Company Details

DO NOT I REPEAT DO NOT BUY THIS PRODUCT. THIS IS THE WORST POS OUT THERE. WE HAVE LOST THOUSANDS DUE TO THEIR LIES AND ISSUES. WE ARE A NEW COMPANY AND THEY WILL NOT EVEN CALL US BACK FOR ISSUES. 1. A 1 IS BEING GENERIOUS 2. They seem to have issues with our system that they have never had ever before. Like were special in the issue department. 3. The card reader has crashed more times than I can tell you. 4. Our representatives have stopped taking our calls and the poor techs have no idea what is going on.. 5. They escalated our issues and in response they deactivated our account with out telling us. 6. No refund and yet they are canceling out subscription again with out a email or calling us or anything just found out because were having issues, still. 7 The could does not match the ipad and does not sink up. They say its our fault because we are not updated on our ipads. we updated and it still doesn't sink. Never seen this happen before they say. 8. We are paid up till January or later and they cancelled our subscription. these guys are a joke. 9. They can not take credit card transactions on line? Said they could but find out after were all up and running they lied. 10. promised a free card reader and have not sent it for 4 months. said it was a lie they never said that. This company made promises that were exciting and showed we could open our New restaurant to date they have not followed through. I understand that Covid had an issue but they are just not a company that should be trusted. They are not the best company or POS system out there do your research. buyer beware.

I would give a negative 5 star review; however, unfortunately, I cannot. I would like to disconnect my serve with Touchbistro due to the P.O.S. (piece of sh!t) hardware and service that they gave me. Sadly, I cannot because I have just learned that they bind me into a contract that I have to pay thousands of dollars to break but this information was never disclosed during the sales process. In fact, the initial Touchbistro sales associate told me that they don't lock people into contracts. They told me to stay away from HarborTouch because they lock people into contracts but I would advise you reading this to stay away from Touchbistro as they are not even upfront about their contracts like HarborTouch is. Read on for all the disappointment that you will face upon signing up with Touchbistro. -Day 1 of receiving the Touchbistro package, I had missing pieces and a broken cash register. I spent money from my own pocket fixing and replacing the missing pieces. -I have unresolved issues since day 1 of training that the trainer could not figure out in regards to issuing refunds. I had to deal with sales that could not be closed and they never figured out why. -They made all these claims about how amazing the POS would be such as that it could take orders offline or is state of the art and could swivel for customer ease for tipping which none were true. Touchbistro disconnects on me about 5 times a day during BUSY hours causing me tons of money. It would've been great if their offline order taking actually worked. And for the record, they never shipped me a swivel and the credit card reader is the poorest when it comes to customer tipping. It looks like the customer is looking at a 1960 CPU when tipping rather than the sleek design Square has. So much for state of the art. -Our POS disconnects about 5 times a day and this has been an ongoing issue during the entire time with using Touchbistro. I called them multiple times only for them to say that they would call me back. When they say this, they NEVER call you back. Fast forward a year later, there still no clue as to why the POS disconnects about 5 times a day. Maybe because the POS was shipping broken? -During Covid-19, I asked for Covid-19 relief and they said all they can do is do a seasonal hold. What they didn't let me know was that seasonal holds do not even apply to my contract which I was 100% unaware of. They want me to pay for all the months that we have been closed since March. We should not have been charged because the phone representative said they could help me with a seasonal hold which was false information. I'm mainly writing this negative review from all the negative cumulative experience I had with Touchbistro but mainly because the director wants to gouge our wallets during a global pandemic when we were FORCED to shut and lock down. Touchbistro doesn't think of me as a partner but rather as a cash cow. They want me to pay EVERY month we have been closed since March even when I requested a seasonal hold. Well why not just cancel Touchbistro you ask? Well, they throw a surprise bomb on me that they locked me into a contract during the deceptive sales process! News to me. I would LOVE to cancel Touchbistro for their poor service and greedy director who wants to juice every penny out of their clients during a global lockdown. If they really think of me as a partner, they would honor their Covid-19 relief and their seasonal hold and actually send me a POS that works. STAY AWAY FROM THIS COMPANY. This is a REAL review, not a fake one. Send me an email at my website journeytogoodhealthcafe dot com and I'll send you proof of their wrongdoing so I can prove to you they are not worth doing business with. I will continue to spread this review until justice is served. Period.

