UNIT 16 AYLSHAM INDUSTRIAL ESTATE, NR11 6SS, Norwich, GB
We guarantee your satisfaction. All of our refurbished products come with a 14 day no quibble money back/exchange guarantee (See website for more information). In the unlikely event of one of our products arriving with a fault or not as described, we will arrange for a replacement to be sent as soon as possible and the original product collected free of charge. All our refurbished laptops have a minimum 6 month hardware warranty (excl. battery),
Decent price and computer OK but paperwork leaves something to be desired. There was no obvious sign of the installation key. Not in the paper work and not visible on the machine. I emailed Val-U -Computers asking for it. I had no response so resorted to telephoning. I was advised to take out the battery and look there. I did so and there it was. Why that information was not included in the bumph that came with the machine I know not. Neither do I know why my email seeking the info was not responded to. On the telephone I suggested that perhaps the paperwork should direct people to the battery compartment but, frankly, I got the impression that the person I was talking to really was not at all interested in what I had to say and I seriously doubt that my comment would be passed on. I am left hoping I have no further reason to have to contact the company as I am apprehensive about what service I shall receive.
Good advice, excellent service, prompt delivery and the item was just as described and has worked as expected.
This my third PC from Val u Computer over several years. Delivery on time Well packaged Worked out of the box Why buy new
excellent service and the dell lap top exceeded expectations, the scratch in the lid matters not. well done guys I will never buy from anyone else again its just not worth the expense.
I was able to phone and confirm that my requirements could be satisfied and that stock was readily available for next day delivery. The staff were extremely helpful and talked me through the entire process. Delivery was prompt and as promised. The quality of goods and the service provided were excellent. I would not hesitate to recommend Val-U-Computers to anyone seeking good value and great service.
excellent service,condition of machine much better than expected and looks great. I purchased this machine for my grandson for a project he is doing and so far looking good. delivery spot on thankyou.
Just the computer I wanted. I bought an upgraded HP elitebook with windows 7 to run my legacy software and to avoid windows 10 which I hate. The computer is excellent
Value for money
This is an excellent service. You get not only awesome quality but also attention to detail. Delivery is fast and easy. I would definitely recommend these computers to anyone who wants value for money.
Well that was easy !! Ordered and received a refurbed i5 laptop with Win 7 pro and SSD. For a refurb it was in really great condition. Came extremely well packed. Very happy with Val-U-Computers. They did what they said they would do and it arrived the next day.
This is the third lap-top I have bought from this company, and not had any problems,
Very please with item ordered. Quick delivery
Very straightforward, no problems. Useful service
After my old laptop died on me I had some very old programmes that were useful to me, but would only work on an older 32 bit computer. I was able to source just such a laptop from Val-U-Computers at a very reasonable price. Delivery was very prompt and the laptop came with explanations and some pre loaded programmes. I loaded my old programmes in and hey presto I was up and running. I would recommend this company to anyone.
Great item good service
I have used this company twice and each time have been very impressed with the product and the service.
I ordered a laptop from Val-U-Computers a few weeks ago. After a couple of days the laptop stopped working properly (a strong smell of burning followed by inability to run it from the battery). To their credit, Val-U-Computers responded very promptly when I emailed them about it and promised to send a replacement out straight away, agreeing to pay for Saturday delivery as I work week days (I had paid £25 for the original weekend delivery). This would have been fine, but although I waited in on Saturday it turned out delivery had actually been scheduled for Monday. This was unfortunate as it had been specifically agreed to send it on a weekend, and the mistake meant delaying redelivery for a further week and a half until I could next be in, leaving me without a properly functional computer to work on. I have now finally received a replacement, and so far it seems to be working well (3 days in), although the fan can be slightly worryingly loud even if I have nothing running but a single internet tab. The whole experience wasn't wonderful, but on the whole response from V-U-C was prompt and willing to help, and I have ordered from them before without issue. Mishaps and mistakes do happen, and they did try to put it right. EDIT: This was 3 stars but I'm dropping it right down because this is honestly beyond a joke now. The replacement laptop I was sent has started switching off randomly, the laptop gets very hot and the fan is clearly working too hard. I made it nearly a month this time instead of 3 days, but this is still ridiculous.
Called through and spoke to a young chap named Dean, he was very polite and helped answer all my questions. 10/10
so i got a computer 8 days after i ordered it. i asked in an email if i could have a different os to the one ordered ,( within 10 minutes) , i had no reply at any time. i had no communication at all until i received the computer not the one i wanted i think this customer relationship is quite frankly ..crap..ill not order from them again......
No problems here
