1 Hampton Park West, SN12 6GU, Wiltshire, GB
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Slight delay in the delivery but that was related to the pandemic and to be expected. The quality of the sofa is very high. The delivery team were excellent.
Lovely sofas and so far seem good quality. I have small concerns that the cushions are too soft but only time will tell with wear. Delivery was much later than the advised time slot.
Very professional service even under even under these difficult times. Polite and timely delivery service.
Not always easy to reach customer services. Mixed messages about delivery. Furniture delivered but the legs of the two chairs were not secured properly with screws. After one email and two phone calls a technician is coming out to us.
Fantastic service, can’t recommend the Lounge Co. enough. Everything went smoothly without delays and exceeded our expectations. Two man delivery team were very friendly and helpful, and put the sofa exactly where we wanted it maintaining social distancing protocol etc. Thank you very much for our beautiful large sofa and armchair. High quality build and with easy clean durable fabric incase there is a spillage of drink or food.
I love my chair. It is beautiful. The service I received was excellent. I am very happy. Thank you.
Wrong sofa colour Sofa arrived in the wrong colour, we waited for months for this to arrive, and they've completely screwed up the order right before Christmas. We have a dog and were told to order the aqua clean fabric but the sofa we've been left with doesn't seem to have that technology. When this does get replaced we better not be liable for any damage that may have occurred during this time. You'd think with such a high value product someone would think to perform QA before shipping it out to customers....
Don’t be put off by having to order it on line. Go and look in your local show rooms to gage what you like. Order your swatches and play with the website. You will soon know what you want. Loving my new sofas and armchair. Great service, delivery and customer care. The quality of the furniture is fantastic. I can’t recommend highly enough.
Could not fault the customer service, it was excellent. We had a slight fault on our sofa which we reported immediately following delivery. Although we had to wait for this to be resolved due to COVID restrictions we were kept fully informed and were contacted to arrange a repair as soon as it was safe to do so.
Great Sofa, delivered to our living room! Looks amazing and very comfortable - Highly recommend
I have had my chair for over a year and still love it. Lounge.co are fantastic.
Purchased a sofa expecting to be moving into our place by the time the sofa was finished. We were unfortunately delayed 8 months. The lounge co couldn’t have been more helpful and understanding about it all and held onto our sofa for that entire time. When it was delivered the lift was out of order but the delivery guys happily lugged the sofa up 10 flights of stairs despite the delivery note saying they would only do 1 or 2. There was a small blemish which we asked if there was a way to clean/repair ourselves. They sent a technician to replace the entire panel free of charge. If it was a trust pilot review of customers we would deserve 1 star. Their customer service is fantastic. And I haven’t even mentioned the quality of the sofa yet. 5 star sofa, comfort, deals, customer service... the list goes on. Can’t recommend them enough.
Great furniture and excellent delivery service. Very helpful delivery people.
Lovely product. Very happy when it arrived (during lockdown). Delivery service were amazing. We were not informed till quite late that the delivery had actually been delayed by 3 weeks. Sofa and cushions look fantastic and fabulous materials.
Ordered two sofas, they were delayed by the COVID situation, but we were kept informed throughout. When they were delivered the delivery team were friendly helpful and on time, they quickly installed the furniture and tidied up after themselves. We are very pleased with the sofas.
Lovely sofas, comfy and good quality, great service and delivery .Bought online but went to look at products at local supplier
Great service thanks. Delivery men managed to squeeze it in after trying several different angles, and not a single mark on the wall! Sofa is extremely comfy, it’s a great upgrade from our previous sofa.
I love my new sofa! Thank you
Great product, timely delivery.
The ongoing saga... bought 2 large phoebe sofas and very quickly found them to be the most uncomfortable sofas ever. Daily plumping does plump up the fillings but within 1 hour of sitting on them they have flattened to the point of feeling the frame beneath. We have had 2 assessors out who both say no manufacturing fault. The frame is also pushing up against the fabric at the back ... the last assessor said that it is because we have it in an open plan room... had we got the sofa against a wall we’d have never noticed it! Again not considered to be a manufacturing fault. So this can only mean that the quality of the filling is manufactured to be poor and they expect the filling to flatten in an hour. Likewise don’t look at the back of the sofa. TLC have suggested we buy new cushions from them to replace the uncomfortable ones. Really ... why would we throw yet more money to buy substandard cushions from them??? Really folks... please learn from our expensive mistake. For the same quality like this...save your money and go to DFS.
