essex Rd shop has been really helpful but he only got on the case a few days ago; apart from him the customer service has been pretty terrible, especially for such an expensive item; the lack of information on where the bike is and when it’s being delivered has been hugely frustrating (I took time off work after getting a delivery confirmation email from them only for the bike to never arrive - and then be “lost” somewhere). I am not a complainer generally, but in all the many experiences I’ve had in ordering online over the years this is sadly the worst!

Great fit and quality

Good service, good product nothing else needs to be said

Easy war to buy bike Equipment for Moulton. Fast shippment to Germany.

Nice kit. Prompt service.

Purchased a new helmet reduced in the sale, excellent product and very fast delivery