Company Details

Bought sofa and chair in October 2019, now, in March 2020 I’m still sitting on the floor... Shockingly bad customer service, things are going wrong one after another, no possibility to speak to manager whatsoever, all I hear is promises but nobody cares. I’m devastated, it’s the worst company ever...

We have had our sofa and arm chair delivered a couple of months ago but I thought I’d write a review now. The service was exceptional. We didn’t like abit it material on our chair and asked if this could be changed. A lovely lady called Sharron has arranged for someone to pick the chair up and amended the material we didn’t like and then brought the chair back free of charge. I would really recommend this company.

Couldn't fault the service, manufacturing or delivery of our chairs and sofa to Dublin from the Chesterfield Company.

I think the two chesterfield sofa's I purchased provided excellent value for money. I was really pleased with the build quality in terms of construction and quality leather used. The ordering process was efficient and the delivery company provided good service. If I had one criticism it would be the lack of contact between ordering and being provided with a delivery date, I think customers should be given more than just an estimated delivery date of 6-8 weeks. Overall I am really happy with my purchases, and have recently ordered more.

Well made, beautiful leather wingback taking pride of place in the lounge. Easy ordering process. Delivery, assembly and removal of packaging carried out with the minimal of disruption.

The sofas arrived quickly by a professional delivery service. We ordered two the same and there was a slight delay when one was dispatched to the courier without the other, but they met each other within a day or so and arrived in perfect condition. They are absolutely beautiful with very soft leather and after 3 months still look like new. Hopefully the leather will wear and age perfectly.

Excellent choice if contemporary and classic sofas and chairs. Ordering was very easy as was ordering samples from their site they also generously sent me a set of wooden bun feet for another sofa we had. However.. communication is dire, little to no updates other than confusingly inaccurate email giving a vague completion time. Communication between the sales room and the factory is a rather Haphazard affair with me having to continually ring to find out when the sofas were close to completion and promised return calls not being done. I have also found that quality is a little underwhelming with random pieces if leather not even close to the colour of the rest of the sofa, one large piece looks like it came from an elephants elbow it is that creased and looks totally out of place. I feel there is a rushed element to production although they had our order for nearly ten weeks! Shame as we had ordered a chesterfield from them ten years ago and we were very pleased with the service and products so I’m not sure what’s gone a miss now.

Well made and stylish armchairs. Very pleased with them.

Superb! That’s the only word to describe the Chesterfield sofa company from service to style . I’ve just received my Ludlow sofa the build and finish are second to none . Just 4 weeks from ordering to delivery 🚚,that’s what I call Superb!

I purchased 2 sofas and a footstool from the Chesterfield Company (CC) for just under £3500. They were delivered by a man in a van outfit which I would argue is not an exact representation from their website claim. The sofas had damage on receipt and the CC arranged for a technician to visit and resolve. The technician said they could not fix the issues due to the nature of the leather but also identified significant, other manufacture related issues. They wrote a report and the CC offered to send someone to the house to repair the sofas (not sure how this would’ve been possible as the first technician said that it was not) or, take the sofas back to factory for repairs. I was sufficiently disappointed with the sofas at this point that I requested a return for full refund which they agreed to via email. Return carrier was arranged and my wife arranged time off work to allow access. Again, 2 men in a van arrived only to refuse to take the furniture due to not having room, this was due to other deliveries not being accepted. We had already purchased replacement furniture (elsewhere) that was due to be delivered 2 days after original CC collection. When emails were sent to CC they were not concerned about the inconvenience caused and simply said the carriers would be back in touch. At this point I requested the refund to be processed as I did not think it fair that I was £3500 out of pocket for no fault of my own, CC refused saying refund would only be issued when the furniture was collected (again, I have email that proves this). I had to defer delivery of new furniture until after carriers could rearrange which was another 7 days from original collection date. The furniture was collected (2 men in a van) and I asked when the furniture would be delivered to CC. I was told that it would be the following day, therefore I contacted CC the day after to ask for my refund to be processed as I no longer had the furniture. CC then decided that the furniture has to be returned to their factory before refund which could take 10 working days. Now, the issue I have with CC is that their customer service is shocking, the furniture we paid £3500 had many defaults and they refuse to issue refunds to customers due to apparent CC distribution problems. I have tried to maintain a regular correspondence with CC but quite often you are ignored, this is the first step that I am taking and have already established the next action with consumer advice. Hopefully this will be resolved before escalation but I thought this information would be useful to both prospective and current customers that may have similar problems.

Bought a chair from the clearance range which im very pleased with, don't really notice the defects. Would have given 5 stars if delivery was quicker (seeming as it's already made) but the delivery company were brilliant

Can have no complaints. Delivered on time in the window arranged with the delivery people. The two guys took off all the protective covering took that and our old chairs away and made sure my wife was happy with them before leaving. As for the process itself it was easy once we ordered we got a confirmation and were asked to check details were all correct before going into production. We were kept informed along the whole procedure. The two chairs are absolute quality with a great professional finish you can tell instantly the craftsmenship involved. Will definately use again.

A great product A fantastic chair and an easy on-line ordering service. When I contacted customer services for progress on my hand made chair I got a quick and accurate response. An excellent delivery service as well - extremely professional and took a real pride in the safe delivery of my chair.

Excellent service throughout and excellent sofas that are just right for our house.

Poor Service and Communication. When first looking for a leather chair with a different style I came across this company. Happy with the prices, samples and information sent out promptly. Ordered the Barton Wing Chair and an extra hide for a leather desk insert for my client. First issue, they sent out the wrong colour, when looking back at my emails and the order, the sales advisor had put the wrong colour on the invoice this meant a hold up for the desktop manufacturers and we had to wait another week for the right hide. Had to chase to get the refund back for the postage too. I ordered this on 7th May so after 7 weeks called for an update - it hadn't even been started and I was given the excuse that the frame was not yet in their workstop. I'm still waiting after being told twice "it's in production and will be finished this week, so should be with you by the end of next week". They don't respond to emails promptly, and I feel lied to, and if they clearly have issues with production they should just state a longer lead time, instead of giving people unrealistic expectations. As a business you would hope other providers should understand how it feels when you're letting your clients down. Really hoping we're not going to be disappointed with the quality when it finally turns up.

Ordered two sofas.. excellent quality and service.

Great quality sofas, really glad I went for the 'premium aniline'. We ordered ordered the swatches and I highly recommend you do, we ended up ordering a completely different leather than we originally thought as a result. We were too speedy in our disposal of our old sofas, ie lounge with no sofas or chairs for weeks, so hold off arranging removal until the sofas are finished as delivery may take another 2 weeks after that.

second purchase and love the sofa. a bit long waiting for product but wouldnt stop me buying another item

Took delivery of our leather chesterfield yesterday it's fantastic we couldn't be more pleased. Great communication from both the Chesterfield Company and the delivery company. A big thank you to all involved from ordering to manufacture and delivery all were faultless. Excellent product and service, We would strongly recommend this company. S. Tutak

Ordering was fine. Delivery was excellent. Leather on our sofa and chair is a little loose in places- and I’m constantly pushing the sofa seat cushions back on. Not quite the standard I’d hoped for the price.