Company Details

I have only been with Sonovate a short time but in this brief spell they have excelled as a business in terms of ease of use and delivery of customer service. Tom Evans in particular is to be commended for his excellent and outstanding service to us as a business. He always goes the extra mile and nothing is too much trouble for him. I cannot recommend him and Sonovate highly enough.

Appalling staff, unprofessional company. They can’t even reply to emails and don’t have a telephone number to register a complaint. Please avoid this company.

The Sonovate system is easy and straightforward to use. The only downside is that there is no contact number for urgent enquiries which I definitely think is necessary. Adam Ellis however has been extremely helpful and has helped resolve any issues in a timely fashion.

Magda from Sonovate is brilliant, super responsive, always available and lovely. The platform is easy to use and providing all your info is in, it is like magic in the background. Very clear and transparent with charges. Wish all the service providers I worked with were like Magda.

After teething issues regarding the switch over to the new platform, I am pleased to say that Ambra John saved the day, she was amazing. Helping in a friendly, professional manner I would like to add that I was read to leave sonovate after the migration and the lack of communication - however Ambra resolved the issue and saved the business relationship

Awful service. Since moving over to the new platform, their “customer experience phone line” simply has someone saying I’m sorry we no longer take calls, raise a ticket. I’ve had an ongoing ticket for 2 months - still not resolved. They have sent invoices to clients in error, sent payments to the wrong contractors and simply no way of resolving.

⭐ 1/5 Sonovate has consistently let me down in ways that no professional organisation should. From missing timesheets that leave candidates at risk of not being paid on time, to their absolutely dreadful customer service, my experience with them has been nothing short of shocking. I’ve spent 45 minutes on hold waiting for someone to assist me, only to be ignored and left without any resolution. Emails and requests for callbacks? Don’t bother—they’ll likely go unanswered. It’s infuriating to deal with such a lack of professionalism in a service that directly impacts people’s livelihoods. The only saving grace is their PAYE team based in India, who are efficient and seem to care about getting the job done. Unfortunately, the rest of the operation fails miserably. Sonovate needs a serious overhaul in how they handle their clients and processes. Until then, I strongly advise looking elsewhere for a reliable and professional payroll service. Avoid them at all costs if you value your time, money, and reputation.

Foe someone who is as unskilled with technology as i am, i was fearing the worst when i asked for help to upload my invoices. I could not have been more wrong Ambra was incredible. She was helpful, patient and did everything and more to help me. She is a credit to Sonovate and it is a pleasure to work with them with Ambra as part of the team

After being let down by a previous finance provider, I approached Sonovate, and the experience has been outstanding. Alice was incredibly helpful and professional in getting our business set up quickly, guiding us through every step of the process with clarity and efficiency. Sonovate's ability to fund invoices has been pivotal in supporting our cash flow, making them a vital partner for our business moving forward. What sets them apart is their deep understanding of the recruitment market, stemming from their own industry experience. Having dealt with numerous invoice finance companies in the past, I can confidently say that Sonovate is a breath of fresh air. Their great service and customer focus have truly stood out, especially compared to the poor experiences I’ve had before. I highly recommend Sonovate to any business seeking reliable and professional invoice financing. Kudos to the team for providing a service that genuinely delivers value!

Simply outstanding. From on-boarding to the shiny new Sono Platform, the experience with Sonovate is amazing. Support - if you need it - is always on hand and the new support desk feature means that you usually have an instant answer from trained technicians. I would highly recommend this service to recruitment businesses - you're in good hands. Thank you, Sonovate - more power to you.

Sonovate have been very helpful with factoring permanent invoices as well as supporting me with temporary staff / contractors. Is it a perfect product? No. Do they make changes that are for the betterment of the service? Yes Everyone has been patient, I have found that the Capital (Debt Collection) team are fantastic and Jack Spencer who is my account manager is attentive and patience who really cares. I will keep using Sonovate and do recommend them, however look forward to more updates on the platform.

Had a sales call from Sonovate as I had set up a business recently. I always take the calls as I work in sales myself. What I didnt expect , after declining their services was to be inundated by their 'Partners' and I mean phone calls , emails and Linked in requests. I have explained to Sonovate the role of GDPR an sharing unrequested personal details. Lets hope they listen and action my request.

Great experience dealing with Harry Warin and the team at Sonovate. Highly recommended.

We recently joined Sonovate from a competitor as we were not happy with the service/onboarding we had received. As a newly established agency offering temporary workers this process was completely new to us. From our initial conversation to the onboarding to the day to day running of it the process has been brilliant. Nothing is too much trouble and there is lots of support getting started. The system itself is very straight forward and you have the ability to pay candidates when it works for them and at short notice. Also everything can be matched to your company's colours so it continues to be an extension of your brand. Whilst unlike others there is a monthly fee to pay the service and candidate experience is genuinely worth it. We look forward to building a long term partnership with Sonovate as our payroll provider and cannot recommend them highly enough.

Customer service are always immediately available and are very helpful.

I have been with Sonovate since we opened our doors. There is so much I can say about the service but I would just like to directly thank Garin, Katie, Daisy, Sophie & Jabir for making my experience exceptional through and through. Any questions I have had have been answered in haste & to have so many people on standby has given me the confidence to really maximise our business potential. Absolute legends operating like a well oiled machine & would 1000% recommend Sonovate to anyone for this reason!

The team are super responsive and helpful; a pleasure to work with!

The team at Sonovate are very helpful and knowledge and always help with queries and any issues. They are a great support to my business.

Best and great services provider value for money and time thank you all team .

Generally good across the board, customer service team always reply quickly to requests, Gemma has been supportive. All good.