1 Hampton Park West, SN12 6GU, Wiltshire, GB
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Sofa arrived and was damaged. I emailed the company and they arranged for a repair. My only complaint would be that it took about 10 weeks to get the repair completed. The sofa could be used as the tear was on the fabric at the back of the sofa. I'm giving the company 4 stars due to the time it took for the repair. Happy with the furniture and the level of communication with the company.
Very pleased with the sofa's we ordered. The delivery team were very friendly and worked hard to get the sofa's installed. The quality of the sofa's appears to be exactly as we had hoped.
Item delivered on the day promised . We were called in advance . Drivers very courteous and maintained social distance .
Excellent service, and great sofa and chair.we were very happy with the delivery , the men were very efficient and professional.well done.
Excellent customer service - very professional, efficient, timely. Order was ready sooner than expected. Proactively maintained contact - couldn’t ask for better. Highly recommend and will purchase again
Great service and great products. We purchased a foot stool 3 years after original Sofa and colour match is great. Thank you
Lovely settee , delivered when convenient and on time
Absolutely beautiful high quality sofa, it really exceeded our expectations. Delivery could have been faster but that is true with all sofa retailers! I liked that I could pay a deposit up-front, but it seems a bit old fashioned that I had to call up to make the final payment rather than it being automated.
Very pleasant to deal with on the phone, and very happy with the product. Delivery date did change, but in these times not going to be pointing any fingers. Will definitely use this company again
Ordered the Rose suite and we received the sofas yesterday. Excellent service from the start to finish. Cannot fault this company. My original order was with Parker Knoll and I was very disappointed and had to return it as there was marks. Highly recommend The Lounge company, excellent quality and the delivery men were very professional. Good service and quality furniture , at last.
My sofas were both ripped. Offered repair which is not acceptable. Now have to wait three months. No follow up service. Awful service.
We had excellent service and support while choosing the sofas. Very patient and helpful staff. Thank you. Delivery was well organised, communicated and executed. Thanks again!
Fantastic quality sofa, very comfortable, arrived within time frame, very happy
Sofa is exceptional for the price, very well made! Looks beautiful. I’am delighted with this Sofa. The experience from ordering to delivery was smooth.
Love our sofa thank you :)
Have had our lounge co sofas for 3 years now and they are still as comfy and fresh as the day we took delivery of them Couldn’t be happier to recommend these to others
Brilliant service ! From the beginning till the end . Loving our new sofa !
Really great service. Friendly staff, efficient and kept to all delivery estimates even through COVID times. High standard of furniture and very comfortable.
Excellent from in-store visit to delivery exactly on time. Could not be happier with the service and our lovely furniture. 5 star rating all the way. Stephen & Dee
On my recommendation my daughter and son in law ordered a sofa and love seat from The Lounge Co. What an absolute disaster this has turned out to be. The sofa arrived and is a good quality item of furniture as expected. The trouble began when the love seat failed to arrive. It had been lost by the carrier. After a few weeks of very poor customer service my daughter was advised that the love seat would have to be remade. This meant another wait of several weeks. We were a little concerned about the possibility of the material being from a different batch and therefore a possible colour difference but were assured this would not be the case. After a long wait the love chair arrived. The worry about the material was unfounded but the legs were a completely different colour and size to the sofa and were very badly fitted. My daughter has now been advised there will be another 4 week wait for the appropriate legs to arrive. Customer service has been very poor and having asked for some form of compensation the offer of the refund of the £60 delivery charge as a good will gesture for all of this anxiety and stress and the ridiculously long wait for the furniture was frankly insulting. I honestly expected better of The Lounge Co.