Tess and Nicole were great to work with. Easy setup. Very knowledgeable. Great system so far.

Touchbistro is normally good but after 4 days of problems with are card machine and 2days of phone calls and over 6h on the phone still in no better situation. In current times it hard enough as it is let alone turning customers away because I do not have a card payment facilities due to touchbistro! Still waiting for to get through to someone as I type this been on hold for 3:28:15 yeah that right nearly three and a half hours!

Had some issues with our POS, contacted our agent and within minutes she responded and had the issues fixed as well as how we can work things in the future if it went down again. Great service and love the program.

I recently finalized my setup and I have to say the entire experience was pleasant, professional and easy to manage. The assistance from support was well handled and quick. I would highly recommend touch bistro to anyone looking at pos systems.

Touch Bistro is very user friendly, and the system support team is responsive, timely, patient and so very knowledgeable regarding their product. It was a pleasant experience to bring our dinosaur point of sale system into the 21st century. Thanks TB The Coast of Maine

Touchbistro has been a great fit for our small restaurant! Their staff are friendly and helped us get set up in great time. The interface is also very easy to use and quite friendly.

I was a Franchise forced to use their software and paying crazy money for their "tech fees" Touch is very easy to use, set-up, and make changes on the fly. The support I have received is second to none at a price I'd think every Mom and Pop can afford.

Excellent service!

Terrible support and communications overall. When buying the software the sales person ensure that the system had the ability to import contacts since we didn't want to input the customers info every time that we were taking a table side or phone order, Its been 6 months since I started with them and the fix that supposedly needed to be done in my license never happened. I believe their Software has glitches and support can’t fix this or this feature was never part of the software in the first place. If you are looking to successfully handle takeout orders at your restaurant I will recommend to look for other options like Toast, for Table management touch bistro might be just fine but I do not recommend this company just because of the lack of transparency, customer service and solution delivery for end users.

The system itself has been fairly easy to use, however the tech support and customer service is where they really drop the ball, which is a shame, bc with a little more effort they could improve things in a huge way. When on the phone with tech support it is usually extremely hard to even hear them, bc of the noise in the back ground, this was prior to cover, it sounded like a call centre, one room with MANY people talking and laughing, which made it nearly impossible to make out what the tech support person was saying, and despite my many comments about not being able to hear them, nothing was done to rectify the situation. Recently we have had a tech issue, and they were supposedly making a "patch " for our system, while on the phone with tech support to download the patch, it came to my attention that they were able to access my computer without me giving them the Team viewer password that they usually ask for! When I expressed my shock and concern I was told it was standard practice to save a password so their tech people could access customer computers to fix issues. At NO TIME was I advised that they would retain a password so that any Touch Bistro employee could have access to my computer at any time, I asked for a manager to call me , no one did, I have called again and again made this request, and I still have not heard from anyone, and the tech issue has not been corrected either, so I am still, after at least 2 weeks, unable to add mods to new menu items, the customer service is TERRIBLE, and , being in the business of service, this is UNACCEPTABLE

Every time I call this company they pass me on to someone else. They are a horrible system. I would not recommend them for your facility. We have tried for days, weeks, months. This system is horrible and is garbage. THey keep passing me to someone else to solve simple issues. They are the worst to get a hold of during the work day. They say they will call you back and they do not. I am trying to get a refund and they refuse to refund we have been requesting this since day 4. This company is horrible. Touch bistro is the worst pos ever. Peace of s*&^ is what it is.

