Company Details

Customer service representative seems knowledgeable and addressed my concerns

Good service

I have found Safestore employees very friendly and helpful every time I call and would recommend this company to anyone who needs storage at competitive prices.

Very helpful and kind

I spoke to a pleasant young man. He was very helpful and answered all the questions I had. I have used this service before and it’s not a surprise that I’m back. Thank you Safestore.

Not having used a storage facility before I asked for a tour and wanted to see the different rooms. Matt at Redhill was great, so helpful and professional. He showed us different rooms, discussed our needs and helped us decide on our best option. After sleeping on it we went and signed up the next day. Matt served us again and was just as thorough going through the paperwork (there was quite a lot!) All in all it was a good and straightforward experience. (If head office read these reviews then I’d like to say that Matt is a credit to the Redhill branch!)

Excellent customer service very helpful and considerate for helping me find a cheaper option with their other site. Saving money as well as having the temporary space I need all thanks to the dedication of Sam who showed integrity.

So far so good. Phoned the main number and spoke with Ally who gave me all the time in the world. New to storage but with a pending move I needed information and storage flexibility and Ally had all the answers to my complete satisfaction. Price is VERY competitive too. A no-brainer for me; Safestore will be getting my business in the not-too-distant future.

Very good phone service.

Probably the best experience I've ever had trying to get a quote for anything. Danny was really helpful. He took time to understand what was really important gave me a few great options. I decided to go with Safestore as a result. When I reached the Reading store there was an issue locating my quote. I found yet another Danny (store manager this time) who did everything he could to make sure I was set up correctly. He clearly knows his stuff.

I needed a quote to store some household goods. The gentleman on the phone was friendly well mannered and very helpful. I recommend

The Chingford team were so nice and attentive sadly I couldn't use the location as it was a bit out for me.

Super professional, practical and nice 5*

Good communication on phone. Very helpful

quick response

Alita was very patient and very helpful - I really appreciated the time that Alita put in with all my questions. Thank you!

Jason was very knowledgeable and helped me to understand what I needed. He was very clear and helpful and a professional in his field.

good service

Had a very bad experience. Many of my things were wet despite being in boxes. Not friendly staff, avoid it.

Excellent Head office customer service, I was trying to arrange a booking with the plymouth branch, and had a quote from another large company which was quite a bit cheaper- Spotted Safestore offer lowest price guarantee so popped in to speak to them. I was turned away by the plymouth branch who advised they could not honour the guarantee. I called and Spoke to Daniel Olewnik in head office, explained the situation and to my delight he had contacted the store and the relevant departments to approve the quote and honoured the guarantee, called me back and booked me in. I very much appreciate all of Daniel's help and he is an asset to Self store customer service. He turned a bad experience into a great one and I will recommend to friends and family going forward.