Brittanic House, Stirling Way, WD6 2BT, BOREHAMWOOD, GB
Daniel, explained so well that, I was able to ask him questions too.
Amazing service,
Alita was charming, very helpful and patient.Explanations of booking process very clear and easy to understand.
Sam was incredibly helpful. Very fast to the phone, answered every question I threw at him with ease and offered alternative solutions to fit my needs. All round a great experience.
Cecilia is a star , always helpful and the most caring and friendly girl , Will always use safe store poole and would hope to always deal with Cecilia Well done
Very helpful, very good to talk to and gave me lots of information and helpful advice Thank you
My experience superb great customer service very happy how was treated 😀 thumbs up from me name of man who helped was called Rob. Thanks again Mark
Customer service is absolutely amazing and detailed for information.
Charming young man,explained everything fully re rental of storage unit.
absolutely brilliant staff, very helpful and accommodating. Highly recommending Sunderland branch.
good customer service and they treat customers with respect. I will refer customer to safe store New Cross
Danny was very helpful and polite and extended contract for a year. Happy with service
The person I spoke to was very clear, lucid and very patient. He explained the procedure and pricing in an understandable manner and followed up with an e mail promptly as promised.
Terrible staff,serious lack of transparency. They will use students as a cash cow and refuse to cooperate,and the reception is especially terrible. They insist on you paying upfront for weeks,saying that they will refund any unused amount of rent. Even closing your account with them is a serious pain.
Danny at Safestore was very polite, very informative and made this experience so easy. Definitely recommend them for all my storage needs.
Danny was really helpful and super clear with all the instructions making it a very easy process.
Excellent service, honest and straightforward. Paul Mitchell, was extremely helpful.
Great support!
Customer-focused and professional. Perry gave great advice on the options available to me and what was best for my needs. Speedy response once I had submitted my documentation and very slick sign-off process. Excellent experience so far!
I was told on a call that their lowest price guarantee means they will match any local price. I sent them an email with the price I had been quoted and they sent an email with the price I would pay. When I got to the store a few days later i was given a different price structure which, although on the face of it was cheaper, was infact 10% more expensive over the period that I was looking to rent a unit for. I asked for the price that I was quoted and was told that because this hadnt been locked in I couldn't get that price. Even with the email from them and from the competitor I was just given a "computer says no" response. In this instance their lowest price guarantee is not worth the paper it's written on. I would suggest that once you get your quote when you go to store make sure you get the quote you are given as there was lots of "this is cheaper" when it definitely wasn't. Take a calculator (or your phone) with you and have a piece of paper handy to ensure you can write down all your numbers. I wasted an hour of my time trying to get this sorted while I was there. Upon further investigation there are much better companies close by who will give you the price you are given and have a much better signing in process. EDIT - They then ask you to send an email to customer services but they dont respond to that.
