Company Details

Jason White is one of the greatest sales persons I’ve ever encountered. So helpful. So well informed. So friendly - yet politely professional. Could not have received better service x

I was offered a good deal which represented good value for money.

Always an excellent Customer service from the store manager Jenny and all the staff working in her team

Watch out for these people. I had a unit for 6 years. Ended with them selling family possessions via dubious ebay sellers.

Danny was fantastic. Couldn't do more to help. Found me the best local price, sent me recommended removals and a link to van hire. A friend and lovely voice over the phone which is massively helpful for me with anxiety. He made the conversation easy to have and easy to understand. A pleasure to speak with. Thank you very much. What a superstar! ⭐️

I spoke to Paul and he guided me through the size of storage, cost, extras like a pad lock is needed and advised of the people they used who do removals. this made what I thought would be hard work very easy and he was not pushy. I had to call back as I did not get the emails Paul sent me, I had to give another email address and Jason sent me all the info, also reserved a unit, all great customer service.

The team in Warrington were very caring and thoughtful at what was a very difficult time for me as my Mum had recently passed and it was her treasured things I was putting in storage. They have been superb , their customer service skills are beyond excellent, nothing is too much to ask of them, they are always happy and welcoming. Thank you

Prompt response, provided all info needed, excellent prices, really helpful,transparent - no hidden extras!

Speedy response, very helpful & provided all the information I needed.

My phone takes a bit slow: to slove this Are experience is asking , to speedy chat Advice -was good and sympathy to discuss sitio. Full Marks 🎗️

Jason was very helpful and answered all questions quickly

Excellent service provided by the team at Safestore in Staples Corner. It's the second time we are going there now. James and the staff members are friendly to deal with and quickly help you get things going without a hassle.

Alita at Safestore was very helpful and provided instantly the information I needed.

Was amazing how very relaxed I felt speaking to your advisor thank you

I appreciate your response and the lack of details you provided regarding the correspondence from your office. However, I must remind you that there are always two sides to a story, and unfortunately, I cannot attach the entire thread of correspondence to prove my point to the public. Furthermore, your claim that you do not release customer information to third parties is questionable, and I suggest you review your terms and conditions. I recently spoke to the final buyer of my storages, and we both agree that Safestore's dishonesty and tactics are unacceptable. I have no intention of contacting your generic customer service line, as they were unhelpful throughout the process. As for the Region manager Sam Welsby and local manager on site Mr Mark Hamilton, I must say that leadership is not something that can be learned; it's engrained. Your inability to comprehend and respond to correspondence in a professional manner is unacceptable. Your dictative tone, lack of EQ, and poor management skills are appalling. It's people like you who give the UK a negative reputatio, especially when it involves work ethics. Learn how to manage customers with respect, as not every customer is the same. Respect is earned, and I have been nothing but respectful throughout this entire process, even until the end. What goes around comes around and I do hope that Safestore will always have your back when you most need it.

The manager was very helpful and swapped a 60 sq ft for a 75 sq ft storage area when it was clear the one I had booked was too small. The whole hiring experience was very easy. Highly recommended.

The man I spoke to - D. Olewnik - was extremely helpful.

I just had a great conversation with Paul Mitchell who gave me the right advice for my needs, answered all of my questions and gave me confidence that my personal belongings will be kept safe and secure at Safestore while we are getting renovation work done at our house. I am pleased that this is one less thing to worry about! Excellent personalised customer service

Truly highly recommend Consultant Jamie McDonald absolutely brilliant Fantastic work!

Spoke to Jason today he was extremely helpful and very understanding.