295 Madison Ave 15th floor, 10017, New York, US
We believe you should try out our plans to decide if you like them, so we give you 30 Days Free to take our plans and coverage for a test drive.
my agent 'hamne' was very helpful
Excellent support. Extremely professional and well trained support staff. Specially Ms. Abeeraa Ali who spent ober an hour on live chat with me ensuring 100% customer satisfaction. 5 stars, would highly recommend!
Zeeshan helped me update my account email address, he was very polite and helped me right away with my problem I’ve had great experience with US Mobiles customer service the few times I’ve needed it, and all have only been for minor inconveniences that were all fixed as fast as possible, and everyone has been very polite and understanding
Adnan Jirjees was very helpful, kind and knowledgeable.
My customer service rep - Abeer did a greatjob and very thorough and friendly. Got my new number activated in less time and with no confusion. Thanks to Abeer.
Zeeshan Shafiq. Give this man a raise!! Honest, helpfull, patient, friendly. This list keeps going. We didnt fix the problem but he couldnt do anything about that. The best service support I ever had.
Ahmed Dar was very helpful with getting changing my number and figuring out the network issue I was having. Patient and Helpful!
I encountered trouble activating a new account and applying the discount code I was offered. Abbas spent well over 30 minutes helping me through the process, including instructing a work-around after my phone didn't recognize the QR code emailed from US Mobile. I am now happy to be back with US Mobile and the great assistance your customer service reps provide.
Thank you very much to Abeera Ali. She was very patient and finally solved the problem of inconsistency in my plan renewal. After communicating with many customer service staff, she was the only one who finally solved it! Thank you very much for her. I hope you in the company will pay attention to this employee. Her service attitude and solution are very good!
Service agent Asia has been great! I was having some issues with MMS, the problem was on my end not US Mobile. But she managed to get all of the issues cleared up in no time. She was patient and helped me get 1 phone switched over and fix the issues with my other, I can't talk highly enough enough US Mobile customer sevice!
Zayn was just great!! Answered my questions in terms I could easily understand --- very concise. Super friendly- let me take my time!
Great customer service... and easy to navigate website....and phone app. I don't know why it took me so long to switch to USM and stop paying $$$ on VZ. I have not tried to switch carriers ( I stayed on Warp-VZ) but love that USM is the only MVNO offering service on all 3 carriers ......
Zayn was very quick to answer my questions, and was very helpful!
Hey, I don't know why my calling card was not delivered to me, so I contacted Zyan, the customer service, he was very responsible and most importantly efficient, he solved the problem within a few minutes and assured me that the new card will be sent as soon as possible. I really appreciate it!
