477 Richmond St. W, 10th Floor , M5V 3E7, Toronto, US
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
We choose touchbistro for its powerful tools to ease restaurant flow. Most of our staff were new to using technology so we needed a simple system that wouldn’t frighten our staff. They all love touchbistro we went from a cash operation and hand written tickets to an easy automated, credit card capable system. We save so much more time now taking orders, completing orders, balancing drawer and reviewing financial status. We love touch bistro
Great system, easy to use. My servers love it, which keeps me happy.
Our experience was fantastic. Justin went above and beyond the call of duty to help us. Our owner passed after ordering the system and the GM walked out 3 days later. Justin basically baby stepped us every step of the process. And for that we are very thankful .He is top of the line all the way!!!!!!!
TouchBistro is my go to POS system. We, at La Cacata Brewing Company in Dominican Republic, are thrilled to use this system in our location and more coming in soon! Thank you!
Very good app , you can do everything from an single app even if you don't have any experience bin accounting , inventory. Great system management to track all the day to day operation happening in any food service firm . And you can save a lot of $$$ ..
All good for now. As always you guys rock.
The POS system has come a long way, it is not perfect but I do appreciate the advances made by Touch Bistro. Thank you for continuing to make it user friendly for all of us.
All staff were very quick to answer questions when signing up for touch bistro and installing the hardware. Great support so far!
Just an all around great experience
TouchBistro team is always so helpful and I feel like they actually care about me being successful with my business. appreciate the system as its UI is very friendly and easy to learn/teach. There are some glitchy type issues we have experienced with orders from the online platform pushing into closed-out tickets without someone actually closing them out. Yet to be resolved. When implementing the software, TouchBistro could improve the experience of behaving a base "common" restaurant setup.
They are five star rating! Very professional !
Very helpful Support team
I have been mostly pleased up to this point. Although when trying to get our business up a running we began getting charged before we had even opened. And when we asked if there was a way to defer the payments until we opened we never really received a response. So we paid for about 4 months and were not able to use it as we were not running yet.
Not many functions and they will force you to stay with them as they have no early exit fee, avoid, there are many better options out there
Still trying to get a positive response from Customer Service. They are holding me to a two year contract stating that I am bound after the three month on-boarding. They did not complete set-up of my online system until a week before that deadline. Guess what? Their online ordering system wouldn't work for me - no presales, no advance ordering. THEY SOLD ME THIS SYSTEM SO THAT I COULD SELL TICKETS. Now they refuse to let me go, even though I have no use for the hardware and software I purchased. Beware. PS - I have spoken with Carly (below/customer service) several times already. Last time she was going to check with a manager to see if they could offer us one month credit on our fees. I haven't heard further. Terrible.
TouchBistro team is always so helpful and I feel like they actually care about me being successful with my business
Great customer service and follow up
Excellent service
We have used TouchBistro for six months at our Brew Pub. The system was relatively easy to set up and has worked well. Their tech support team has generally been very responsive. We have only had one or two system crashes that were fixed quickly for us. TouchBistro has some limitations, but they take our feedback and try to make changes based on the need. The reservation system works well and saved us money versus other non-integrated systems. We have the unlimited license package with the Loyalty package. We are just getting the Loyalty program up and running and expect it to drive loyalty and volume with existing customers. Overall, we are pleased with TouchBistro and would recommend it to others.
The costs are expensive and there are fees for everything.
