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The product is great but having paid about £50 extra for delivery within 15 working days it did not arrive until a week later than that. I emailed HottubsUK to ask if they would be refunding the extra charge for express processing but unfortunately they have not even replied hence only one star.

Bought a Hot tub cover which is perfect for my hot tub, only problem was told it was being delivered on a Friday then a day earlier and it arrived the next Monday, They had vehicle problems but should have let me know.

Excellent service, delivery guy could not have been more helpful, cover just a bit lighter and slightly flimsier than we had expected. It is a perfect fit and really insulates the tub very well. We would recommend, price was very competitive.

Good all round. Helpful and informative pre sale. Rang when said would. Delivered when said. Goods as said. After service very helpful when rang and asked questions. Excellent!

Super quick delivery, useful information on website. All good.

Rang up to track progress of delivery via Hermes as I have had a number of issues with then before. Anyway I Got a very stroppy lady who answered the phone in the Customer Care team. It took 5 working days to arrive which is simply ludicrous for a courier company with a delivery in East Sussex and not Outer Mongolia ! Hermes delayed the parcel by 1 or 2 days and I could not an explanation as to why that was despite my attempt to do so! The customer care lady actually had the gall to put the phone down on me whilst I was talking which is an utter disgrace in my view, she was not prepared to listen, she clearly has grown a pair! This is why people choose Amazon to do their shopping as I have never had an attitude problem with amazon. I was not rude so no justification to stop listening and put the phone down ! No doubt they will respond with some cock and bull story trying to wriggle out of their appalling behaviour ! I would avoid use these amateur online retail store. No vet ever had this issue before ! Free delivery means a long wait so check first before ordering, my order value was £110, You have therefore lost my business in the future!

Great products, easy to use web site and fast delivery,

all as described with fast delivery

Excellent made my order and delivered on time very good company

Hurtig leveringstid. Filter lidt tynde i kvalitet. Ikke pakket godt nok .der var væske udslip i kassen, samt låget var gået af den en wellness, så der var små krystaller i hele kassen. Låget skulle have været gjort fast med tape. Så dårlig indpakning .

Product arrived when they said it would.

Prompt, no-fuss service and clear web-site for ordering

Good price and speedy delivery does what it says on the tin.

Good service but a product was delayed longer than advised

I bought this thinking life would be easier as you don't have to keep messing with the chemicals. Well, having cleaned the tub and filled it with fresh water I added 1/3 of a bottle of water conditioner then the water went cloudy. I kept putting the tablets in and after a few weeks it did clear. However it has a green ting to the water ? I was NOT asking for advice just giving you my findings.

Excellent service

Happy with the service 5*

Hot tub lid is great, fits well. But paid extra for the faster delivery service and it was a week later than paid for with no offer of a refund, just an excuse that they were busy!

Not much to say other than good choices, sensible prices and quick delivery.

Good price, Fast delivery to France, Good Products