Company Details

Super fast and really efficient service with avtar. :)

A fast, efficient service. I got my new phone insured with a minimum of fuss.

Absolutely a sham of a company! Logged my claim few weeks ago and have sent all relevant documents and still have not heard anything back! This company is a scam do not go with them.

Mohamed khan who i spoke to was very helpful in dealing with my policy

I phoned Tin Hat because I had changed my mobile phone and needed to register it along with its IMEI no. The service was fast, efficient and courteous. Special thanks to Mohammed for arranging this.

Super fast and friendly service. Needed to update my policy as I'd bought a new device. I emailed the details, got a swift response and the policy was updated straight away. All sorted in less than half an hour.

Swift and Easy! Changed my contract as I had a new phone and it was all sorted completely pain free! Thanks

Amazing staff and service

Very good no problem

Very helpful

Excellent company to deal with advisor was very helpful will definitely recommend this company.

Just bought a Moto G8 Power. This could not be selected on the drop down list as it’s only just gone on sale. A quick email and in less than half an hour and I could select it. I hand a discount code which couldn’t be entered, but has been applied post purchase and a refund given. I realise that they want my custom but at least the issues were sorted quickly. I hope I never have to claim, but if I have to, I expect a similarly excellent service!

not happy! purchased he indurance for my s10plus following the reviews that they replace quickly and have good customer service! I would say not! logged my claim on Monday 16th contacted by Friday 21st. asked to provide documents regarding owenership and usage which I provided within 10 minutes from EE and then nothing. tried to email and call but no response. still waiting for a response 3 days later. don't believe it when they state most claims are sorted within 48hrs its untrue. very unhappy with the level of service I have been provided and the total lack of response. I have raised a complaint to the complaints team but don't hold out much hope of a response? why did I even bother to pay for insurance when its not worth anything - poor company I would avoid

Renewed our policy to a different phone. It was easy and very quick.

Do not use if you don’t have a 12 month warranty absolute joke, take your money but fail to mention the finer details

Really good and convenient.

Have been with Tinhat for 18 months and made my first claim last year. Paid my £50 excess and sent it off via Royal Mail Special Delivery. A brand new phone came back within a couple of days. How good is that. Have since bought a more expensive phone and this comes with a £100 excess, but this still seems reasonable when the phone is valued at nearly £800. By accident, phones can be left somewhere or dropped and excesses need to reflect this. I am more than happy to recommend Tinhat for your phone insurance. The customer service from the team is second to none and reassuring.

Excess a bit high £100 otherwise good

Very good service

Excellent service. I smashed my iphone over the Christmas period. Tinhat processed the claim very efficiently - highly recommend.