Unit 2 Blackthorne Point, Blackthorne Road, SL30DA, Slough, GB
Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment
Great parts availability at fair prices with excellent packaging and delivery.
No negatives All positives
This has been my worst online experience ever, this company took 4 months to deliver the goods, I had to chase them repeatedly, they either blamed us the customer or the manufaturer. In the end we had to deal with the manufacturer, who were helpful. WOULD NEVER USE THEM AGAIN
I've been using this company to supply all of my hot tub needs for several years. Excellent range of products with a website that is very extensive and user friendly. The service is excellent and delivery always very prompt.
Exactly what I ordered and received it when they said it would be ready - Only 4 stars because it would be nice if it was manufactured and delivered more quickly as over a month to wait even though they made this clear up front is a long time if your cover is damaged and you are losing heat.
Simple online ordering system arrived as promised
Fantastic orderer night previous arrived next day.
First time I’ve used HotTubsUk and have was very impressed with service received
Prompt and efficient service. Goods delivered when stated.
Prompt delivery as promised....no complaints.
Cover was true to size and excellently made. Delivery was as promised and excellent communication with driver and time of arrival.
Due to the size of the cover the flimsy cardboard box had been dragged along the ground. The corner of the box had worn away and the surface of the new cover was damaged. I assume the cord tied to one of the cover securing straps is perhaps where the keys should have been, these were missing. The cover looks to be well made, it was very expensive with all the optional extras and only time will tell as to how good it really is.
Quick delivery
Delivered next day. First rate service
Excellent company, easy to access the web site for chemicals etc, discounts from the club and quick and effective delivery of goods
Very quick great service thanks
easy to find on web site and arrived prompt well packed
Super fast service,best quality spares,and service items ,staff that know there products.
Very good service
The customer service is shocking, I even had the phone put down on me for requesting a phone call rather than an E mail to advise when my damaged hot tub lid would be collected for repair. I have never experienced customer service this bad! My advice would be to avoid like the plague and go straight to the manufacturer for hot tub lids -coversfortubs They were great wish I’d known about them as it would have saved time and money and a whole lot of hassle.