BEWARE!!!! HORRIBLE AND INSENSITIVE CUSTOMER SERVICE!!!! Stay away from TouchBistro, from my last dealings with them have been horrible! We are in a pandemic and my store has been down since March. They have been extremely reluctant to place my subscription, which I can’t use, on hold due to my store closing because of Covid -19. After explaining this to them several times, they still tried to charge my account. After several discussions with them they last tell me they waive 2 prior months and can do just one more waive. They threatened to suspend my license if I don’t pay (which was what I was asking for in March) Nonetheless, I’m still NOT open and the city I’m in may be closing again. TouchBistro only cares about you paying them their subscription, not your business And if you use aren’t actively using they’re product. Feel free to email me and I’ll forward anyone the emails for proof. Willst33 at gmail com. William Tucker PHIRE FITNES UPDATE!! UPDATE!!! UPDATE!!! Carly, Your team DID NOT try to resolve this issue. Didn't offer prorations like most subscription or service based businesses. Touchbistro Only tried to force me to make a decision in 5days that TouchBistro will continue to charge me for a subscription that I AM NOT USING due to my business being closed to covid 19. Which is STILL horrible and inconsiderate customer service in a time where the entire world is being affected. Touchbistro is claiming they are keeping subscriptions active for carry out orders and deliveries. Well my business does not do either. Touchbistro is only concerned about making money. So forcing a customer to pay for something they are not using is terrible. I will continue to let every business know TOUCHBISTROs business model is not custom based but maintaining TouchBistro revenue!

Spent about $7,000.00 on the system and the salesman disappears. We figure it out and enter our menu items. Then a year later, $3,100.00 licensing fee...never mentioned, never spoken, about omitted. Salesman, left got fired flew to the moon, he’s no longer there. Good product but I hate being scammed. It’s like buying a POS from a used car salesman.

Its been a little over a week since my last review and I still have not had my issues resolved. In fact, I now have more issues than before. printers not printing, and when they do they print in really small font. Settlements not being settled for the correct amount, servers not being able to close tables out even when the payment went through....which resulted in a loss of tips for them and a loss of sales for me because I ended up having to void and delete the sale because I could not close the table. Its been one nightmare after another and I have never been more exhausted with a company before. I'm ready to throw the towel in.

We initially thought this was a useful system. Took a bit of setting up, but after that proved an invaluable tool. The customer service is however appalling as others say. The phone lines are useless, anc after far too many options you end up with a dead line. Understand the difficulties caused by Covid, however there should be a better level of response. There is a clear division between sales - when they want to sell you the system and support for when you ve bought it. Billing is unclear, and if they make a mistake credits, no refunds. We ve now had a system like many I would think that we haven't used for 3 months. Unlike other of our system providers, there is no recognition of this. Sales tell you to ring customer service who then just ignore the issue. Other system providers have provided advanced feature training in lieu of any refunds. Not TouchBistro. They have introduced an online ordering/menu facility in the US and Canada, but not Europe. Seriously will now just look at Square moving forwards its cheaper and although with less functionality should serve our needs.

SCAM ALERT! I was told this system could do a lot of things it cant. Week one I asked for them to have someone come to location to fix the non working system as they deleted all of our data from head office. They wanted to charge me 300 per hour. I tool them where to go. They still refused to come by and even pick up the equipment so I sold it. Now they are sending collection agents. I offered them the 500 I got for their equipment, they want over 2g. Good luck with that guys.

Easiest system I've ever worked with, my staff also agree. The amount of features you get for the price is excellent, stock and staff management etc. Had one issue last year which they solved within 10 minutes. Would 10/10 recommend.

Great service and user friendly system. Have found everyone i have dealt with helpful and professional. Jenna, who is the person i dealt with when choosing the system has been brilliant. she has continued to be supportive and take a personal interest in fixing issues i have had. One issue i had with the cloud reporting system not working could not be resolved by the helpdesk team and becam frustrating. I emailed the CEO and got this resolved quickly. The system itself is user friendly and intuitive. I aim to open more restaurants and will use TB for this.