Unit 16 High Carr Network Centre Millennium Way , ST57XE, Newcastle-Under-Lyme , GB
Plumb Arena is a leading online supplier of plumbing and heating products ranging from boilers, radiators, heating controls, bathrooms, pipework, heating spares, fittings and accessories. We supply literally thousands of high quality products across the UK from a wide range of leading manufacturers all at great value trade prices. We also have a goods collection and distribution depot in North Staffordshire If you are unable to find the products you are looking for please contact us on 01782 576943 or email us at [email protected]
I needed a part for a Worcester/Bosch boiler quickly, and went online to compare prices among the many online plumbing stores. I'm pleased to say that Plumb Arena showed up with the best price/delivery cost combination on the part I was looking for. Better, after ordering the part, it arrived the next day. I will use this supplier again.
Great boiler fan at good price delivered quickly
Easy to Telephone no 'you have 50 options.. press one for etc..' direct to sales personnel. very friendly and helpful. More than willing to answer questions. Delivery is when they say it will be, with constant e'mail updates on progress of order. Can anyone ask for a better service. score 11 out of 10
Plumb Arena cannot be beaten on both price and service. The engineer who services my oil boiler told me he cannot buy products at trade prices anywhere near as cheap as Plumb Arena ! Add this to the excellent delivery service, and this is Plumb Arena, Brilliant !!!
This was my first experience with Plumb Arena and the staff were helpful, very willing to go out of their way to please. This is so often not the case anymore. I would encourage anyone wishing to purchase plumbing needs to give these folk the opportunity. Absolutely fantastic experience with superior customer service and aftercare.
The courier was very helpful, texted in the morning to confirm a delivery slot.
Ordered my boiler part and it came next day. Excellent service, boiler now working. Thank you
Being in the business we are very selective about who we use for delivery of plumbing supplies/ parts. We normally need deliveries to be with us before midday the next day. In our experience a lot of websites use courier companies who promise morning deliveries but fail to deliver. Andy provided some technical advice before the order including sending a specific manufacturer pdf. We ordered in the afternoon for next day delivery before 12pm. The order was received before 10am. If they can deliver this experience on a consistent basis we will keep re-ordering.
On-line information and ordering was excellent and easy. Next day delivery was better than expected. What more do you need from a supplier?
Got exactly the part I needed, very well packaged. Would definitely use again. Also very competitively priced.
Great service with good value , more than adequate communication all through the process of placing the order to taking delivery.
Tried to contact sales office by email, telephone left messages, asked for return call all to no avail. Even tried one of the directors by email and telephone and all messages were totally ignored. All this to return a faulty radiator controller, value about £50.00. Will not use them again.
part arrived on time
I bought a boiler online, it was delivered within the timescales specified in the email that they sent to me.
Great service, even the delivery was very adaptable.
We ordered a boiler that was due to be delivered on Friday last week. We had a customer waiting with no heating or hot water. We called to chase the estimated delivery time to be told that it wasn't going to be delivered as it had been damaged in transit! I wonder how late in the day we were going to be contacted (if at all!) to say that the boiler wasn't going to be delivered! Plumb Arena wanted to reorder us a boiler which wouldn't arrive until 4 days later! Instead of this we requested a refund and bought a boiler from another supplier. As we paid through PayPal Plumb Arena refunded back to our paypal account - however as we had paid and then had the refund so quickly this is being investigated by paypal so we haven't actually received our refund yet, and are unlikely to do so for another couple of days! In the meantime we have bought a boiler from another supplier and fitted it for our customer. This was the first time we had ordered anything from plumb arena and we won't be ordering again, the customer service is shocking!!!
Well done ,my order was received within 24 hours of ordering.
Very competitive price, ordered mid afternoon one day item delivered 0900 the next day
Excellent service first user but certainly not the last
Competitive prices, efficient ordering and reliable next day delivery. Will definitely use then again.
