Company Details

I ordered a 30" wreath on September 24th and as of today, December 24th, it has yet to be delivered. I tried to get status update from Treetime customer service for past month. I finally talked to a service agent 10 days ago and he had no information on delivery date and asked me to call back in a couple of days. I tried every day since and could not speak to a service rep. This is all very disappointing. The lack of customer service is unacceptable. I am very disappointed in Treetime who I had ordered from in years past.

Best Customer Service. JoAnne was wonderful, I couldn't have asked for a more soothing and hilarious person to get on the phone! Oh, and my tree looks awesome.

Love my tree. Shipped quickly.

My tree was NEVER delivered! Customer Service Rep said that my PayPal "expired," and wanted me to give them my credit care information over the phone!!!

My tree is very beautiful now. However, the original tree we received had a bent structural bar in the top section. I had to send two sets of pictures to justify the request for a replacement piece. Because of the situation, we were delayed in our holiday decorating and Treetime offered no compensation for the hassle or initial disappointment. I would have expected better customer service when paying nearly $800 for a tree.

Ordered tree on October 23. It’s now December 22 and I am still waiting for it. I have no idea when or if it will show up.

I ordered a tree on 11-25-21 & today is 12-22-21 and I do NOT have my tree. I sent a message yesterday which they did reply to. They stated there was a shipping problem. Ok, I get that, but send me an email to let me know! No one at customer service did that. Now I have no tree!! And no I cannot go get one because we were exposed to someone who tested positive for Covid19 this past weekend and now have to isolate for a week. PCR tests are scheduled for today, but even if we get the results in 2 days, we will not have a Christmas tree! So disappointed! How hard is it to send an email to let us know there was a problem?!? Let’s see if I get a refund???? Thank you for that warm an fuzzy customer support reply. NO, I never received your “mass email”, so your review would now be a “- 1 star”. You were very quick to reply to my negative review!!!!!! Therefore I know you know how to inform customers when you have a shipping problem. As I stated before, I totally understand that stuff happens, but TELL US!!!! Don’t leave us hanging!!!! Your customer service team is AWFUL!

I ordered a tree in October. It has not appeared. So I really can't write a review except to say a three star to customer service. One excuse after another. The last expected date was the 15th of Dec. And still no tree. So if you are lookiing for positive comments, please look elsewhere. I won't make this mistake again. I NEED TO SAY - It is not their fault that the tree was stuck in Vancouver and in a landside. I am sure that the quality of the tree I will eventually receive will be just beautiful. Maybe I should have ordered another tree. ( They did suggest that) My previous review was written out of frustration and I deeply apologize to the company. I guess next time I would order very early and then change the order to a tree they could ship sooner. I want to wish you a Happy New Year and hope that 2022 will be a good year. Donna

Wonderful tree, fast delivery and easy to set up. Limbs hold my larger ornaments really well.

JoAnn was very helpful in letting me know shipping details. Tree just the right size. I would have preferred seeing it first, but this is probably the last tree I would buy. I do not think the molded needles' branches are able to be "shaped", though the inner branches were.

All thing considered, you did a wonderful job of getting us a tree by Christmas. Customer service worked with me to get a replacement tree from stock for the one I ordered.

Beautiful tree. Shipping was as promised.

Terrific looking tree delivered very quickly and at a discount price. Very pleased.

Great customer service and exquisite design. truly elegant, unique and evocative of the true holiday season

Love my tree and getting lots of compliments on it!

Package was a month late and 1/2 of lights don’t work.

The tree arrived very prompt. It is a beautiful 7.5 ft. slim tree and was easy to assemble the interlocked three sections. It holds medium sized ornaments the best. I highly recommend if you desire a slim tree. Also, nice and full.

Tree is gorgeous lots of lights

I have not received anything yet. I think it is ridiculous that I got this email when I ordered a tree in September & have been getting emails about the delays in shipping my product. You should have records that I have not received my tree yet!

I canceled this order!